My experience started off badly with a man named Mike
My experience started off badly with a man named Mike and another man named Elijah who were very unhelpful. (Lack of Communication Skills) Elijah yelled at me over the phone when I asked a simple question about my booking and the price changes. He refused to provide the confirmation for my July 30th booking when I requested it on 8/4 and demanded an extra fee before giving it to me. On 8/5/24, Ms. Michelle managed to sort out the booking and confirmation issue with excellent communication skills and treated me with respect.
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