AskNebula.com

Charged?

These guys charged my account without permission. Now I have to try to get my money back. I have no account, nothing to do with these guys, and when I called, no one answered; of course.

I got exactly what I needed from the reading.

I got exactly what I needed from the reading. I wasn’t too clear with my question, but she still told me things I already knew, which was impressive. I was unsure about a choice I had to make, and even though I was ready to do it on my own, she helped confirm the decision that felt right. I suggest you give this site a go if you’re looking for answers or just need some confirmation on things you might already be aware of.

The subscription services are pretty poor.

The subscription services are pretty poor. I signed up for a 14-day trial and cancelled my account after 7 days, but still got charged a month later. I asked for a refund, and after much back-and-forth for about an hour and a half, I did get my money back. However, they kept saying I wasn't actually entitled to a refund, which was confusing! It felt dishonest, and I would recommend being cautious when dealing with this company.

I had a membership with them last spring

I had a membership with them last spring. I went through all the steps to cancel, but I was still charged. They did give me back my money after I made a big fuss. This past month, they took out $45 again, which put my bank acct in the negative. They also hit me with a $10 fee for courtesy pay. So my bank covered the $45. I have no clue why they still had my info when they shouldn't have. I reached out to them, and they denied any charges. Then they claimed the charge was denied. After that, they said they couldn't find my account. I provided all the proof, but they just keep sending the same email asking for the same info again. I told them to stop wasting my time and just give me back my money, plus the courtesy fee, which totals $55. They just keep playing this game of asking for more info. Now I’m going to report them to the FTC. GOOD LUCK!! They should have just given me my money back! Your response is a lie. I've answered every email. I get the same email back asking for the same details again. I didn't start anything. This is the 2nd time Nebula has acted innocent, and that is so far from the truth. Everyone knows it. This is a scam site...stay away from it unless you want your bank acct drained, and they'll say it wasn't them and that you contacted them. Why would I do that?

I signed up for the membership using

I signed up for the membership using a web browser on my phone, but it didn’t transfer to the app, so I decided to cancel. The customer service agent was quick and understanding. I will definetly think about subscribing again in the future just because of this experience. I’ll make sure to do it through the app store.

Scammers

Scammers. Two months in a row I've asked them to stop taking money and to refund. They are refusing to refund and keep taking my money. I've had to block payments!

My experience began in a real mess

My experience began in a real mess, mostly due to my own mistakes! If Emma hadn’t been such a helpful and honest person, and understood everything without me explaining much, I’d probably still be stuck. She knows exactly what to do and gets it done quickly, so I’m giving her a 10 for her help! Thanks a lot!

I faced a problem with my order and asked for a refund.

I faced a problem with my order and asked for a refund. About 30 minutes after emailing them, I got a reply. Their response was quick, I'd say. We had a brief email exchange, and I got my refund. They went out of their way to help me and make sure I was happy.

Had a problem after finishing the survey.

Had a problem after finishing the survey. Nathan sorted it out fast and with no trouble. Good support, thanks.

I forgot to cancel my monthly payment

I forgot to cancel my monthly payment and was shocked to see 39 USD taken from my PayPal. I contacted their support right away and got my money back in just 2 minutes. They fixed it quickly and with great skill.

The site is very easy to understand

The site is very easy to understand and explore. The readings have been an excellent guide for my daily life.

Oscar was very patient and helpful.

Oscar was very patient and helpful. He managed to fix my problem. He was kind and understanding about me not paying attention when clicking a sponsored post. The daily follow-ups and the desire to help were appreciated. My issue got fixed quickly and I'm really thankful for this great customer service experience.

The initial assessment was well thought out

The initial assessment was well thought out, with engaging questions and suitable answers. I'm concerned about the immediate subscription requirement upon signup. A suggestion for improvement could be offering a trial subscription for a week, or different subscription plans like monthly, quarterly, or yearly. Overall, my first impression remained positive. The company shows a strong commitment to addressing open questions about astrology through chats or video calls.

I tried their quiz online just for fun.

I tried their quiz online just for fun. Later realized I'd signed up accidentally. Didn't want to pay monthly so contacted them and cancelled. They were nice and did it immediately. Thanks Nebula!

I think they're honest.

I think they're honest. Perhaps I messed up and can't recall if I closed the plan or not. I said yes, they said no, but they refunded me anyhow.

I got a yearly membership by accident.

I got a yearly membership by accident. I emailed customer service because I couldn't afford the 49.99 fee. I asked for a refund because of my mistake. Customer service was polite and professional. We disagreed about the issue. If they weren't fair and patient, it could have been bad. But they gave me back my money and all was good. I'm really impress. Thank u!

The company is good at handling mistakes.

The company is good at handling mistakes. I misread the rules for my buy. I wanted money back, but didn't meet the rules. Still, they gave it. Quick talking and fixing.

Nebula's app is awesome for understanding

Nebula's app is awesome for understanding your birth chart. It's super accurate. If you're dealing with problems - money, mind, body, family, job, etc. - give it a shot for guidance.

That service was amazing!

That service was amazing! I did a goof and bought something by accident. I emailed them and super fast, they fixed it. And it wasn't just a regular reply, it was like talking to a friend! Awesome service, I'll definitely use them again! Thanks, Zoe!

I asked to stop my subscription

I asked to stop my subscription and cancel the charges for the services. They did it within 24 hours. This is really good customer service. Thanks.

This company seems quite

This company seems quite deceptive. They promote themselves on Instagram, offering a report for 1 EUR, but once you've made that initial purchase, you find yourself roped into a 39 EUR monthly subscription. The subscription details are sneakily tucked away at the bottom of an email sent a few days before they charge you. Their official address is in Cyprus, adding to the dubious nature. Navigating to the cancellation page on their site isn't straightforward, and even when you attempt to cancel, there's no confirmation email, much like the absence of a purchase confirmation initially. It's disappointing that Facebook allows such companies to advertise. To avoid further billings, my credit card provider suggests canceling the card and getting a new one.

I registered for a $1 palm reading,

I registered for a $1 palm reading, explicitly avoiding a subscription. Unfortunately, the palm reading was mundane, offering generic information. Nebula, however, repeatedly deducted around £20 from my credit card every two weeks without any consent. Beware of their misleading $1 reading Facebook ads, as they extract your card details and persistently charge you. I'm currently dealing with the fraud department to recover my money.

Deceptive and infuriating experience!

Deceptive and infuriating experience! Unbeknownst to me, a single report purchase spiraled into unauthorized monthly charges. The company surreptitiously enrolled me in an obscure subscription through an inaccessible account. Canceling payments proved an arduous task due to the website's convoluted design. Two additional $20 withdrawals compounded my frustration. I'm compelled to alert my credit card company about this dubious practice. Stay vigilant, as this company employs underhanded tactics that demand immediate attention and action.

Impressed by the swift and empathetic

Impressed by the swift and empathetic customer service. They efficiently address every concern. The Nebula platform boasts a solid structure, delivering information from reliable sources. My satisfaction with their service remains high.

They presented various options to help me resolve the issue and allowed me to choose the one that best suited my needs

They presented various options to help me resolve the issue and allowed me to choose the one that best suited my needs. Their willingness to listen and assist left a positive impression, and I wholeheartedly recommend their services. It's refreshing to experience such customer-centric support in resolving issues promptly and effectively.

Consistent and accurate readings

I've consulted with five different advisors, and they all provided similar insights into my situation. While I connected more with a couple of them, the overall consistency and accuracy of the readings were impressive. The advisors were understanding, confirmed, and provided valuable guidance. It's reassuring to find a platform where multiple advisors offer reliable and insightful readings, creating a positive and affirming experience for customers like me.