Biberk.com

I had such a great

I had such a great experience with Ashley! She really knows her stuff and was super patient with me. I bombarded her with a ton of questions, and she answered every single one without making me feel rushed at all. It's rare to find someone so professional and thorough these days. You can tell she genuinely cares about helping customers, and that makes all the difference. Ashley is definitely someone you'd want on your team. Thanks for everything, Ashley!

Honestly, being a first-time small

Honestly, being a first-time small business policy holder can be pretty overwhelming. But then I talked to Justin Oliver, and wow, what a difference he made. He took the time to answer every single one of my questions, no matter how small. It's like he actually listened to what I was worried about and made me feel comfortable with my choice. It's rare to find someone who brings that personal touch in a world where everything feels automated. Thanks to Justin, I feel confident and at ease with my decision. Because of his help, I'm sticking around as a loyal customer.

I had a bit of

I had a bit of a situation with my account recently. We had an audit done, but never got the results back. Next thing you know, we get a call saying our account is being canceled for nonpayment. My secretary tried to sort it out online, but couldn’t get it to work. So, I ended up calling in and got Shay G. on the line. She was super helpful and added my secretary to the account right away. Problem solved! Really appreciate her assistance. It was a relief to have someone so competent on the other end of the call. Thanks, Shay!

I’ve been trying to reach

I’ve been trying to reach Premium Support for ages now because they told me I had to submit some document right away or my premium would go through the roof. But no matter how many times I call, I can’t get anyone to pick up, not even the guy who sold me the policy. This whole thing is driving me crazy. Seriously, the service is just terrible. Feels like I’m shouting into a void. Such a nightmare.

I recently had to sort

I recently had to sort out some insurance stuff and ended up chatting with Vince from biBerk. Honestly, the guy knows his stuff. He walked me through everything, answered my million questions with patience, and really seemed to care about getting things right for me. He's not just good at his job—he's exceptional. You can tell he takes pride in what he does. If you need any insurance help, Vince is your guy. Can't recommend him enough.

I had a pretty frustrating

I had a pretty frustrating experience with my insurance provider in September. Needed a basic loss run for my professional liability insurance, and it took several calls, redirects, and emails to finally get it. To make things worse, my recurring payment was scheduled for the day after my renewal, so I had to make an emergency manual payment to avoid any lapse in coverage. Ended up finding more expensive insurance elsewhere and called to cancel with Biberk. Followed their instructions, submitted my email, and heard nothing. Three weeks later, I called again, was told to resubmit due to an error in my first request. Asked about a refund estimate but they couldn’t help me there since it’s an accounting thing. Everyone I spoke to was pleasant, but it didn’t really solve my problem.

I had a bit of

I had a bit of a mess with my documents, totally my fault. But Joshua from customer service was just amazing. He went out of his way to help me sort everything out. Took extra time, explained things clearly, and got me back on track like it was no big deal. Honestly, I've dealt with some pretty lousy customer service before, but Joshua was a breath of fresh air. It's rare to find someone so dedicated and helpful. Big shoutout to Joshua for turning a stressful situation into a smooth experience!

Around 8pm, I was still

Around 8pm, I was still browsing insurance options. I got quotes from biBERK and Hiscox. biBERK offered $41.25/month for 1MIL E&O with $500 deductible plus 250K Cyber, while Hiscox quoted $84.38/month with a higher cyber deductible. Just as I was thinking about which to choose, one of biBERK's team members called me. She was really polite and professional, but I can't remember her name. She connected me with Jay Merwald, who explained everything clearly. Less than an hour later, I had my Certificate of Insurance at a great price! 10/10 experience! — Tony Yarbrough, Better Profits Bookkeeping

Man, feels like a scam

Man, feels like a scam to me. At first, they showed a super cheap price, which looked great. But once I got into the policy, the cost just skyrocketed. I added another vehicle and upped my coverage, and suddenly my monthly went from $700 to $4500. That’s insane! How can anyone afford that, especially if you're just starting out with a business? The whole thing seems really sketchy and unfair. I wouldn’t recommend this to anyone.

I've been using BiBerk for

I've been using BiBerk for my business insurance for almost 5 years without any issues, always paid my premiums on time and never made a claim. Recently though, I started getting hit with audits for my old workers' comp policies. One audit even said I overpaid and was due an $8,000 refund, but I never got it. Now, I'm being invoiced for hundreds on a policy I canceled over 6 months ago. Customer service is a nightmare; I can hear kids crying in the background, and they seem clueless. I'm getting harassed with calls and mail about old policies, and there's no resolution in sight. It's the worst experience I've had with any business.

I had to tackle this

I had to tackle this super important project for work, and Shay G. was a total lifesaver. She was so clear and to the point, and I swear, I could feel her smile even though we were just on the phone. It made a stressful task way easier. Shay, you’re amazing at what you do, and I hope you get all the promotions you deserve! Keep being awesome!

I had such a great

I had such a great time working with Justin Oliver at biBERK. He really made the whole process of getting business insurance so easy to understand. Justin was super professional but also really approachable, which made asking questions feel totally comfortable. He really went out of his way to find an affordable insurance plan that worked for me. If you're looking for business insurance, talking to Justin at biBERK is the way to go!

Justin Oliver probably saved our

Justin Oliver probably saved our company. We were stuck in this really awkward transition, and things were looking pretty bleak. Justin stepped in and guided us through it with clear solutions that actually made sense. I'm not sure how to even begin to thank him enough. His help was beyond valuable.

Just got off the phone

Just got off the phone with a rep who really knew his stuff. We've been struggling with a problem for ages, sending countless emails and making multiple calls—over 6 hours of pure frustration. This guy sorted everything out in under 10 minutes. From the start of the call to writing this, it was smooth sailing. He was thorough and quick, something we've needed for a while. Big thanks to him for being so diligent and effectively becoming an extension of our team. It’s nice to finally see some results. Hats off to you, young man. You're a lifesaver!

Got in touch with biBerk

Got in touch with biBerk to sort out insurance for our startup and ended up with Justin handling our case. What a breath of fresh air! Justin was on the ball from the get-go, super helpful and fast. He kept us in the loop all the way, answered every question we threw at him, and just made everything smooth and simple. No hassle, no fuss. Seriously, if you're looking for solid insurance and top-notch service, Justin and biBerk are the way to go. Highly recommend.

I had this issue with

I had this issue with getting a certificate sorted out. One employee just couldn’t be bothered to help, and I was getting really frustrated. Then Vince stepped in. He was like a breath of fresh air! Vince was super patient and really took the time to explain everything to me. The difference between him and the other guy was night and day. Vince deserves a raise for sure! He turned a bad experience into a good one, and because of him, I’ll stick with this company. From now on, Vince is my go-to for any insurance questions.