DocuSign.com

Є багато інших варіантів, які не беруть 4 долари

Є багато інших варіантів, які не беруть 4 долари за кожен контракт, який ви відправляєте. Кошт за конверти просто абсурдний.

Низький рівень обслуговування клієнтів в DocuSign.

Низький рівень обслуговування клієнтів в DocuSign. Через проблеми з кредитною карткою я зупинив платіж. DocuSign заблокував мій акаунт і не дає доступу до папок, за які я сплатив. Співпрацювати з командою DocuSign важко.

Зручний у використанні (навіть без навчання).

Зручний у використанні (навіть без навчання). Має високу повагу та довіру. Єдиний мінус (і це не вина Docusign) - курс валют робить його дорогим для компаній, що базуються в Африці.

Вони ускладнюють скасування підписки

Вони ускладнюють скасування підписки, а гроші з вашого рахунку все одно знімають кожного місяця. Ніколи не користуйтеся цим сервісом, це допоможе вам уникнути багатьох проблем.

Спочатку продукт здається зрозумілим і легким у використанні.

Спочатку продукт здається зрозумілим і легким у використанні. Однак коли виникають проблеми, підтримка абсолютно відсутня. Нещодавно мені потрібно було знайти сертифікат про завершення. Пошук допомоги надавав інструкції, які не відповідали тому, що я бачив.

Простий у використанні (навіть без навчання).

Простий у використанні (навіть без навчання). Широко шанується і користується довірою. Єдиний мінус (і це не вина Docusign) — курс обміну робить його дорогим для компаній, що знаходяться в Африці.

DocuSign постійно надсилає електронні листи

DocuSign постійно надсилає електронні листи з повідомленням, що мені потрібно підписати документ, але в них не вказано, хто його надіслав. Тому я думаю, що DocuSign намагається мене обдурити.

Billing question handled well

Weird charge showed on our plan after upgrading. Support explained proration and adjusted the invoice promptly. Clear, professional tone, no back and forth.

Reliable and audit friendly

Signing flows are smooth and the audit trail reassures our legal folks. Felt confident sending bigger deals. Watch envelope limits as you scale.

Set up in an hour

Templates and roles took a little learning, then clicked. Imported our contract, dropped fields, and sent a test to myself. The signer view is super clean.

Rock solid for agreements

We migrated contracts to DocuSign with bulk send and a central repository. Training was quick, sender UX is tidy, and signers rarely get stuck. Account rep took a day to answer API limits, yet documentation filled gaps. Audit trails reassure legal.

Templates saved my week

Set up a few templates with roles and reminders, and my HR forms stopped bouncing around email. Signers clicked the link without accounts and finished on phones. Admin pages are straightforward once you learn envelopes and recipients.

At first, the product looks simple

At first, the product looks simple and easy to use. However, when issues come up, support is nowhere to be found. I had to track down a certificate of completion recently. The help search provided steps that didn't match what I was seeing. The items mentioned weren't there. As usual these days, no email, no phone support, not even a chatbot.

Outdated, sluggish, and awkward system.

Outdated, sluggish, and awkward system. After purchasing a subscription, certain templates fail to work since they were made during the trial. Support often misplaces ticket information. The user experience is poor. This system is a perfect case of making simple tasks overly complicated. It's not worth the cost, as working on documents and emails is faster and more reliable than this.

My CPA utilizes DocuSign, but the

My CPA utilizes DocuSign, but the verification process has made things tough. It mixed up my info with someone else's, which is odd since my name isn't common. Customer service couldn't help, and they couldn't connect me with anyone who could. My CPA faced this issue before too. So, if you're thinking of using this with verification, think again!

We have found it extremely useful

We have found it extremely useful usin' Docusign for our customers, makin' it a much easier and quicker process for our contracts to be signed and returned.

The DocuSign facility has helpd

The DocuSign facility has helpd us to cut down on turnaround times drastically, while still providing an environmntal benefit to society.

CAUTION ADVISED:

CAUTION ADVISED: your documents may be at risk, and their customer service falls short in providing aid. After comparing three services, we settled on DS for our business needs. However, a troubling issue emerged a month in: all our documents unexpectedly started redirecting to an old Free Trial account created two years prior, rather than our main corporate account. Upon seeking help, we were informed by DocuSign’s technical support that they were unable to transfer these documents to our corporate account or rectify the situation on their behalf. Despite what seemed like a straightforward fix, their team refused to intervene, citing policy restrictions against merging accounts, regardless of the oversight originating from their side. CAUTION ADVISED: your documents may be at risk, and their customer service falls short in providing aid. This has left us juggling multiple accounts to locate a single document or facing the potential of losing them entirely. The situation has forced us to consider migrating to a platform where security and accessibility are better managed. In hindsight, opting for DS based solely on cost was a misstep. I urge you not to repeat my error. Speaking truthfully.

The simplicity in submitting documents

The simplicity in submitting documents for signature is the primary reason behind my rating for this company.

Initially impressed with DocuSign's service

Initially impressed with DocuSign's service, I was disheartened when they sought to increase my annual fee from $600 to $6000, coupled with a mandatory 17% support fee. This appeared excessive, especially considering my infrequent need for support over seven years. Feeling pressured and detecting hidden costs, I opted for PandaDoc, offering a comparable service without such tactics. DocuSign's approach seemed detrimental, and I appreciate the transparency and affordability provided by PandaDoc. The incident left me questioning the value and customer-centricity of DocuSign's pricing strategy.

I encountered issues with the advance payment requirement

I encountered issues with the advance payment requirement and the personal plan lacking support for a valid eIDAS signature. Unfortunately, the non-refundable nature of the monthly plan left me dissatisfied. Customer service responses were slow and not helpful. On a positive note, I found a swift solution with trustpro.eu, obtaining a valid eIDAS signature for a reasonable fee of 10€.