Matalan.co.uk

Оформили заміну без зайвого

Куртка з дефектом шва, у сапорті погодили обмін. Нову отримав за кілька днів. Дякую.

Click&collect зручний формат

Забрав замовлення по дорозі з роботи. Все за списком, розміри підійшли. Рекомендую перевіряти наявність.

Повернення оформили швидко

Не підійшов розмір джинсів. Онлайн-форма проста, повернув у магазині, гроші прийшли за кілька днів. Дякую.

Шкільна форма і дім недорого

Замовляла форму дітям і трохи декору. Ціни приємні, click&collect зручно. Якість різна, але за такі гроші норм.

Побутові покупки без сюрпризів

Худі ок, постіль теж. Одна позиція поїхала довше, ніж решта. Загалом задоволений по співвідношенню ціна-якість.

Знижки радують, стоки тануть

Хотіла забрати все next-day, а деякі позиції пропали зі стоку. Взяла альтернативи, вийшло не гірше. Терміни чітко читати.

Click and collect breeze

Registered with email, filtered by size and price, and ordered schoolwear. Store text came next day. Pickup took two minutes, all items correct.

Easy returns, slow sofa bed

Clothes arrived quickly and a jacket return at the store was simple and refunded in days. A bulky home item was drop-shipped and took longer than quoted. Communication was polite, just light on specifics. Prices keep me coming back.

I ordered a pair of petite jeans online.

I ordered a pair of petite jeans online. It's nice that the petite collection is listed apart from the regular sizes. The ordering process is easy. I selected the delivery choice and they arrived super fast. Got a great deal. The petite range fits my 5'1" frame really well. The only issue is that my size 14 isn't always in stock. Maybe it’s the most wanted size.

I ain't never ordered online before

I ain't never ordered online before, but I'll sure be doin' it again. Got what I wanted, no hassle. Delivery was free for orders above £49.99. Showed up in 3-5 days like they said. They kept me posted the whole time, thanks!

Online shopping's fine.

Online shopping's fine. Products are nice, prices good. But returning in-store's a pain. Staff always chatting, no acknowledgment when you're there.

Wow, the stuff I got was so good!

Wow, the stuff I got was so good! I got a deal 3 for 2 and 25% off coz I spent over £50. Got loads for the kids for summer.

Consistently good! Clothes are worth the money.

Consistently good! Clothes are worth the money. They're priced well and made nicely. In-store service is good. Home delivery is really good too. I paid extra for next day delivery. I ordered in the evening, and it came before 12 noon the next day.

I ordered something, but it hasn't

I ordered something, but it hasn't arrived yet. I contacted them, got an automated reply confirming they got my email. Now, I got an email asking for a rating, but still no response about my missing item. Not happy. No stars.

It's disheartening to encounter sizing inconsistencies, resulting in numerous returns

It's disheartening to encounter sizing inconsistencies, resulting in numerous returns. Even more frustrating, the pet toy tidy didn't withstand travel, warranting its return. Visiting the local store proved futile, as it lacked the desired size and variety in women's Solelux items. This not only wastes time but also discounts. Enhancements in sizing consistency and stock availability are crucial for ensuring a more satisfying customer experience. It's imperative for the company to address these issues promptly to retain customer trust and loyalty.

I was disappointed when I discovered that they don't notify customers about unavailable items

I was disappointed when I discovered that they don't notify customers about unavailable items. Instead, they simply omit them from the order and issue a refund after the fact. It would be more convenient if they communicated such issues upfront to avoid confusion and disappointment upon delivery.