OhPolly.com

Been a fan of their gorgeous

Been a fan of their gorgeous clothes and even left some sweet reviews before. But man, they've dropped the ball on me twice recently. Ordered on a Thursday, expecting that Friday magic for a Saturday night out. Nope, nada. Waited in twice, and zilch on the delivery. And get this, they push it to the next working day – like, really? If next day isn't happening, at least do the Saturday gig. No use getting my glam outfit on a Monday when my weekend plans are ancient history.

I'm fuming! So, my package

I'm fuming! So, my package ends up at my neighbor's, gets swiped, and I've been camping at home for days waiting for it. Hit up customer service, show them the Royal Mail card saying it went to the neighbor, and what do they say? Nope, it was delivered right to me! Total baloney. My stuff's gone, and Oh Polly's spinning tales. Worst customer service ever, hands down.

Despite encountering an issue

Despite encountering an issue with my discount code at checkout initially, the customer service team was very helpful and promptly refunded me the difference.

I faced some difficulties with

I faced some difficulties with the return process as the platform initially wouldn't accept my payment. However, I was able to address and resolve all the issues that arose.

I ordered for next day delivery with

I ordered for next day delivery with DPD, and the website cutoff time states 21:00 hours. I placed the order at 15:39, and at checkout, it stated that my items would be delivered the following day. However, my tracking now indicates that the order will be delivered two days later. The BOT is unhelpful, and I cannot contact customer service regarding this issue. Why pay for Next Day Delivery if it's not possible?

The chatbot is super easy

The chatbot is super easy and quick to use. It efficiently answers any questions you have and allows you to add further questions if needed. It's reliable for dealing with anything and everything.

I persisted and requested an escalation of my query

My experience with the company was initially marred by a refund policy issue, which led to frustration as I had to interact with multiple customer service agents. However, I persisted and requested an escalation of my query. Thankfully, it was promptly addressed and resolved. Despite the initial hiccup, I'm considering returning as a long-standing customer. I must acknowledge the politeness and efficiency of all agents involved. Special thanks to April, who ultimately resolved the issue, and to Holly, who diligently escalated and investigated the matter on my behalf. This experience, while challenging, ended on a positive note.

I returned an item and was owed a £15.99 refund

My recent experience involved a refund discrepancy. I returned an item and was owed a £15.99 refund, but I only received £9.01. Unfortunately, my attempts to resolve the issue through their chatbot were fruitless, and I couldn't locate any direct contact information on their website. This has been an inconvenient and frustrating experience, as I'm left having to pursue them to obtain the full refund I'm owed.

Their sizes don't match their size chart

I've had mixed experiences with Oh Polly. Their sizes don't match their size chart, and all the items I ordered were too small, despite following the chart. The quality didn't live up to the price for the two dresses I got. However, I did like the corsets and the skirt, although they were also on the smaller side for me.

I've received zero customer service

My experience with this company has been extremely disappointing. I've received zero customer service, despite being promised a response within 6 hours, which has now turned into 2 days of silence. Furthermore, an order I placed 2 weeks ago remains undelivered, and their lack of explanations is frustrating.

We lost a credit of $106

My experience with Oh Polly has been deeply unsatisfactory. We lost a credit of $106, and when we inquired about it, their customer service claimed that it had expired after 6 months and couldn't be used anymore, offering no compensation. We later discovered they had never issued the credit in the first place after we returned the items. This feels like a fraudulent practice where they've taken our money and merchandise.

quick and efficient customer service

I had a great experience with Lowri's quick and efficient customer service. She responded within minutes and helped me change the size of my graduation dress. I'm impressed with the speed and quality of their support. Keep up the good work!

The delivery of my package was a bit slow

The delivery of my package was a bit slow, and I didn't receive any tracking updates, which was a concern. However, the customer support team went above and beyond to assist me and ease my worries, providing impeccable service. I'd rate their support 10/10. As for the dress, it met my expectations but wasn't outstanding in terms of quality, and it was a tad larger than anticipated. Overall, the exceptional customer service made up for the minor issues with the product.

Cambio gestionado sin drama

Pregunté por un retraso y me contestaron el mismo día con tracking actualizado. Fue amable y concreto, quedé tranquila.

Bonito, pero tallas pequeñas

El sitio es lindo y detallado con medidas, pero las tallas corren pequeñas. Pedido llegó bien, aunque con 2 días extra por preventa. El cambio exige etiquetas intactas y pagar envío. Queda espectacular, solo considera ajuste de largo si eres bajita.

Fotón és élőben szép

A ruha anyaga vastagabb, mint vártam, jólesőn simul. Kicsit izgultam a méret miatt, de a táblázat stimmelt. A színt pont úgy kaptam, ahogy a képeken láttam. Eseményre magabiztosan vettem fel.

Csinos, de méretlotto

Két fazont rendeltem, az egyik tökéletes, a másik kisebb volt ugyanabban a méretben. A visszaküldés működött, de fizetős volt. Anyag érzetben pozitív meglepetés, színek szépek. Ünneplős darabokra jó célpont.

Schnitt stark, naht schwächelt

Ich fühlte mich in der Silhouette mega, nur eine Naht stand minimal ab. Preislich ok. Freude über den Sitz überwiegt.

Paket auf, kleid passt

Paket aufgerissen, Kleid angezogen, wow. Stoff fest, Farbe wie auf Fotos. Nur die Träger minimal kürzer, aber der Look knallt.

Brillé en el evento

Al probar el corset frente al espejo sentí ese wow inmediato. Tela gruesa, se ve top. Caminé segura toda la noche. Solo ojo con el ajuste en el busto.

Vestido hermoso, talla mañosita

El color y el corte llegaron tal cual fotos y me encantó. Pero la talla varía entre colecciones y toca probar. Cambiar por crédito fue más fácil que reembolso.

Tela rica, cambio fácil

Me sentí contenta con el acabado y el color. La talla no calzó y el cambio por crédito fue rápido. Quedé satisfecha, ojo con medir bien.

Support nett, etwas knapp

Antwort innerhalb von 24 Stunden, freundlich. Erklärung zur Preorder ok, aber recht kurz. Problem gelöst, dennoch nachgefragt.

Spiegel, kamera, los

Ich zog es an, machte ein Foto, grinste. Genau der Vibe.

Figur sitzt, laune steigt

Ich fühlte mich sofort sicher und angezogen. Die Nähte sauber, Stoff dick genug. Ein echter Confidence-Boost vor der Party.

Udvarias, néha lassú chat

Launch alatt 15 percet vártam, de kedvesen elmagyarázták a pre-order dátumot és a címkemegőrzés szabályát. A kérdésemet megoldották, tiszta kommunikációval.

Partiruha, ami tényleg üt

Gyors checkout, mérettáblázat segített. A fűzős midi ruha vastagabb anyagú, szépen tart. Szállítás 6 nap. A szín pontosan olyan, mint a képeken, fotón is jól mutat. Visszaküldési szabályok szigorúak, ezért kétszer mértem. Rendezvényen rengeteg dicséret.

Próba a tükör előtt

Felvettem, és hirtelen minden világos lett: ez az a szabás. Kicsit tartottam a csúszós anyagtól, de szépen simult. Mosás után sem vesztett fényéből.

Gyors, ám formális support

24 órán belül válaszoltak, udvariasak voltak. A visszatérítés menetét világosan leírták, de a jóváírásra 7 napot vártam. Végül megoldódott.

Vad szín, jó szabás

A rózsaszín szatén ruha pont azt adta, amit ígért: tart, emel, csillog. Expressz szállítás jött időben, az S kicsit feszes, de látványra hibátlan. Buli után is egyben maradt a varrás.