Rail.ninja

I got a refund for a non-refundable trip that

I got a refund for a non-refundable trip that I mistakenly booked on the wrong date. The company handled it quickly and made the process simple for me. I’m happy with how they solved the problem.

All the information was simple, so booking was very easy.

All the information was simple, so booking was very easy. The trains appear great, and we are excited for the trip since long-distance train travel isn’t really available anymore in South Africa.

Reserved train tickets from Stavanger to Oslo

Reserved train tickets from Stavanger to Oslo three months ahead. Paid upfront for first class seats. Three days prior, no tickets received! Reached out to customer support, and after some time, they offered bus alternatives! I did ask for and got a refund. Ended up flying with Wideroe Airlines instead.

SCAM company and double the price!! Do not use

Rail Ninja is a scam. I paid $933 CAD for train tickets that should’ve cost $450 max for two seniors, one adult, and one child – or $580 if I’d chosen upgraded seats. They gouge prices, hide real fares, and don’t let you cancel or modify anything once you realize you’ve been ripped off. Yes, I clicked non-refundable—but that was before I knew I was paying over double the official price. The site is misleading, predatory, and designed to trick travellers who think they’re booking through the real rail company (VY). They offer no support and hide behind fine print while charging outrageous markups. Don’t use this site. Book directly with the official train operator and avoid getting scammed.

Simple booking proces that works well.

Simple booking proces that works well. We had a payment error, and the team fastly helped us fix the problam without any delay.

Rail ninja's help team didnt anser when there

Rail ninja's help team didnt anser when there was a problam with the tickets. They dont give money back for any changes if ticket is not made right. Had to get another ticket at the station by myself cause the mistake wasnt fixed. It made things hard cause train was coming soon and time was short.

They say “No hidden fee” but when we got our train

They say “No hidden fee” but when we got our train tickets with Rail Ninja for first class and flexible fare, the site put in the wrong date because of a glitch. I had chosen the right date, but it booked a diffrent one. To fix it, they made me pay $19 extra on top of the $60 I already gave for a one-way ticket that’s really only 270 DH = $30. Better to get your ticket straight from ONCF or right at the station!

Had to arrange a train trip from Vienna to Budapest

Had to arrange a train trip from Vienna to Budapest for a holiday. I’ve booked with Rail Ninja before for this route and this time it was just as fast and simple. The only small problem was that the tickets were in Hungarian, so we couldn’t check our seats. Sent a quick email to Rail Ninja’s support, got a reply in about 10 minutes, and they gave us the info we wanted.

They try to take all your money and make you pay twice

They try to take all your money and make you pay twice as much for the tickets. If the train is cancelled, they won’t give your money back and just keep saying the refund is "in process." NEVER TRUST RAIL NINJA – COMPLETE RIPOFF!!

We bought our tickets for the Oslo to Bergen train.

We bought our tickets for the Oslo to Bergen train. Managed to get a good deal by booking early. To pick our seats, you have to click the drop down arrow beside the time in the corner. We reserved two seats next to each other facing the way we like because we suffer from motion sickness, so it’s important to have that option. The website was simple to use, and we got our receipt right away via email, followed by a second email with the tickets to download. Everything went smoothly. I was a bit unsure after reading other reviews, but we had no issues at all.

The website is easy to use, simple, and friendly.

The website is easy to use, simple, and friendly. It provides all the details required to make and pay for the reservation without any issues.

Scammer

I was buying a train ticket from Lisbon to Porto online. The first website that showed up was Rail Ninja as if it was the official website for the train company. Not paying attention, I clicked on it and purchased two tickets. When I got the tickets, I realized that they charged me more than twice the price. I blame the greedy blood sucking money hungry Google for this. Rail Ninja pays google to be first on the search result in order to scam people. I cancelled the tickets and they will refund only 69% of my money. I am disputing this charge with my credit card company. I am requesting full refund. Apparently, this is a Chinese company. No surprise here.

This company has a solid reputation

This company has a solid reputation, which is why I decided to buy our tickets directly. Simple purchasing process. Good price.

The platform is really simple to use.

The platform is really simple to use. I needed to cancel my first booking and make a new one, which was easy to do. The credit was processed and came back quickly, which was helpful.

Booking the trip and seats was simple

Booking the trip and seats was simple, but I did not like how much it cost to change the date when I accidentally booked the wrong one. All the tickets were sent once they became available, and you even told me that since I booked so early, you couldn't release the tickets until they were ready.

Booking with this engine was quick and simple.

Booking with this engine was quick and simple. I had no trouble reserving my train ticket, and the confirmation came in no time.

They charge way too much for the service provided.

They charge way too much for the service provided. Honestly, the cost doesn’t match the quality at all. Their response isn’t truthful. The reservation was under my partner's name, so there was no way you could’ve found it under the name you searched.

I have been booking train tickets with

I have been booking train tickets with Rail Ninja for a few years now, for trips in Korea and Japan, all from the UK. Rail Ninja has always been reliable in getting my tickets in time. I will keep using it as a happy customer.

Rail Ninja is disappointing.

Rail Ninja is disappointing. I booked a journey from Venice to Vienna for five people, and was charged AUD 1210 without clarity on the total cost. Two months later, I received the tickets, revealing that the real fare was under AUD 400, with Rail Ninja’s "service fee" being way more than the ticket price! Be cautious with this company. They replied with a standard response, which did not explain their high "service fee." It feels unfair, and unfortunately, I learned this too late!

I had a mixed experience with Rail Ninja.

I had a mixed experience with Rail Ninja. I booked 3 journeys, but two of them were not honored. Fortunately, the first one was while I was still in the UK, so I managed to rebook at a different time. I chose business class for all trips, but they switched me to a lower class and gave a refund for other trains. The second issue happened when I arrived in China and realized I couldn't use Google, which made me worry since I was with my elderly mother. Thankfully, the hotel concierge helped me with the booking, and I had to cancel my Rail Ninja reservation, even though it meant extra charges from the hotel. Why didn’t you provide a similar train option for my business class ticket?

We ordered tickets for the Oslo-Bergen route from Ninjarail.

We ordered tickets for the Oslo-Bergen route from Ninjarail. They sent the tickets quickly, and ENTOS confirmed the booking. However, we noticed the ticket price was much lower than what Ninjarail charged us. When we asked about this, they just gave us generic responses about taxes and service fees. We tried to get a clear explanation, but it didn’t lead anywhere. Feels like they are charging way too much, so it might be smarter to buy directly from the railway company.

Booking completed in advance

Booking completed in advance, and the ticket arrived a few weeks before the trip, just as planned. Helpful and fast service. I suggest using Rail Ninja.

rip-off site AVOID USING, their FAQ

rip-off site AVOID USING, their FAQ clearly says seats will be together but after booking, they placed my young child in another coach and wouldn’t change it, when you ask for a refund they take a big percent, and the price you pay is not even near the actual cost of the tickets. stay away at all cost

I really don't understand why they ask us to leave reviews

I really don't understand why they ask us to leave reviews when they issue tickets priced at half of what we actually paid. I thought it was a genuine site, but it's not. Just stay away. You also can't use them for claims because the ticket price listed is much lower. My tickets say around 50k won, but they billed me around 100k won. Usually, a small markup wouldn't bother me, but finding out it was double the price is really anoying. They keep asking for feedback, which is funny!

Reserved my tickets well in advance

Reserved my tickets well in advance and got the final tickets a few months later without needing to reach out myself. Great and helpful service and contact.

It was quite simple to buy tickets

It was quite simple to buy tickets from Lisboa to Oporto, with plenty of choices offered. The cost of the tickets was really good and after a short time, I got the tickets sent to my email.

Horrible app. I booked and paid for a train

Horrible app. I booked and paid for a train, and the money was taken immediately, but I didn't get the tickets. After a few minutes, I received a new email saying the train's schedule changed and I could either choose another time or get a refund. But when I checked again, the train was still listed on the app and tickets were still being sold for the same time. Why are you still selling tickets for a train that’s been canceled??? The refund process is taking way too long!

Good variety of train choices.

Good variety of train choices. Fast response from booking to email tickets. At first, the site had issues with the date and city pages, but it eventually sorted out. I also had some problems printing the tickets on my iPad and phone. It worked fine when I used a computer after downloading the tickets.

Reserving our seats was so easy.

Reserving our seats was so easy. Pick your travel date, city of departure, and destination, then enter how many seats you want. After that, just fill in your passport info. The only thing I would suggest is adding more seating options. It would be good to have a choice that says "All together" and then choose Aisle or Window.

Morally and ethically corrupt

I simply tried to change date of my travel one day later. Gave me special dispensation despite paid full price and took extra payment,. Having taken extra payment then sent me corrupt link only let me choose same train same date. I tied numerous ways to get support and complain. I only ever got told about my problem and my mistake. Deal with these people at your peril. They are a true scam. Eventually got a supervisor after writing numerous mails and reviews to again simply that my mistake my problem. They refused to explain why they agreed to change without telling me about a charge. They also insisted I picked the same train I wanted to change. There is one customer representative who should get a special mention for neglect and absolute shocking service. Nick G whoever the hell you are how do you live with yourself treating people the way you do. Clearly your organisation lets you do as you please and backs you doing it. If we have to deal with organisations and service like this surely we will eventually stop yravelling