Rail.ninja

Дуже не вигідно!

Ціна мого квитка втричі!!! перевищила реальну ціну!!! Коли я вирішила скасувати квиток, мене попередило про те, що я отримаю лише половину вартості. І це я купувала квиток за 3 тижня до поїздки! Я б ще зрозуміла такі штрафи, якби то було за декілька днів, але ж за 3 тижня! Не рекомендую цю платформу через дуже високі ціни.

Квиток на Пусан.

Квиток на Пусан. Я купила квиток Сеул-Пусан кілька місяців тому. Сьогодні він приїхав. Бронювання було успішно підтверджене. Все добре. Дякую Rail Ninja!

Це зручний сайт для керування різними залізничними системами

Це зручний сайт для керування різними залізничними системами Європи, без прихованих плат. Трохи засмучує, що потрібно надавати дані паспорта на незахищеному сайті, і мені не подобається, що вони не приймають карти American Express.

Я думаю сайт Rail Ninja зручний для пошуку поїздів

Я думаю сайт Rail Ninja зручний для пошуку поїздів і пропонує конкурентні ціни. Вони дуже швидко відповідають на запити щодо покупки, а також оперативно надсилають квитки та надають чіткі інструкції для пересадок. Сайт дуже простий у використанні. Я вже неодноразово користувалась послугами Rail Ninja і зробила кілька бронювань цього зимового сезону) Побажайте найкращого)

Booking flow made sense

Booking on mobile felt clean. Typed origin and destination, calendar popped fast, and the summary spelled out exchange and refund terms. Used Apple Pay, got the PDF straight away. Scrolling amenities helped me pick a quiet coach.

Easy Milan to Venice booking

Route search from Milan to Venice was straightforward. I chose morning departures, compared Standard vs First, and saw clear fare rules before paying. E-tickets arrived by email within minutes with car and seat info. Small fee added, still worth it.

Helpful name change support

Tickets needed a name tweak and support fixed it quickly after ID check. Clear replies and no drama, just a small admin fee as noted.

Avoid Rail Ninja. Sneaky, untrustworthy. Book directly with the train operator instead

Avoid Rail Ninja. Book directly with the train operator instead. Our experience with Rail Ninja was extremely disappointing, expensive and frustrating. We booked two train tickets through Rail Ninja believing we were purchasing legitimate rail tickets at a reasonable price. We paid A$598 (€367) for our booking. When the tickets were eventually issued, the official carrier tickets showed a value of only €39 per passenger (€78 total). This left an unexplained difference of approximately €289 (A$471) between the value of the carrier tickets and what we paid. We contacted Rail Ninja multiple times requesting an itemised breakdown explaining exactly how the total price was calculated. We were repeatedly told that the pricing breakdown had been displayed during the booking process and that it explained the difference. However, our booking confirmation and invoice show only a single total amount of A$598. They do not itemise the underlying ticket fare, service fees, processing fees, taxes or any other charges. During our correspondence, Rail Ninja provided a generic example from a completely different booking showing a service fee of only around 11% above the underlying ticket price. However, applying that same logic does not explain the enormous difference between the €78 value of our carrier tickets and the €367 we paid. Despite repeated requests, Rail Ninja has refused to provide the equivalent itemised breakdown for our booking, leaving approximately €289 (A$471) unexplained. Our concern is not simply that Rail Ninja charges more than the train operator. Our concern is the lack of transparency. If there is a substantial premium, customers should be able to clearly see the underlying ticket price and every fee before deciding whether to proceed. That was not our experience. If you are travelling in Europe, save yourself the money and the frustration. Book directly with the train operator (such as SNCF, Trenitalia, Deutsche Bahn or the relevant national rail operator) or through an official retailer. You’ll know exactly what you’re paying for and avoid paying a substantial premium without a clear explanation. Based on our experience, we cannot recommend Rail Ninja. We are continuing to pursue this matter with our card issuer and the relevant consumer protection authorities, and we will update this review if Rail Ninja provides the transparency and resolution that has so far been lacking.

Platform search saved me

I almost booked the wrong day, then the calendar nudged me with cheaper options one day later. That tiny suggestion felt like a win. Coffee on me, algorithm.

Simple booking, fees visible

Search was quick, seat classes clearly listed, and I appreciated the pop-up that explains exchange rules. There is a service fee, but tickets arrived instantly by email with station pickup instructions. Good for planning multi-leg trips.

Ticket email pinged in

I saw the e-ticket land and felt that quick rush of relief. No printing, just my phone. Travel stress dropped a notch.

Smooth way to pick trains

I searched routes on Rail.ninja and booking was easy. Fees and conditions were visible, and tickets arrived by email fast. I had one timing question and support responded quickly. The clarity about being an agent, not the operator, was helpful.

Rail Ninja is a Fraud

Ordered tickets from Rail Ninja. They charged my credit card and never provided me with any tickets. I waited for months after my card was charged and still no tickets. They will not issue me a full refund. I booked the tickets directly from the train company which I received in minutes. The price was also 50% less even with an upgraded seat. Avoid Rail Ninja!!!

Helpful planning tool

I compared times and fares easily and liked the seat details. When plans changed, support clarified options quickly. Currency display was handy. A slight delay on one email, but the trip worked out exactly as planned.

Easy route comparisons

Registration was quick and searching routes felt intuitive. Timetables, classes, and prices were laid out cleanly. The booking instructions were clear with no confusing steps.

One-click seat choice joy

Picking a window seat without digging through menus felt oddly satisfying. Small touch, big smile. The ticket popped into my inbox right after.

Very bad experience

I purchased two tickets months in advance to get the shipper rate, but at last minute they canceled my ticket, forcing me to buy new tickets at 3 times the regular price to get on that train it is a ripp off don't buy from them.

After searching for train trips from Melbourne to Canberra

After searching for train trips from Melbourne to Canberra for the first time, I found your page and it made booking very simple and clear. Really happy with it 😊

The booking steps were simple and quick

The booking steps were simple and quick, but choosing a seat was confusing for us. The instructions were unclear and we had trouble figuring it out.

Everything went smooth

Everything went smooth, nice little surprise when I had to create an account. And the account only becomes active after making a first reservasion.

I was running late but things worked out fine.

I was running late but things worked out fine. Had to catch a train from a festival back to Seoul and the ticket booking was quick and saft.

true scammers

Watch out!!!! Beware!!! They charged me twice after saying I was going to be refunded. Also their pricing is triple the amount of direct booking to train station. I may need to contact the BBB to report them, since they are lying and deceitful. Truly the worst part to planning my trip.

For a first time user it was really simple.

For a first time user it was really simple. I could quickly see all the choices and put together a plan that fit my needs perfectly. It made the whole process very smooth and easy to undrestand.

Simple as pie to arrange.

Simple as pie to arrange. What more can I add? The steps were fast, clear and corect. No extras, but, you know, extras would have just made it messy.

It was really simple to finish the purchase.

It was really simple to finish the purchase. I tried another website for more than 2 hours but the payment kept not going through and nobody picked up the number I was given to call for support. Some help that was!

Train schedules were simple to follow.

Train schedules were simple to follow. I had to check which station in Lisbon to go to, but other than that, very simple to use.

Unethical practices

I tried to change my booking with Ninja or get a refund but twice they advised the rail conditions didn't allow it. On contacting the rail representatives, they assured me that they would allow a change or a refund up until 10pm the night before the scheduled journey. On advising Ninja of this, they then offered around 70% of their fare but with their delay, they then said it was too late and therefore forfeited U150.

I had a really good experience with this company

I had a really good experience with this company (High-speed trains in Sweden). When I needed to change my tickets, which I bought as "flexible," SJ said the tickets were non-refundable and couldn’t be changed. I reached out to the company and started a chat with a person named Kate, who was great. She helped me with my case until it was all sorted out and I received the new tickets without any more problems.

Really fast and simple to locate the train trips

Really fast and simple to locate the train trips we needed on dates and times that fit our plan. Nice selection of seats at fair prices, so we chose First Class for both trips to make the long rides more comfy.

I just booked a train ticket with Rail Ninja

I just booked a train ticket with Rail Ninja and the whole process was simple and hassle-free. The website is easy to navigate, and the checkout steps were very clear. I will for sure use this service again for my next journeys!