TheNorthFace.com

Тепло, стильно, на роки

Взяла Nuptse зі знижкою, посадка космос. Доставка чітка, бірки, нічого не м'яте. Люблю їхній сервіс ремонту, є відчуття турботи про річ.

Повернення оформили легко

Не вгадала з кольором, створила запит і за кілька днів отримала рефанд. Все чемно, без дрібних пасток. Замовила інший комплект.

Гірський рюкзак виправдався

Найбільше порадувала спинка і фурнітура, витримав трекінг. Менше сподобалось, що доставка йшла довше, ніж обіцяли на сайті. В іншому - надійний бренд.

Якість матеріалу

Після 4.5 місяців капці всередині протерлися. Купував на офіційному сайті за кордоном. Якість просто відстій. Не рекомендую. Ціна велика якісь низька

Warranty exists, timing varies

Creating an account was quick and I loved the size filters. A past jacket repair took a while, but it was fixed right. New fleece fit true. I clip promos to avoid full price.

Warranty question answered nicely

Chat confirmed my zipper issue qualified and sent mailing instructions. Turnaround estimate was long, but the agent set expectations clearly. Polite and patient.

Gear that calmed my worries

Pulled on the FUTURELIGHT shell and felt instantly protected from the storm. Zips are sturdy, seams tight. Confident on the trail, dry at the pub later.

Completely hopeless

Completely hopeless - I ordered a jacket that Yodel misplaced. North Face said oh - we can't send another, it's not how we do things, you'll get a refund in 10 days and can buy again. Completely f..... hopeless

I’ve been waiting over 8 days for an item that was listed as “in stock.”

I’ve been waiting over 8 days for an item that was listed as “in stock.” Despite being told 6 days ago that it was shipped, customer service had no delivery date to provide. They mentioned contacting the delivery agent and that I should expect an email. This isn't helpful at all. It used to be a great brand with good service - what happened to it???

Zips on my jacket pockets broke

Zips on my jacket pockets broke. When I returned it, they said they couldn't fix or replace it due to a missing label. They seem unable to identify the season despite having the receipt. Poor quality and service.

Avoid buying from thenorthface.

Avoid buying from thenorthface. They say they have a 30 day return policy, but it actually starts from the date of order, not when you get it. I should've seen there are no reviews - they've got nothing to keep 'em honest. Also, the Men’s Gordon Lyons Full-Zip Vest ain't a good product, too thin and cheaply made - but if it fit I wouldn't have tried to return.

The company is pretty good.

The company is pretty good. It's easy to order and delivery comes fast, like in two days. They keep you updated too. The T-shirt I got was just what I wanted, good quality. I'll order again for sure.

This company's outdoor shoes are hit-or-miss

This company's outdoor shoes are hit-or-miss when bought online. Comfort varies, and I learned it the hard way. Good return policy though, got a bigger size. Quality? No words needed. One of the best brands, but pricey!