Ulta.com

Tried to order from

Tried to order from Ulta today, but the app was acting up. Called customer service, and the first guy was super helpful, even got me in touch with the bank to sort out an account change. Fixed it, but the app still didn't cooperate. Waited, tried again, same issue. Called back, and this second guy sounded like he just rolled out of bed – mumbling and all. Asked if he could place the order since the app was wonky, and he said no. Lazy vibes all around. Said, "Fine, I'll buy elsewhere," and he just shrugged it off. Not the kind of service you'd expect, especially during Christmas. The first guy was a gem, but this lazy one? Not impressed. Ulta, you might wanna step up your game or lose customers. People read reviews, and yours ain't looking too hot. Going elsewhere, even if it costs a bit more

Ulta's online customer service

Ulta's online customer service used to be the bomb, right? Back in the day, you'd call and chat with friendly folks from the good ol' U.S. of A. But now? Oh, they've outsourced it all the way to India. Longer phone waits and, worst part, they couldn't even hook me up with what I needed. Not the Ulta I knew and loved for the past 10 years.

Highly convenient and easy to use

I found this service to be highly convenient and easy to use. However, I did experience occasional lags during my visits, which, while a bit frustrating, are not unusual in the digital realm. Overall, a positive experience.

I had a regrettable experience with this business

I had a regrettable experience with this business in terms of customer service, both online and in-store. Despite making a substantial purchase of $3,000 in one day, it appeared they couldn't handle clients efficiently. While I didn't anticipate special treatment, their overall service was deeply disappointing. It's no surprise they have a plethora of negative reviews. In light of this, I've decided to take my business elsewhere.

This experience has left me with little confidence in their products and customer service.

My initial review remains unchanged. They sent a replacement shadow using the same packaging as the original palette, which resulted in another damaged arrival. After reaching out to express my dissatisfaction and reluctance to receive any more replacements, I've decided to discontinue my association with them. This experience has left me with little confidence in their products and customer service.

After my account was compromised, I promptly provided a new credit card

After my account was compromised, I promptly provided a new credit card. However, since then, I've faced a barrage of issues. Ulta has repeatedly canceled my online purchases without offering any explanations. I've called their customer service multiple times but to no avail. What's more disheartening is the inconsistent and conflicting information I've received from their representatives. The lack of accountability and transparency in their actions has left me extremely dissatisfied. I've decided to close my Ulta account and switch to Sephora. This ordeal has eroded my confidence in Ulta's ability to handle such situations.

Thanks to Ulta for their fantastic website

Thanks to Ulta for their fantastic website! It's not only user-friendly but also packed with a wide range of great products. The abundance of discounts and offers adds an extra layer of satisfaction, making the shopping experience enjoyable.

My visit to the Rochester store, prompted by the website's claim of mascara availability, proved fruitless

My visit to the Rochester store, prompted by the website's claim of mascara availability, proved fruitless. The mascara wasn't in stock, and the staff admitted they hadn't seen it for some time. It's imperative that Ulta updates its website to accurately reflect the stock status at its locations.

Poor customer service

I recently had quite an experience with a store's advertising. I bought two GWP Murad items online because the website promised them, but when I called their customer service, they said they were out of stock. It was frustrating to see them still advertising something they didn't have. I even stopped by their store, hoping to sort it out, but the staff just shrugged and suggested ordering online next time. They really should train their staff better. In the end, I returned the items and decided to buy directly from Murad instead. It was a lesson in checking availability before getting my hopes up. Hopefully, they'll sort out their advertising and customer service soon.

So, here's what happened with

So, here's what happened with my latest shopping experience. I ordered some stuff from Ulta, and things went south pretty fast. My package was stuck for a whole week, and I couldn’t get any useful help. Tried the chat, which kept looping me back to my order status, and then customer service via text, but got crickets. I even got a survey to rate items I hadn’t received yet! When I emailed them, the chatbot, Astrid, just kept repeating how "eager" I must be and told me to wait more. No explanation about the survey, nothing. Finally, after waiting more days, I had to contact them again to cancel the order and get my money back. Really frustrating.

I decided to try shopping

I decided to try shopping at Ulta through their app, but it was a total mess. The app kept glitching, and although it took my money, I never received an order number. Frustrated, I called customer service, hoping they'd sort it out, but they were no help at all. It felt like they were just wasting my time, keeping me on hold for ages. They told me they’d hold my money for 3-5 days, and if I wanted my products, I’d have to buy them again. What? I already paid once! And don't even get me started on trying to speak to a supervisor—they’re never there, and they never call back. This experience makes me rethink shopping at Ulta.

Lesson learned, I suppose

Years ago, I ran into a hiccup with an online order, and ever since, my online shopping account’s been locked. Figured it was time to sort it out, so I reached out to customer service. Was hoping for a bit of help, maybe an explanation, but they just shot back an email saying the account won’t be unlocked and the case is closed. No apology, no fix, nothing. It's like talking to a brick wall. Pretty disappointed, honestly. I thought they’d at least try to make it right. Guess I'm taking my business elsewhere from now on. Lesson learned, I suppose.