Airbnb

I booked an Airbnb six

I booked an Airbnb six weeks ago for a trip with my three kids to NYC. Just three hours before check-in, they canceled my reservation out of nowhere. They tried to push me into accepting a much worse place in a not-so-great location. Of course, I said no, and they flat-out canceled on me. So there I was, scrambling to find a new place last minute with three kids in tow. Totally ruined our plans and added a ton of stress. Airbnb really let us down, and I won’t be using them again. Be careful and maybe try other platforms.

Just had a terrible experience

Just had a terrible experience with Airbnb and wanted to share. Booked a non-refundable stay, which was fine because I was sure about my trip. Right after paying, the host messaged saying the dates didn't work for him and asked me to cancel. I told him I couldn't cancel without losing my money and that he should cancel on his end. He refused, clearly trying to scam me by making me cancel so he could keep the money and rebook the dates. Airbnb has been zero help. They’ve ignored my messages and when they finally called, they just said they couldn’t do anything and couldn’t transfer me to anyone who could. Total nightmare.

When I got to my

When I got to my Airbnb in LA, it was a disaster. Flies everywhere, smelled awful. I called Airbnb and they told me to book another place. So I did, but instead of refunding my card, they gave me credit. A year later, that credit was about to expire and they barely let me extend it. Then, they wouldn't let me use it for smaller bookings—if I booked something cheaper, I'd lose the extra credit. It's ridiculous. They couldn't provide the service, so why not just refund my card? This whole experience was super frustrating. Never dealing with this again.

I booked an Airbnb for

I booked an Airbnb for a weekend getaway, and it was a disaster. The house had no heating, which wasn’t clearly mentioned in the main description. It was only under “Amenities,” hidden away. Temps were gonna drop to freezing, and staying there wasn’t an option. I mean, hypothermia is no joke. Tried to cancel and get my money back, but the host refused a full refund. Airbnb didn’t help either. It feels like they don’t care about basic stuff like heat for their customers. If you’re booking, double-check everything: heat, water, toilets, pests, all of it. Don’t assume it’s all covered; it might be buried in some obscure tab.

Booking Tarka Lane in Woolacombe

Booking Tarka Lane in Woolacombe was a letdown from the start. Before even arriving, got hit with an unexpected £150 charge for the hot tub, on top of the £880 for four nights. Felt totally misled since the listing clearly showed a hot tub included. Pictures and everything made it seem like it was part of the deal. Really put a damper on the trip before it even began. Definitely going to pursue this further. Just a heads up for anyone looking to book here—double-check everything. This experience has been a real eye-opener. Be careful with Tarka Lane in Woolacombe!

We booked a villa in

We booked a villa in Corfu last minute through Airbnb, just two days before arrival. The villa was listed by Hestia Travel Corfu, and it promised amenities like a flat screen TV and free internet. When we got there, the place was lovely and had a pool, but it was pretty remote up in the hills. Our main issue became clear quickly—there was practically no usable internet. We tested speeds at the router and got a dismal 0.75 MB/s download and 0 MB/s upload. Even after rebooting, it only slightly improved to 1.3 MB/s download, which was still too slow for streaming Netflix or sending basic messages. We had to drive to a nearby Taverna to contact the host, Georgios. He came quickly but was passive-aggressive, claiming the property had WiFi but “just not fast WiFi.” He didn’t call the ISP or arrange for an engineer. Instead, he falsely agreed to a cancellation and refund, only to deny it later. Airbnb stepped in and managed a full refund for us, although Hestia Travel only offered two nights' refund initially. Airbnb's support was excellent, and they handled everything smoothly. Very grateful for their help.

Stayed at an Airbnb recently,

Stayed at an Airbnb recently, and it was such a letdown. The apartment lost power for two days straight, leaving us without Wi-Fi, heat, or even a working fridge. Tried to get help from Airbnb, but their support was useless, just a bunch of generic responses. We asked for a partial refund for at least one day without electricity, but they flat-out refused. Felt like we were left on our own to deal with it. If you're thinking about booking with Airbnb, just know that if something goes wrong, you might be stuck handling it yourself. Not worth the high fees, in my opinion.

Stayed at a property in

Stayed at a property in Santa Fe on Katasse Way for a couple of nights and it was a disaster. They didn’t mention it was down a bumpy dirt road on a hill. We drove a 24’ RV and it was a nightmare. Ended up staying at a hotel instead. The yard was a mess, full of sticker bushes and rusty equipment, not at all as shown in the photos. It was supposed to be pet-friendly, but I wouldn’t let my pet near that yard. Airbnb only refunded $200 from our $700+ stay, so now we’re disputing it with our credit card. Total waste of time and money.

I booked an Airbnb for

I booked an Airbnb for a work trip, but had to cancel when my schedule changed. According to the policy, I should get 50% back, but my host twisted the rules and kept more than they should. This isn’t the first time an Airbnb host has tried to pull a fast one. I’ve learned the hard way that you need to be super careful with these hosts. Make sure your plans are rock solid and leave the place spotless, like you were never even there. Jaqueline and Danisha from California really took advantage of the fine print. Seriously, guys, watch out and always read the reviews and policies closely!

I've been hosting on Airbnb

I've been hosting on Airbnb for a bit over a year, and initially, it was great. Setting up was easy, and the tutorials were helpful. But recently, I had a guest book for 3 months, totaling nearly $20k. They checked in on 10/12/24, and I was supposed to get the first payment on 10/13/24. As of 10/16/24, still no payment. I've called, messaged, and even escalated to a supervisor twice. All I get is, "A specialized team will be in touch." No calls back, no real answers. I keep opening new cases because the old ones have no updates, but they just close the new ones, saying not to open more. I'm beyond frustrated and taking my home off the platform after this. Wouldn't recommend Airbnb to anyone.

Tried Airbnb for the first

Tried Airbnb for the first time tonight, figured I'd book a few places for an upcoming trip. First booking went smooth, but when I went to secure the second, my account suddenly got flagged for review. They wanted ID, so I uploaded it. Said it was accepted, but still couldn't pay for the next stay. Reached out to support and got told it was a site issue and to try again in 24 hours. Really? Needed it done tonight, so I decided to look elsewhere. There are plenty of other booking sites out there that actually work. This was my first and definitely last experience with Airbnb.

I recently had a frustrating

I recently had a frustrating experience with Airbnb's customer service. First off, their representatives seemed to lack basic knowledge about their own policies. It felt like they were making up rules as they went along. The language barrier was another issue; their English was so poor that it was hard to understand them. On top of that, they were extremely critical and never offered any real assistance. Every decision they made seemed unfair and biased. It was clear that these reps, likely based in the Philippines or India, were not following any standard guidelines. Overall, Airbnb's customer service is a mess, and it's really hurting their reputation.

So, I booked this Airbnb

So, I booked this Airbnb thinking it'd be a great experience, but it turned out to be a nightmare. Left an honest review about the place, and guess what? They emailed me, practically begging to change it. When I didn't, the owner hit back with a negative review about me. Total scam. Writing reviews is pointless 'cause they just manipulate the system. Plus, most places aren't even close to what's advertised. Felt super let down. I've decided to cancel my account. This whole experience just left a bad taste in my mouth. Airbnb, you lost a customer.

We were all packed for

We were all packed for our dream trip to Lucca in Tuscany when, out of nowhere, my wife fell sick just hours before our flight. Totally gutted, I jumped onto the Airbnb website in the middle of the night to cancel our booking. To my surprise, within just 10 minutes, they had already refunded over half of our booking cost. I honestly thought it would be a hassle to get any money back, but Airbnb came through super fast. Hopefully, we can recover the rest through our travel insurance, but I’m just so impressed with Airbnb’s quick response. Thanks a ton, Airbnb!

When I arrived at my

When I arrived at my Airbnb in Paris, the apartment wasn't ready for the 2pm check-in. I waited until 8:30pm with no word from the host. Frustrated, I booked a hotel for the night. Later, Marguerite, the host, contacted me and demanded a 5-star review in exchange for a refund. She said she'd only pay after I couldn't change the review. I reported this to Airbnb, providing photos and updates. They sided with the host, saying she was more valuable to them. So, I ended up paying for both the hotel and the apartment that night. Airbnb still lists her property. Totally done with them and beware of Marguerite—she’s seriously off her rocker.

I found a great spot

I found a great spot on Airbnb for my weekend getaway, but man, those cleaning fees were a shocker. The place was nice and the price seemed right, but when I saw the extra charges, it was almost as much as the room itself! It kinda felt like a bait and switch. I mean, the platform's super handy and all, but they really need to sort out those fees. It would make the whole experience way better for folks like me.

Being a super host on

Being a super host on Airbnb for over two years, I thought things would be smooth. Turns out, dealing with their customer support is a nightmare. Every time I open a case, they promise to transfer it to the "right department." Days go by, and then poof, case closed without any resolution. It's beyond frustrating! I've dealt with a lot of customer support in my life, but Airbnb's is by far the worst. If you can avoid using Airbnb, do it. Seriously, save your time, money, and sanity. This app isn't worth the hassle, trust me.

Joined Airbnb back in January

Joined Airbnb back in January 2024 without much clue about what to expect, just kinda went with the flow. Turned out to be one of the best decisions I've made in a while. It's let me stay in my cozy home since becoming a widow, and I've had the pleasure of meeting some genuinely amazing folks. Sure, not all guests were perfect—about 5% caused some minor issues—but Airbnb handled it quickly and fairly. I always feel supported, knowing there's someone to chat with if anything goes wrong. Honestly, it's been a great experience, and I couldn't be happier. Huge thanks!

Booked a place on Airbnb

Booked a place on Airbnb for a vacation in Florida, but Hurricane Milton hit, and a local state of emergency was declared. Thought I could get a refund under their Major Disruptive Events policy, but nope. Customer service said they can't do anything 'cause the host refused to refund. Isn't that what the policy is for? Seriously, what a mess. This whole experience has been beyond frustrating. I'm done with Airbnb and will tell friends and family to stay away too. Thinking about reporting them to the BBB and maybe even taking legal action. This kinda thing shouldn’t happen to anyone.

I tried booking a place

I tried booking a place for a couple of nights, but it turned into a total disaster. Spent three hours just trying to get a confirmation. Two hosts rejected my booking – one was a modern flat in the heart of Chelmsford by Tee, the other a two-bedroom flat with en-suite by Kelly. It was super frustrating and felt like a waste of time. Definitely going to stick with booking.com from now on. Avoid these hosts if you don't want to lose your mind!

It's been a nightmare dealing

It's been a nightmare dealing with Airbnb lately. I'm a host, and after a guest damaged my stuff and stole from my home, I filed a complaint, complete with a police report. I thought they'd shut down the guest's account, but instead, they closed mine, accusing me of the very thing I reported. For the past three weeks, I've been fighting to get my account back. I've made around 200 calls and sent nearly 100 emails. I've even tried reaching out on social media like Twitter, Facebook, and Instagram. Support agents say there's no reason for my account to be closed and that it's under review by a specialized team, but I've heard nothing from them. I feel completely abandoned. Airbnb support promised to help, but here I am, still waiting.

I've been renting out my

I've been renting out my place for a while now, and it's been super frustrating dealing with the administration team. Leadership is just not there, and it shows. I had an issue with a missing remote control, and can you believe they asked me for a photo of it? How am I supposed to take a pic of something that's not there? Feels like they're just trying to make money off of us with their shoddy processes. The staff doesn't seem to know what they're doing, and it all feels so unprofessional. It's been a real headache.

So, let me tell you

So, let me tell you about my experience. I had high hopes, but their website keeps sending my guests the wrong address. I called support, and while it shows correctly on my end, it's still messing up for my guests. I updated the arrival guide weeks ago, yet folks are still getting the wrong info and can't find the place. This has led to some bad reviews. The site is also pretty hard to navigate, with info scattered everywhere. On the upside, bookings started coming in quickly. But honestly, I need instant updates when I make changes to provide a better experience for my guests.