Bravofly.com

Саппорт витягнув переліт

Рейс зсунули, написала в чат. Оператор пояснив опції і переоформили без паніки. Все людською мовою і доволі швидко. Полетіла як планувала.

Квиток ок, збори здивували

Ціна в кошику приваблива, але сервісні збори на зміни кусаються. Якщо летіти без правок, тоді економія відчутна. Підтримка відповіла, хоч і не миттєво.

Квиток прийшов, нерви цілі

Ціна приємна, а от підтвердження тягнули. Добре хоч не тиждень. Налаштовуй очікування і не клацай зайві допи, і буде щастя.

Чат врятував мій тріп

Підтвердили бронь, підказали по багажу. Дешево і сердито, тільки уважно з допами.

Чат відповів і підстрахував

Рейс перенесли, звернувся в чат. Пояснили опції, надіслали інструкції для зміни. Черга була, але питання закрили адекватно.

Нормальна OTA для економії

Знайшла квиток з хорошою стиковкою значно дешевше. Лист з е-тікетом прийшов вчасно. Треба уважно читати умови багажу і додаткові галочки.

Дешево купив, але чекав підтвердження

Думав, що квиток прийде одразу. В реальності підтвердження тягнулось добу, зате ціна була нижча за авіа. Додаткові послуги уважно знімай, щоб не переплатити.

Знайшов вигідний рейс, дрібні збори

Чекав вищих цін, а вийшло дешевше за авіа-сайт. Додалися сервісні збори під кінець, але багаж і правила видно заздалегідь. Квитки прийшли миттєво.

Refund felt slow and foggy

After paying, I realized the change fees were a maze. The price looked great up front, then nickel and dimed on the back end. I got my ticket, sure, but the refund path for a schedule tweak felt like pulling teeth. Three stars.

Cheap fare, some catches

Setup was quick with email and a passsword. I found a super cheap fare, then noticed the extra agency fees show up near the end. The self service area let me pull the itinerary and add bags later. The reciept email arrived shortly after.

Name fix handled well

First chat reply came in minutes, and the agent fixed a minor name spacing issue without drama. Clear steps, confirmation email right after. Calm, professional tone.

Deal hunter’s friend

Got a tough-to-beat fare and the booking steps were familiar. Confirmation took overnight, which made me twitchy, but it landed. Read the add-ons closely and you’ll be happy.

Cheap ticket, slow confirmation

Signing up was quick and the flight search made it easy to compare times and layovers. I did have to wait almost a full day for the airline to confirm, which was a little stressful. Watch the add-ons during checkout.

Good fare, fees add up

Booked a last minute trip because the headline price beat the airline. Checkout was straightforward and tickets arrived after about 36 hours. Communication was mostly via email. What stood out were the extras creeping in at checkout and a service fee for changes. I still saved, but budget the fees.

Helpful but slow support

Chat replied in about 2 hours, polite and clear on baggage rules. My schedule change question was answered, though the airline policy limited options. Issue resolved, just not quickly.

The hotel provides a neat and tidy space

The hotel provides a neat and tidy space with kind and supportive staff. It has a wonderful location and a saltwater pool that gets cleaned every day. The breakfast is tasty, fresh, and offers a mix of different foods. A great pick for a nice stay!

Yesterday I received notifications about

Yesterday I received notifications about a change in my flight schedule. One came from Bravofly and the other from the airline itself, both offering different alternatives. I reached out to Lastminute (the parent company of Bravofly) by phone, no hold time, great support, and then I got an invitation in Norwegian through the chat, which was also a good and clear chat. I'm happy with the service.

You can see what’s coming, just open the app and you’ll find out

You can see what’s coming, just open the app and you’ll find out. I just don’t get why it’s so hard to switch from GBP to other currencies in the app.

The company is really good.

The company is really good. The service from Agent Shilpi was excellent. She's a star. If there are more agents like her, customers would be very happy.

I scheduled a flight, but it got canceled.

I scheduled a flight, but it got canceled. They suggested another flight, but it didn't work for me. Then they proposed another, but it still didn't give me enough time for my connecting flight. I asked for my money back. They said they could give me a travel credit, but if I wanted a refund, they'd charge me $57 as a handling fee. That doesn't seem fair because they couldn't find me a suitable flight after canceling the original one. Now they expect me to pay for their mistakes. I'd advise avoiding this booking site. :( Still no solution yet.

TOTAL RIP-OFF SITE.

TOTAL RIP-OFF SITE. Me and my buddy got fooled by bogus flights and a place to stay. Got to the airport, and surprise, surprise, the tickets weren't legit. They grabbed our cash, and no refund ever showed up. A downright unlawful scam.

This company is a complete disappointment.

This company is a complete disappointment. I strongly advise against using their services for booking tickets. My flight was abruptly canceled at the last minute, and dealing with their customer support only added to the frustration. They provided careless responses and failed to rebook my flight. Instead of a proper refund, they issued a voucher without my consent. Attempts to address the issue with them were met with more unhelpful answers. They even suggested redeeming the voucher through another dubious agency. This company's practices are highly questionable, and my experience has been nothing short of a nightmare. Consider other options to avoid such hassles.

I had a flight booked with this company

I had a flight booked with this company nearly two years ago, disrupted by the Ukrainian war. Attempted to switch to another flight, but they couldn't find a suitable alternative. Opted for a refund, and the waiting game began. Numerous messages to customer service yielded the same response - they're waiting for the airline's reply with no resolution in sight.

Second time using this app and yet

Second time using this app and yet again faced an issue. Purchased a regular ticket, but the system automatically selected the full-flex option without displaying the actual cost. After entering my card details for a 700-something payment, including card charges, I was charged 780 for a full-flex ticket. I didn't intentionally choose that option, making it frustrating for the second time. The app's functionality needs improvement.

I made a reservation for a

I made a reservation for a Jan 2023 flight to Morocco with Iberia through this company. Unfortunately, they canceled my flight without prior notice, leaving me scrambling to purchase a new ticket at a significantly higher cost. Dealing with their attempts to avoid refunding my money, such as offering vouchers, has been a frustrating experience. Caution is advised when considering this company for travel arrangements.

Appalling customer service experience!

Appalling customer service experience! I urgently booked a ticket for a staff member to visit her dying son, but made a date mistake amidst chaos. After a painstaking hour locating their English phone number from New Zealand, they promised to investigate but never followed up. Now, forced to rebook at triple the cost, this company's actions are heartless.

Everything's going pretty well,

Everything's going pretty well, except for one hiccup. I wanted to select my seats, but they told me it would take 3 days. I checked the available seats myself and pointed out that they were available right now. I'm worried that if it takes that long, I might miss out on the seats I want. That's the only thing that's not quite up to par.

I will never book

I will never book a flight using them ever again. Service has been abysmal. I've been back and forth on phone and chat over 7 teams, and each time either receive no information or the incorrect information. I'm asking simple quesitons like how to add a carry on bag and the price, and am getting emails saying how much adding a checked bag is. Then getting no emails. Then getting emails saying a carry on bag will be 179EUR. What a joke. My issue is still not resolved, and I'm now on chat again being told "rest assured, we will send the requested info" and they refuse to help or escalate my inquiry. Very terrible.

Hjelpsom, men treg prosess

Kundeservice svarte høflig og forklarte tydelig, men det tok flere dager før endringen ble bekreftet. Saken ble løst, bare litt for sakte etter min smak.

Billig fly, litt ekstra gebyr

Fant en rimelig billett og bestilling gikk greit, med tydelige e-poster og app-oppdatering. Etter kjøpet kom det noen tilleggsgebyrer for setevalg og håndtering som jeg ikke helt forventet. Trengte ikke kundeservice, men selvbetjeningen for å sjekke detaljer var grei. Det som skilte seg ut var prisen i starten, men man må lese vilkårene. Jeg kom meg dit jeg skulle uten trøbbel.