Guesty.com

Inbox і автозадачі рятують

Синхрон по Airbnb і Booking надійний, дубль-букінги зникли. Автоматизації прибирають рутину, власники отримують звіти вчасно. Дуже допомагає у щоденних операціях.

Потужно, але є навчальна крива

Думав, що все запущу за день. Насправді онбординг зайняв тиждень з мапінгом каналів. Після налаштувань Inbox і автомейли економлять години. Ціна відчутна, але виправдана.

Опси в одному вікні

Канали синк, ReplyAI підхоплює відповіді швидко. Цифри по доходах і власникам прозорі. Зайшло для скейлу портфеля без хаосу.

Централізували броуні без хаосу

Імпорт оголошень і календарів пройшов без болю. Перші автоправила запустили того ж дня. Команді зручні задачі і черги в одному місці. Репорти для власників формуються автоматично.

Автоматизації економлять години

Тригерні повідомлення, таск-менеджмент і власницькі звіти закрили щоденну рутину. Канали синхронно, овербуків більше немає. Супер.

Сапорт відповів не одразу

Запит по звітах йшов у два кола, але зрештою дали рішення і гайд. В цілому реакція адекватна, хотілось би швидше у пікові тижні.

Big features, real learning curve

Wish the owner statements were a touch simpler. I felt impressed by automation breadth, slightly overwhelmed at first. Once trained, confidence grew and our guests noticed faster replies.

PMS setup that clicked

Swapped our scattered inboxes for Guesty and the onboarding videos made assignments clear. Calendar syncs behaved right away. The unified inbox and automated messages shaved hours off our day without feeling robotic. Reporting took a second pass to dial in.

Powerful suite for managers

Tried the channel manager first, then layered automations. Onboarding calls answered edge cases and the team migrated our templates. Occasional quirks in reporting, yet the time savings feel real. Price sits high, but we actually use the features, so it pencils.

Big toolbox, bring patience

Guesty’s got a feature for everything except magically training my team overnight. The learning curve is real. But once the automations clicked, my inbox stopped screaming. Pricey, powerful, and actually useful.

Confident scaling ops

Centralized inbox and automations saved hours. I feel confident onboarding new properties now. Occasional bugs, but fixes arrive quickly.

Powerful once onboarded

Registration was guided and the kickoff call helped map our channels. The unified inbox and automated messaging saved us from tab chaos. There is a learning curve, but the docs and CSM notes made day 1 manageable.

Quick, informed responses

Support answered within minutes and linked exact docs. Clear steps on automation rules, and our ticket closed same day. Professional and friendly.

Powerful pms for scaling

Onboarding mapped our processes, connected channels, and set auto messages. The multi-calendar is fast. A support specialist helped tailor owner statements. Integrations with pricing and smart locks reduced manual work and double bookings dropped noticeably.

Feature rich, plan time to learn

Signup was simple, but configuration takes thought. Once templates and rules were in place, messaging and tasks hummed. The unified inbox quickly became our daily hub.

I want to express my poor experience with Guesty.

I want to express my poor experience with Guesty. When I reached the apartment at 2 a.m., I couldn't get in as expected. I had to wait until 4 a.m. in the lobby, which the receptionist also found strange. They told me that I needed to pay an extra deposit of €250 in addition to my first booking. Now, a month later, I still have not seen this money returned, and they are ignoring all my messages. I won’t let this slide and plan to make a complaint.

We recently started with Guesty and have

We recently started with Guesty and have had a very positive experience so far with their response time to our inquiries, both during setup and after going live. The detailed help articles are quite handy. Most importantly, problems are addressed swiftly, or a workaround is offered for almost every issue we’ve raised.

Dey've bin a supper responsive

Dey've bin a supper responsive, efficient, and customer-centered platform. Dey're platform iz easy to use, very versatile and da automation integrations are superb. 10/10!!

support responds very fast

Guesty's support responds very fast and is really helpful. It's hard to give this good of service with as many requests as they must get. I know from previous PMS platforms, the responses weren't as fast. Highly recommend this software for their trust accounting as well!

Though we're still in early

Though we're still in early stages with Guesty, their service and attention to detail is amazing. (I've worked with three other channels managers before, and Guesty beats them by a mile!)

Guesty has been a great help for our company.

Guesty has been a great help for our company. It offers plenty of features, makes our work smoother, and is easy to use. The people at Guesty are also really helpful. Whenever we have questions or problems, Guesty Support is quick to assist. Our Customer Success Manager, Taylor, has been excellent in guiding us through the transition to Guesty and continues to support our success.

Their platform works well

Their platform works well, and I'd suggest it for all hosts. Once you get the hang of all the setups, it's pretty easy to use. Just be ready to spend some time figuring out all the ins and outs.

I've been working with

I've been working with Guesty for a couple of months, and the functionalities that this PMS has are great. I want to highlight the customer support that they have because they will help you as soon as possible.

I've been using Guesty

I've been using Guesty since April 2023, and I couldn't be more satisfied with the service they provide. If you're looking to elevate your rental business, I highly recommend making the move to Guesty. They've been a game-changer for me.

I strongly advise you to avoid

I strongly advise you to avoid any association with this company! My experience with Guesty, particularly the London franchise, has been nothing short of a nightmare. I stayed at the Kingscross Apartments in London for four days and checked out on September 3. It has now been a month, and Guesty still holds my 600 Euro deposit. They keep citing technical issues and claim to be working on returning the funds. However, this morning, I was informed that they have to restart the entire refund process due to a vague "technical problem." In essence, I suspect that Guesty, at least the London branch, uses the rentals provided by owners to collect security deposits for the hosts. They appear to rely on these funds to run their business, or perhaps they've spent the money and can't afford to reimburse it. I'm not sure who is leaving those 4-star reviews, but I would strongly discourage considering Guesty for rentals in London, based on my dreadful experience. You'd be better off choosing another property management company with a reputable track record; there are many good ones to choose from. It appears I'm out $1000 CAD, as I have no means to pursue legal action from Canada. What a disappointment.