Instacart.com Відгуки

You wouldn’t believe the hassle

You wouldn’t believe the hassle Instacart’s been giving me lately. Been ordering from them weekly for months, no issues. But the last two days? Total nightmare. Yesterday, they declined my perfectly good credit card. Today, they canceled my order out of nowhere, citing "suspicious activity." Seriously? Then they had the nerve to email me asking for a copy of my driver’s license. Like I'm gonna trust them with that, especially when they’re rumored to keep customer receipts and sell info to data brokers. I was so fed up, I just closed my account. Not dealing with that nonsense anymore.

Ordered groceries and suddenly, delivery

Ordered groceries and suddenly, delivery changed to the next day. Tried contacting customer service, but it was useless. They sent a long message saying they’ll “fix it” but ended up with “sorry, can’t help.” No real explanation or solution. Got fed up and cancelled my membership. Other stores manage delivery way better, so I’m done with Instacart for good.

I wish I could give

I wish I could give zero stars. My experience with Instacart has been terrible. First, their fees are outrageous. Plus, they hike up grocery prices, even on sale items. I've been on their monthly plan for a year due to health issues and travel, canceling when not needed and renewing when I am home. Out of nowhere, they charged me $99 for an annual fee I never selected. When I contacted them, they refused a refund. I talked to two employees, one of whom I could barely understand. Her name was Aliza, and she wouldn't let me speak to a supervisor. I've now filed a complaint with my bank and Publix. No response yet. This mess will affect my shopping with Publix, and I'll never use Instacart again. Avoid them!

I had the most frustrating

I had the most frustrating experience with driver support from this company. Imagine needing help and only being able to text, waiting ages for each response. The agents seem to be trained to avoid paying you what you’re owed, and half the time, they don’t even understand what you’re saying. It felt like they were just making stuff up. When I called them out, they just transferred me around. And if you try calling, it’s only for customers, so no help there either. They basically stole over $100 from me, and I’ve wasted hours trying to get it back. Unbelievable.

I've been trying to get

I've been trying to get my groceries delivered from Metro since they switched to Instacart, but it's been a mess. The last four times, my orders showed up way late, like hours after the scheduled time. No apologies, just late. And what's with the substitutions? It's like they're always out of stock on basic stuff. Seriously, out of tomatoes? Come on. And when they do substitute, they pick the priciest option available. Who needs fancy tomatoes when you're just trying to make a salad? It's getting really frustrating. I just want my groceries on time and without all these expensive surprises.

This app is a total

This app is a total disaster. They charged me for a membership I never even used. I tried to cancel it, but even then, they kept taking my money. It's like they're just here to scam people. When I called to complain, the supervisor pretended to listen but then just hung up on me. They don't care about fixing anything, just stealing more cash. Absolute worst experience ever. Avoid this app if you value your money and sanity.

I tried Instacart thinking it’d

I tried Instacart thinking it’d save me some time, but it’s been a mess. Prices are way higher than in the store and half the time the wrong stuff shows up. I’ve been charged multiple times for the same order, and getting a refund is like pulling teeth. The delivery fee is crazy high too. Honestly, it’s just not worth it. You’re better off just going to the store or doing curbside pickup. Instacart just feels like a rip-off. Don’t waste your money on it.

I had a really bad

I had a really bad experience with this company. The staff was super rude and didn't want me to speak to a manager. They ended the chat while I was still explaining my issue. They charged my card over ten times! They promised me a credit but never put it in my account. I wouldn’t recommend anyone to shop with them. I even have pictures, screenshots, and recordings to show how nasty their service was.

So I tried ordering some

So I tried ordering some toys for my kids, and it was a total disaster. One toy showed up, but the other wasn't available, and they said they'd refund me. Still waiting on that refund. Customer service? Forget it. Just a bunch of automated messages, no real help. Instacart is a joke, they just take your money and run. Never using them again.

I tried using Instacart, and

I tried using Instacart, and it was a total disaster. I mean, their customer service is just awful. Every time I tried to chat with them, no one answered. They’d promise a supervisor would call me back, but I’d be left waiting the whole day. It’s super frustrating. Honestly, avoid them if you can. There are way better options out there. Instacart just doesn’t seem to know how to do their job right.

I ordered from Subway through

I ordered from Subway through Instacart, and while the driver was great, the food was a disaster. Opened up my sandwich and it was dry, with veggies I didn't even ask for. The meat was so slimy, I nearly gagged. Tried to get a refund but dealing with Instacart's customer service was a nightmare. Definitely never using Instacart again.

I got a Shop Rite

I got a Shop Rite gift card and thought it'd be perfect to use on Instacart. Saw the spot to enter the numbers, but it just wouldn't work. Tried a few times, nothing. Reached out to Instacart, but they seemed just as puzzled as I was. They couldn't figure out how to make it work on their site either. Super frustrating.

I decided to give this

I decided to give this service a try for the first time, thinking it would make my life easier. Turns out, not so much. I asked for a substitute online if something wasn’t available. Instead, I just got a refund. When I asked my driver about it, she straight up refused and said she was already at checkout. Felt like she couldn't care less. Totally bummed out by the whole experience. Definitely not using this again.

Man, this was a mess.

Man, this was a mess. I order groceries for my 83-year-old mom who has dementia, and I’ve been doing it for over two years now without many problems. This time, I missed a call from the delivery driver and they just canceled my order. My mom lives four hours away from me, so I called customer service. They told me the driver couldn’t find the address. Seriously? After two years? Then they had the nerve to suggest I reorder. Like, why would I do that if you can’t even find the place? Super frustrating, awful customer service.

Being a single mom working

Being a single mom working 50+ hours a week, I heavily rely on grocery delivery. Over the past few weeks, I've used Instacart several times, but each experience was worse than the last. My main item is Red Bull, which is behind the courtesy desk at Price Chopper. Despite texting drivers about this, issues persist. One driver didn't speak English and claimed the store was out of everything, including my Red Bull, which was false. Another time, a driver bought the Red Bull but it never made it to my bag. Today, I texted the driver because the app wasn’t working. She got an attitude, bragging about being a "diamond shopper" and dismissed my concerns. She showed up with a guy, made me carry heavy water cases, and then both of them started yelling profanities and calling me names outside my house, scaring my daughter. This was unacceptable and extremely unprofessional. Instacart, you need to do better.

I decided to try Instacart

I decided to try Instacart again after a while, but it was a disaster. I specifically asked for no replacements, yet my shopper thought aluminum foil was a good substitute for toilet paper. To make things worse, he refused to refund the foil. Instacart used to be decent, but now they buy stuff you didn't order and won't give your money back. I don’t see them staying in business long with this kind of service. Honestly, Walmart+ has been way better for me. It’s frustrating when you can’t even trust a service to get basic things right.

As someone who uses Instacart

As someone who uses Instacart regularly, I gotta say, it's a mixed bag. First off, the prices are through the roof. Seriously, why is it so expensive to place an order when the shoppers themselves get paid peanuts? Makes you wonder where all that money's going. And don’t even get me started on the technical issues. Just today, more than half of my orders had to be rescheduled because of some payment card issues. Imagine shopping for nearly an hour, only to find out you can’t pay and the order gets canceled. The shoppers get stuck with a tiny batch pay while missing out on the tips they depend on. It’s just not fair, especially since tips make up the bulk of their earnings. Instacart really needs to sort this out.

I can't believe how bad

I can't believe how bad my experience with Instacart has been. I signed up for their premium service, thinking I'd get top-notch support and convenience. Instead, they've locked me out of my account for months over a charge they messed up. It didn't even show up as "Instacart" on my bank statement, so I disputed it, thinking it was fraud. After sending them all the documents they asked for, they still haven't fixed it. Their customer support is a joke—I've sent countless emails and gotten no response. It's like they don't care at all. They even asked for more money to fix their mistake. This company is a nightmare. Avoid them if you value your time and money.

Wow, what a mess! Tried

Wow, what a mess! Tried using Instacart and it was just a disaster. Customer service? Nonexistent. I felt like I was talking to a wall, and the folks at the call center were no help at all. They messed up my order big time, and getting it fixed was a nightmare. Honestly, you'd be better off just heading to Walmart or ordering directly from the store. They at least know how to get things right. Instacart needs to step up their game, big time!