Instacart.com Відгуки

Продукти приїхали гарні

Замовила фруктову корзину і крупи. Шопер радився по замінах, все свіже і акуратно. Порада: ставити рефанд на важливе, щоб не привезли абищо. Комунікація в чаті зручна.

Підтримка іноді тупцює

На пропажу товару відреагували не з першого разу, але в підсумку повернули кошти без драм. Було б швидше, поставив би 5.

Комфортно, та слідкуйте за зборами

Зручно, коли часу нуль. Інколи ціни вищі, ніж у магазині, і є сервіcні збори. Якщо узгоджувати заміни в чаті, все ок. Шопер адекватний.

Зручно, але фі теж ростуть

Замовляю продукти з двох магазинів в одному кошику - кайф. Кур'єри чемні, заміни погоджують у чаті. Мінус - плата за сервіс і ціни vs офлайн інколи кусаються.

Саппорт допоміг з відсутніми

Були відсутні деякі позиції, в чаті швидко узгодили заміну. Раз у пікові години відповіли повільніше, але питання вирішили коректно.

Порятунок у завантажені дні

Емоційний момент - коли все з холодильником, а доставка через годину. Список покупок збережений, шопер на зв’язку. Красота.

Вирішили повернення за день

Пропали кілька позицій. У сапорті оформили повернення, гроші повернулись швидко. Чат працює адекватно.

Доставка з кількох магазинів

Зручно збирати замовлення одразу в двох точках. Підміни погоджую в застосунку, чат зі шопером працює добре. Оплата й чайові без проблем.

Швидко, але підміни не всі

Думала, що кожну заміну узгодять. Частину зробили автоматично. Загалом свіжі продукти, доставка вчасно.

fees felt murky

Support answered, but explanations on service fees and markups felt vague. They fixed one promo glitch quickly, yet I still ended up paying more than expected.

I’ve been using Instacart a

I’ve been using Instacart a lot, like 5-6 times a month, and usually I’m pretty loyal. My last order was over $300, and I noticed a steak that should’ve been $12 got charged at $20, which is crazy. I know stores add markups, but 67% is way too much, it shouldnt be that high. I called customer service and they basically didnt seem to care. I even said I only wanted about $5 back, just a fair refund. They gave a small discount, but it didnt really fix it. Feels like they lost a customer over something that small, which is bad business tbh.

substitution chat saved dinner

Halfway through the shop my phone buzzed and the shopper offered a better salsa. I tapped approve and dinner plans survived. Delivery hit the window.

Creating an account was a

Creating an account was a nightmare, honestly. I spent two days, going through eight email verifications. Their 15-second verification code was a joke, because it took longer than that to even get the email, making it a real hassle to enter the code in time. And then there's the so-called "free service and delivery" for the first three orders. That didn't happen! After my first order, they tried to charge me for the second one. I ended up deleting my account and starting a new one, thinking it was a mistake, but nope, same issue. Frustrating experience. Not going back!

I had a frustrating

I had a frustrating experience with Instacart Canada. I decided to place a big grocery order, over a thousand bucks, and switched my payment method to a credit card with a higher limit. Double-checked everything, yet somehow the system charged my old card with a tiny limit. My credit card company alerted me, so I scrambled to fix it but found several confusing charges. Reaching customer service took ages, and it turns out they put a hold on your card for the total order amount and charge again for the exact amount after shopping. They don't make it easy to understand, and this double charge process can leave you with extra fees. No compensation, just a “sorry, not our problem” attitude. It’s disappointing and I’d advise steering clear!

Let me tell you about

Let me tell you about my ongoing saga with InstaCart. It's been a comedy of errors, if comedy was frustrating and involved groceries. My orders keep landing on the wrong doorstep, like my groceries are on a little adventure without me. Despite giving clear instructions, the drivers often seem lost. No issues with DoorDash, but InstaCart? Different story. The last straw was on March 16th. My order was sent to the wrong place again, so I had to call customer service, get a refund, and reorder. Even then, the new driver couldn't find me, and I had to guide her like a GPS. The cherry on top? An email saying I might get penalized for delivery issues. I've had enough; I won’t be using InstaCart again.

Let me tell you about

Let me tell you about my experience with this company. It's like talking to a robot that just wants to sell me more stuff instead of helping out. You ask a simple question, and instead of getting a straight answer, you get a sales pitch. It’s like they’re reading from a script and not really listening. And when you finally get an answer, it takes forever—like three tries just to get something basic. Oh, and don’t even get me started on their membership. It’s a total rip-off. Feels like a big waste of time and money. If you're thinking about signing up, maybe think twice. It's really not worth the hassle.

Total letdown!

My son, who's stuck in Bozeman with the flu while all his friends are off for spring break, needed some essentials. I thought I'd help by ordering a bunch of over-the-counter meds and some get-better food through Instacart. They promised delivery between 5 and 7 pm. Well, 7 came and went, and when we checked, they casually told us it’d be tomorrow. Really? So, instead of resting, my sick kid had to drag himself to the store, spreading germs all over town. If they’d been upfront, we could’ve figured something else out. This was our first go with Instacart, and honestly, I can't believe they get away with such shoddy service. Never had these issues with DoorDash.

I ordered groceries through the

I ordered groceries through the app, but things went downhill fast. The app showed my order as delivered with a photo, but the chat said the shopper needed my name and room number, which I had already given. The hotel staff told me the shopper took the order back, claiming there was an app issue. Instacart refunded me, but when I tried to reorder the same items, it cost me $21 more. Plus, the delivery was supposed to arrive 8 hours earlier! It’s frustrating to deal with this kind of mix-up, and I ended up paying extra for something that should have been straightforward. Definitely not the kind of service I expected.

I decided to give this

I decided to give this delivery service a shot, thinking it would make life easier. Boy, was I wrong. Not only did they mess up my bill, charging way more than expected, but trying to get it sorted with their customer service was a nightmare. It felt like no one knew what they were doing, and I was left on hold forever. The management didn't seem much better either. Honestly, it's probably quicker and definitely less stressful to just head to the store myself. If you're considering using this service, I'd seriously reconsider. Save yourself the headache and just stick to your usual shopping routine. It’s not worth the hassle.

I ordered groceries online, expecting

I ordered groceries online, expecting the usual smooth delivery. But when the shopper claimed to have delivered them, I got a photo of someone handing bags to a mystery figure you can't even see. Frustrated, I reached out to customer service, hoping for a quick fix. Their response? They'd send a new order the next day and promised to unpair me from the shopper. But that didn't help me make dinner that night or pack lunches for the morning. It's tough when you're counting on something and it just doesn't work out. I really hope they can improve this service because it's usually such a lifesaver.

I once tried this delivery

I once tried this delivery service and the whole thing was a mess. The shopper just stopped shopping halfway and left me hanging, no groceries, no nothing. When I reached out to customer service, it felt like talking to a wall. They were no help at all. And the communication barrier was real; it was like they couldn't understand a word I said. It felt more like a scam than a service. I ended up feeling totally ripped off. If you're thinking about trying them, I'd seriously reconsider. There are better options out there that won't leave you frustrated and empty-handed.

I used to love shopping

I used to love shopping with Instacart, but things have really gone downhill. As a shopper with a history of 5-star ratings, I'm frustrated that my score dropped just because some stores were out of stock. How is that my fault? The rating system seems so unfair. Even when I communicate well with customers, it doesn't help my score if the store's disorganized. It's disheartening because it feels like no matter how hard I work, I'm not appreciated. The low pay doesn't help either, and they expect tips to make up for it. Instacart needs to fix this broken system, or they'll lose more shoppers. It's not just about finding items; it's about treating shoppers fairly too.

I tried ordering online and

I tried ordering online and the delivery address just wouldn't stick. I updated it a few times, thought it was sorted, but then got a notice saying my delivery was canceled because of the wrong address. Frustrating, right? On top of that, they hit me with a $15 fee for canceling my order. It didn't seem fair since the glitch was on their end. I mean, I was all set to enjoy my purchase, but now I’m out of pocket with nothing to show for it. It's a bummer when tech issues get in the way of a simple order. I hope they fix this glitch soon so no one else has to deal with this hassle.

You wouldn't believe what happened

You wouldn't believe what happened with Instacart. I somehow got signed up for this Instacart+ membership, which I never wanted in the first place. When I noticed, I called them up thinking it would be a simple fix. But no, they wouldn’t give me a refund because I was just outside their 5-day window. As a single mom, I really gotta keep an eye on every dollar, and this just threw me for a loop. I mean, why can’t they just do a pro-rated refund? It's frustrating when companies don't show a little flexibility, especially when budgets are tight. Not impressed with their customer service at all.

I thought I'd give Instacart

I thought I'd give Instacart a try, thinking it'd make life easier. But, boy, was I wrong. I signed up for what I thought was a monthly subscription, only to find out they'd charged me for a whole year. When my order arrived, the delivery guy just dumped it on the doorstep without even bothering to knock or ring the bell. I tried reaching out to their customer service, first by phone. After waiting over half an hour with no luck, I switched to the chat option. Spent another 20 minutes there, only to be told they couldn’t do anything. It's frustrating when you expect convenience and get the opposite.

I decided to give Instacart

I decided to give Instacart a try again, but it turned out to be a huge hassle. Placed two orders, and while the first one was fine, the second was a disaster. My app mysteriously lost all past order info, and the shopper bought only 11 out of the 20 items I paid for. Plus, they ignored my no substitutions request and delivered melty frozen goods. I spent hours chatting with multiple agents, trying to adjust the tip and get a refund, but got nowhere. All my previous orders disappeared from the app, like they never happened. Instacart used to be reliable, but now they just seem to overcharge and complicate things. I’m warning everyone to steer clear.

Pretty frustrating

I had a pretty frustrating experience with this company. I signed up for what I thought was a $9.99 monthly subscription, but ended up being billed $99 instead. When I reached out to sort it out, they said no refunds because I ordered the subscription with my groceries. It felt like a complete rip-off, and now I'm stuck without the extra cash I need for groceries this month. Their customer service was a total letdown—no help at all. It's just not right to treat customers like this, and I can't believe they're getting away with it. Hoping they face some consequences for these shady practices.

Avoid

Man, let me tell you about my latest delivery drama. I ordered some food, tipped the driver 20 bucks in advance, and waited. And waited. Turns out, the driver left my food two doors down at a mailbox with completely different numbers. My neighbor, who I'm not even supposed to talk to, had to yell to let me know my food was there. Awkward, right? I contacted customer service, and they said I'd get a full refund. But after ten days, nothing. I reached out again, and finally, they tell me, "Oops, you got your food, no refund." It's not just about the food; it's the whole neighbor situation and the unreliable service. Just don't promise what you can't deliver.

I've been stuck in a

I've been stuck in a Costco ordering nightmare this whole week. Started Monday, now it's Thursday, and I still got nothing. First driver? Crashed his car, no groceries for me. Day two, the shopper couldn’t find any of my items, marked everything unavailable, and canceled the order without even asking. I had to reorder and wait for the next delivery slot. Day three, another shopper calls me repeatedly, demanding a membership number that’s not even needed when using Instacart. Canceled again! Now I’m waiting another 24 hours just to try again. And after all this hassle, they offer me a measly $5 credit? It's been a frustrating experience, and I'm still without my groceries.

I would rate them 0 star if I could.

I would rate them 0 star if I could. The shoppers don’t seem to look for the items I ask for, and when they do, they often replace them with ones that cost almost twice as much. Even when they find the right items, they often forget to check the expiration dates. The app hardly works, and customer service never replies or helps.