Instacart.com Відгуки

Living in Corpus Christi, I

Living in Corpus Christi, I decided to send some New Year’s Eve treats from Publix to my daughter in Madison, AL. Publix uses Instacart for deliveries, and while the delivery guy kept me updated on some substitutions, he left the order at the wrong address. My daughter’s friend drove around trying to find it but had no luck. I contacted Instacart, and after lots of back-and-forth, they said it would be redelivered between 2 and 4 p.m. But then I got a confirmation saying it’d be delivered on January 1. Frustrated, I spoke to Instacart again, but nothing could be done. They offered a refund in 5-10 business days, a Publix credit, or reschedule, none of which were ideal. The Publix store manager was amazing, though. He went above and beyond, even offering to deliver any urgent items himself. People make mistakes, especially during the holidays, but paying $23 for a failed delivery is unacceptable. I won’t use Instacart again and hope others in Alabama think twice before using them.

I decided to get some

I decided to get some lobsters for a special dinner and went with Big Y this time. Ordered three cooked lobsters, but when I got home, I found out they were cooked and frozen, not warm like I expected. Last time, I got them from Stop and Shop, and they were hot and ready to eat, no issues. Big Y really disappointed me, especially since they charge more. I felt like I wasted my money on something that wasn’t what I wanted. Next time, I’ll stick with Stop and Shop for sure.

I ordered groceries online and

I ordered groceries online and it turned into a nightmare. I waited for 7 hours, and nothing showed up. Called customer service three times, every time they said it’s on its way. But no delivery. They already took the money from my account but no groceries in sight. I tried to talk to a supervisor, but no luck. It’s just a loop of empty promises and then they even tried to blame the shopper. This is just unacceptable and frustrating. Definitely not ordering from them again!

I decided to give Instacart

I decided to give Instacart a try and placed two orders, one from Costco and another from Keyfood. What a disaster. It turned into a 12-hour nightmare. First, the app showed delivery times, but no shoppers were assigned to my orders. Then, after waiting on hold for 2 hours, customer service was completely unhelpful. They were just as useless as the automated messages online. The whole experience was so frustrating and exhausting. I expected much better service and reliability. Never again.

I decided to give Instacart

I decided to give Instacart a try since they offered free delivery for first-time users. I checked the prices, added everything to my cart, and confirmed there was no delivery fee. But after I paid and looked at the final bill, there was a hefty delivery charge! The store is just around the corner from my place, so I don't get why the fee is so high. Felt like a scam, totally untrustworthy. I'm really disappointed with this experience, and I doubt I'll use Instacart again. It's frustrating when things aren’t as they seem.

I tried to place

I tried to place a big order, around $200 worth of stuff, around 5pm. Usually, they always deliver my orders without me having to specify anything. This time, though, they confirmed it for pickup. I quickly messaged them saying I expected delivery, just like my previous 5 orders. Turns out, they said I couldn't change it from pickup to delivery. The only option was to cancel and start all over again for delivery. Seriously?! After spending so much time picking out everything, there’s no way I’m doing that again. It's frustrating and honestly not worth the hassle, extra fees, and tips. It's nothing like the smooth experience with Amazon.

I was shocked when I

I was shocked when I found out Instacart charged me twice in one day for their Instacart Plus subscription, totaling nearly $200. I hadn't even opened the app in over two weeks, let alone tried to buy a subscription. I only realized the mistake because I happened to check my bank statement that day. It seems like I'm not the only one this has happened to. It's really frustrating and makes me not want to use their service again.

I ordered for the first

I ordered for the first time and it didn't go well. They missed an item in my order, so I called them to sort it out. They promised a refund, but I haven't seen it yet. All I wanted was the missing item, but they said they refunded me for something cheaper instead. It’s frustrating because I usually don't complain, but this experience with Instacart has been really disappointing. Won't be using them again.

I decided to to give Instacart a try

Last week, I decided to give Instacart a try, thinking it would save me some time. But when my groceries arrived, I found the store receipt tucked in with my bags. To my surprise, I noticed the items cost about $20 less at the store than what I was charged on Instacart. The total came to $137 with the tip and fees, while the store receipt showed just $79. Felt like I was paying for convenience with a hefty price tag. If you're watching your budget, this service might not be for you. It’s convenient, but definitely not wallet-friendly.

I had the worst

I had the worst experience with this company. They hooked me with a trial membership, and before I knew it, they charged my credit card without any warning. It's like they’re banking on people forgetting to cancel. When I tried to get a refund, there was no way to do it. It's really frustrating how they trick you into paying for something you didn't want. Feels like they’re just out to make quick cash from unsuspecting customers. I wouldn't trust them again, and I suggest you be very careful if you decide to try their services. Just not worth the hassle.

What a disaster with Instacart

Wow, what a disaster with Instacart! I thought it would be a breeze getting my groceries delivered, but nope. My order was supposed to arrive between 3 and 5, but by 7 o'clock, nothing. The shopper hadn't even started picking my items. Honestly, it was super frustrating. I could've gone to the store myself and been back way earlier. This was my first time using Instacart, and definitely my last. Not worth the hassle at all.

I've had the most frustrating

I've had the most frustrating time with this delivery service. Over half of my orders end up canceled because they just don't have stuff in stock. And when they do deliver, it's a mess. Packages come damaged, items are missing, or they send the wrong things. It's honestly the worst experience I've had with a delivery service. Customer support is a joke too; they promise to look into issues and get back to you, but you never hear from them again. It's so bad that I won't be renewing my membership. It’s just not worth the hassle or the disappointment.

Ordered some groceries and they

Ordered some groceries and they missed out on three items. When I asked them to drop it off the next day, they tried to slap me with extra charges. Can you believe that? They messed up and I gotta pay for it? To top it off, their customer support is based in the Philippines, and if you have any trouble hearing, good luck understanding them. It was just a frustrating experience from start to finish. Instacart really needs to step up their game if they want to keep customers happy.

Thanksgiving was a disaster this

Thanksgiving was a disaster this year. I ordered a turkey and all the sides from Fred Meyers via Instacart, scheduled for delivery at 8:45 a.m. By 9:30, my anxiety was through the roof. The delivery, handled by Vanessa, was canceled, yet they had the nerve to mark it as delivered and charged my card. I was supposed to dine elsewhere, but plans fell through, so this order was crucial. Multiple calls to fix it went nowhere. Ended up with no turkey and a ruined day. Tried to salvage it by shopping in-store, but no turkeys left. Just threw in the towel. Instacart and Fred Meyers really let me down. Never using them again. Thanks for ruining Thanksgiving.

I was prepping for a

I was prepping for a holiday meal and needed just two things. Left a note asking to knock when delivered, and even though I pinned my address, they still left it at the wrong place. Tried chatting with Customer Service, but they were useless. Had to get dressed and go to the grocery store myself. Now, they’re saying it'll be 10-15 days for a refund. Also, I had left a tip on the door with a note, but since the delivery guy didn’t come here, he didn't get it. Honestly, I'm glad he didn’t. I’ll never order from them again.

I had a frustrating experience

I had a frustrating experience with this company’s customer service. Initially, they told me it would take 5 to 10 business days to refund my money. I even took a screenshot. But two weeks later, when I called again, they repeated the same timeframe. Now, it's been a month, and they suddenly claim the grace period ended and refuse to return my money. Thankfully, I had the screenshot to back me up. Their reps just read off a script and don’t actually listen or try to help. It feels like they're just trying to get rid of you. I can't recommend this place to anyone. Even the IRS has better service. Wish I could give zero stars.

Alright, so I ordered this

Alright, so I ordered this thing and it never showed up. They still charged me, though. Been trying to sort it out for over a week now, but their customer service? It's awful. Just keep getting excuses and no real help. Finally, my wife and I decided enough is enough, and she canceled her account too. Honestly, just a terrible experience from start to finish. Not going to use them again.

I've been using Instacart for

I've been using Instacart for years without issues, but last month, things went south. I noticed a mysterious $38 extra charge on my receipt, labeled as an "extra delivery charge" that was supposed to drop off after a week. It never did. When I called customer service, they were no help and insisted I just wait for it to disappear. It didn't. After three frustrating calls to their customer service in the Philippines, where I was treated quite rudely, I got nowhere. Being 76 and unable to drive, $38 is a big deal for me. Even my bank couldn't help, labeling it a "legit charge." So, I canceled Instacart, which was another nightmare. Now, I'm using FreshPass from Vons and Albertsons, and it's been smooth sailing. Can't believe Instacart would let a loyal customer go over $38.

I usually don't have any

I usually don't have any issues with Instacart's delivery and service. But recently, I ordered water from Sam's Club. The price was $4.85 for 40 bottles, but Instacart charged me over $8. I ordered three cartons, so it really added up. Same thing happened with the potatoes, they cost way more than if I bought them directly from Sam's. The service itself was smooth, and I was happy with that, but when I saw the prices, I felt a bit ripped off. Things are expensive enough as it is. I get that there's a fee for the convenience, but nearly double the price seems excessive.

I’m seriously fed up with

I’m seriously fed up with Instacart. My first couple of deliveries were spot-on, but it’s been downhill since. I tried scheduling a few deliveries in advance with a 3-hour window. Simple enough, right? Wrong. Placed my order a day ahead with a 3-hour delivery window, only to find out 30 minutes before the cut-off that they hadn't even assigned a driver. Ended up having to cancel my plans because the order included alcohol and I needed to be home for it. The order finally arrived, and while it was correct, it was super late and only came after I reached out to them. Instacart promised me free delivery on a future $35+ order, which turned out to be useless since I order through Costco with an executive membership. Checked for the free delivery—they insisted I had it, but I didn’t. Sent screenshots and everything, but they still insisted. So frustrating. They were late, I had to cancel plans, and the order arrived only after I pushed for it. And the free delivery? Total joke. So done with this.

Let me tell you about

Let me tell you about my frustrating experience with Instacart. I'm 64 and have a broken arm. I ended up canceling my account after they charged me for an order that never showed up. I followed all their steps, they said they'd look into it, but nothing happened. Months went by and they still charged me for that order. Now, when I'm laid up and can't drive, they refuse to reactivate my account. They claim I had multiple accounts, but that's only because their system kept locking me out, and they suggested I create new ones. I won't use their delivery service again, and they won't even let someone else pick up my groceries. Instacart preys on seniors instead of helping us. Avoid them!

Being a busy mom, Instacart

Being a busy mom, Instacart has been a lifesaver for me. Most of the dinners have been fantastic, really helps me keep things together. I don't get why there are so many negative reviews, maybe it's just better in Oregon? The customer service has generally been super helpful whenever I've had questions. It's not perfect all the time, but for the most part, my experiences have been really positive. The convenience alone makes it worth it for me. Would recommend to other parents juggling a million things at once.

Just got back from the

Just got back from the hospital and needed groceries right away. Thought I'd give Instacart a try, but it was a total disaster. Placed my first order, only for it to get canceled an hour later without any explanation. Tried again, hoping for a better result, but ended up waiting another three hours for the replacement order. Seriously, what a mess. They left me hanging when I needed them the most. Not using them again, that's for sure.

Oh boy, what a mess!

Oh boy, what a mess! Ordered my groceries early Monday morning, around 9:30, expecting them by lunchtime. It's now Tuesday, almost noon, and still no food. They promised delivery between 10:55 and 12:00 yesterday, but nada. They threw a measly $5 credit my way, like that would make up for the hassle. Tried reaching out to customer service, but no luck with talking to a manager. They were useless, kept saying I was within some ever-changing delivery window. This whole experience is just embarrassing. Won't be using this service again and definitely gonna warn others to stay away. What a disaster!

So, I got this Instacart

So, I got this Instacart debit card in the mail yesterday, but it wasn’t even in my name—it was for someone named Aniyah Credle. The address was right, but I have no idea who this person is. I called customer service and first talked to a woman with a thick accent, then a guy who claimed he was in Atlanta. He didn't seem to know what he was doing and wouldn't let me speak to a supervisor. It was frustrating trying to understand him and he kept asking for my address without the city, state, or zip. I had to spell everything out for him. The whole experience was a nightmare. I will never use Instacart again and I demand my address be removed from their system. This feels like fraud!

I wanna warn everyone about

I wanna warn everyone about this service! I wish I could give them zero stars! Tried it twice and both times were a disaster. First order, they overcharged me and didn't even use the payment method I picked. Second time, same payment issue and an item was missing. Called them just 10 minutes after getting my order, and they told me to fill out some form to request a refund. Guess what? My request got denied. No pot pie, no refund, nothing. This service is a total scam! Do yourself a favor and avoid using it at all costs!

I don't really need anyone

I don't really need anyone to monitor my account for suspicious activity; that's what banks are for. But if you're going to do it, don't make me wait 48 hours after confirming it was me before I can use my account again. It's just frustrating. I already informed my credit card company about my travel plans, and now I have to notify you guys too? It just seems unnecessary and a bit of a hassle. I understand security is important, but there’s got to be a better way to handle this without making me jump through so many hoops.

I ordered from this place

I ordered from this place and it was a total mess. They gave me three different delivery times and my food just sat there for an hour. When I tried to cancel and get a refund, they wouldn’t let me, even though no one had picked up my order. As a Disabled Air Force Desert Storm Veteran, this was just unacceptable. I've been using them for food delivery for over two years, but after this, never again. They've lost my business for good, and I’ll make sure to tell everyone at the VFW not to use them either. This was beyond frustrating and disappointing.

Ordered from Aldi through Instacart

Ordered from Aldi through Instacart aiming to make a special meal for our 3rd anniversary. Had around 15 items, and the delivery was supposed to be at 4 PM. Shopper arrived at 2 PM but didn't start shopping until 2:30 PM. Found out through a message that the shopper was handling multiple orders - wish I had been notified since this never happened with other stores. By 4:30 PM, I started getting worried. Contacted customer service (had to create an account, which was a hassle) and the rep was polite but unhelpful, just said my order was on its way. By 5:30 PM, groceries still hadn’t shown up, ruining the dinner plans. Also, my first order arrived smelling like cigarette smoke. Overall, very disappointed and won't be using Aldi or Instacart again.

Ugh, this company is the

Ugh, this company is the worst. I tried their service for a couple of days, just to see if it was any good. Next thing I know, they're trying to charge me a monthly fee through my Apple Pay. I reached out to them, asked them to stop, but they keep trying to take my money. It's super frustrating and feels like they're just out to rob people. I wouldn't trust them at all. Save yourself the headache and avoid these crooks.