Zadarma.com

Дешево, але готуйте документи

Як бюджетна телефонія підійде: тарифи приємні, маршрути гнучкі. Але одразу готуй пак документів на верифікацію і портінг, інакше застрягнеш. Підтримка не завжди миттєва, особливо по номерах.

Глобальні номери за копійки

Брали номери в трьох країнах, підключили до CRM і сайту. За гроші дуже ок: черги, запис, аналітика. Раз-два ловили мікрофріз звуку, але швидко зникало. В цілому задоволена.

PBX налаштували за вечір

Сподобалось, що безкоштовну хмарну АТС налаштував за один вечір: черги, IVR, запис дзвінків пішли одразу. Здивувало лише, що верифікацію номера перевіряли майже добу. Зв’язок стабільний.

Саппорт у ночі відповів

Питання по SIP додатку вирішили о 2 ночі, рідкість. Іноді тікети висять довше, але загалом підтримка робоча.

PBX зібрав за півгодини

IVR, запис дзвінків, маршрути - все клацається в кабінеті. Номер підключили швидко, тарифи прозорі. Інтеграція з CRM працює.

Ясні тарифи і CDR

Зв’язок чистий, маршрути стабільні. У кабінеті видно CDR і баланс алерти. Для SMB саме те.

Номери і PBX за годину

Аккаунт верифікував швидко, купив міський номер, налаштував IVR і переадресацію на софтфон. Гіди по SIP працюють. Хотів би темну тему в кабінеті, але й так ок.

Підтримка знає свою справу

Не підіймався TLS на клієнті, сапорт дав правильні параметри і попередив про SRTP сумісність. Все завелося. Відповідь чітка і без затримок.

Після створення акаунту необхідно купити віртуальний номер.

Після створення акаунту необхідно купити віртуальний номер. Але все починає псуватися на етапі оплати. Мінімальний термін оплати - 3 місяці. Після оплати документи, які ти надіслав, не підходять, навіть якщо їх добре фотографувати. Причина - низька якість зображення. Висновок: гроші забрали, номер не надали. ШАХРАЇ. Бот постійно посилає одні й ті ж посилання.

Cloud phone working fast

Registration asked for ID and company details, then my number activated after review. SIP on my softphone registered first try. The PBX wizard made IVR and a ring group easy. Verification lag was a few hours, but pricing and call quality justified the wait.

Cheap calls, strict checks

Look, if you want instant activation with zero questions, this probably isn't it. They actually check things, which, yea, slowed me a bit. But once live, the price to features ratio slapped. Calls were clean, routing behaved, and my wallet stopped pouting.

Porting help was excellent

Support replied same day with exact forms needed, explained fees and timelines, and the port completed on schedule. Clear, patient, and professional.

Does the job without drama

I expected a VoIP gremlin. Instead, registration, outbound trunk, inbound DID, all behaved. UI is a tad 2013, but stability beats pretty any day.

Phones in the cloud, wow

Thought VoIP setups meant weekend pain. Surprise: numbers, IVR, forwarding... all in one dashboard without summoning a telecom wizard. A few acronyms to decode, sure, but it works and my boss thinks I'm a genius.

Solid call quality, secure

Call quality on European routes stayed crisp, and the web PBX felt secure with IP restrictions. I left testing feeling confident deploying to our small team.

Swift ticket response

Ticket answered within an hour, with screenshots showing where I misconfigured SIP auth. Clear, polite, and the calls registered right after.

We were worried about call quality on slow connections

We were worried about call quality on slow connections, but Zadarma turned out to be quite dependeble. Even if some team members use weak Wi-Fi spots, the calls stay clear and steady.

Frequent client calls were often disrupted by bad call quality

Frequent client calls were often disrupted by bad call quality. Zadarma’s SIP trunking provided consistently crisp calls, improving relationships and keeping communication seamless.

I've been using the free version of the CRM

I've been using the free version of the CRM for a couple of months now. Today, I tried to log in but was locked out. The support team told me that "You haven't paid for the PBX." There’s nothing in their terms of service that mentions I need to pay for PBX to use the free version of their CRM.

We do a lot of calls overseas, and Zadarma

We do a lot of calls overseas, and Zadarma has really helped us save quite a bit. The prices are much better than what we used to pay with our old provider, and the sound quality is still really good. I can’t tell the difference between calling someone nearby or far away. It's made keeping in contact with our clients around the world a lot simpler and more budget-friendly.

Having worked closely with our development team

Having worked closely with our development team, I find that Zadarma’s API stands out among those I’ve used. The documentation is easy to understand, and connecting it with our current systems was quite simple. We've managed to tailor our call handling to better meet our needs. The API helps us automate many repetitive tasks, giving our team more time to concentrate on crucial matters. It’s been a significant time-saver.

Using zadarma means one less ting

Using zadarma means one less ting to worry about in our daily operations. their tools are user-friendly and just work—exactly what we need in a busy work environment.

Lookin at my call details

Lookin at my call details with Zadarma gives me grate tips on how to talk better with my customers. Their service is like a secret guide to makin my business run smoother.

This customer service experience was really disappointing.

This customer service experience was really disappointing. I inquired about their WhatsApp Business support, and the response was unhelpful, just saying, "Ask them I don't know." Even after I pointed out a resource on their own site that could help clarify, the response was indifferent, just asking if there was anything else they could do. It's frustrating when customer service doesn't even introduce themselves or ask how they can assist. It reflects poorly on the company's professionalism. This experience with Yan alone has pushed me to look for alternatives. No matter how much a company spends on advertising, one unhelpful interaction like this can make them seem inexperienced and untrustworthy. It's clear that if I encounter any issues in the future, their customer service won't have the ability or willingness to assist.

Zadarma's call forwarding feature

Zadarma's call forwarding feature has really changed how I handle business calls. Now, my phone system feels like a mobile command center. It's such a relief to know that I won't miss any important calls anymore.

Avoid this company at all costs.

Avoid this company at all costs. Dealing with their customer support is a nightmare. They demand a barrage of documents only to reject them without explanation. They nonchalantly disconnect existing numbers and promise refunds without any justification. In fact, the only useful advice from their support was to seek services elsewhere. Save yourself the hassle and look for a more reliable company.

This service is unreliable and lacks

This service is unreliable and lacks accountability. Despite being assured of completed verification after payment, I'm now facing the need for re-verification, and the system is dysfunctional. Customer support seems more interested in brushing off concerns than providing effective solutions. If you're up for wasting time, money, and dealing with unnecessary headaches, this platform is for you.

The real-time call statistics have significantly enhanced our ability

The real-time call statistics on their dashboard have significantly enhanced our ability to make informed, data-driven decisions, contributing to improved efficiency and performance in our business operations.