Airbnb

It's just not sustainable

After hosting with Airbnb for years, I finally decided to leave. They have become increasingly frustrating to work with. The staff is poorly trained and seem to follow a script with no real understanding or empathy for hosts. They make decisions without any evidence and expect hosts to agree to things that aren't true. As a female host, I felt particularly vulnerable. On top of that, they constantly drive down prices, attracting guests who want top-notch service for rock-bottom prices. It's just not sustainable. Airbnb needs to seriously reconsider how they treat their hosts if they want to keep them.

I had a frustrating experience

I had a frustrating experience with customer service. The agents I talked to didn't have a clue about the host listing setup. They just couldn’t grasp how the site works. Neither of them could change the night availability or explain the new customer discount, which really cuts into your earnings. Felt like they were paid to keep me on the phone forever, constantly repeating "I understand your frustration." Honestly, I don't think they even knew what that meant. Plus, their English wasn’t great, which made communication even harder. It was a huge waste of time and left me feeling really annoyed. Definitely expected better support.

I had a terrible experience

I recently had a terrible experience with this company's customer service. I was having a problem with my reservation and the agents I spoke to, who were based in India and Manila, were absolutely no help. They lacked any empathy and seemed completely incompetent. They didn't have the authority to fix my booking issues or resolve the ongoing problems I was facing. It was incredibly frustrating dealing with them. I would strongly advise avoiding this company if you want any kind of decent customer service.

It felt super unfair and just wrong

So, my friends and I had this awful experience with Airbnb recently. We had booked an apartment, but the owner canceled on us at the last minute, like late at night. We were stranded with no place to go, so we called Airbnb for help. Their response? They told us to find a hotel instead. But here's the kicker – we needed three rooms, which cost way more than the apartment we originally booked. Airbnb said they’d penalize the apartment owner $50, but they didn’t offer us any of that money to cover our unexpected expenses. It felt super unfair and just wrong. After this mess, we decided to stop using Airbnb. There are other options out there, thankfully.

Had a really bad experience

Had a really bad experience with Airbnb recently. Booked two places that seemed available, then got a message saying they were actually not. This feels like a scam. Hosts like Rachael from St David's Pembrokeshire and Michelle from Cardigan are listing properties that aren’t even available. Airbnb isn't doing much about it either. They took my money and then the hosts asked me to cancel the booking myself. That way, I wouldn’t get a refund, and the hosts keep the money. This seems so shady and dishonest. Airbnb needs to step up and fix this. Wouldn't recommend booking with these hosts or even using Airbnb at this point.

Never using them again. Avoid at all costs!

Oh, let me tell you about my recent Airbnb nightmare. My host canceled on me just four days before my trip without any explanation. I get it, maybe there was an emergency, but the customer service after that was a disaster. They gave me a measly $69 to rebook, which is just 5% off. Seriously? I had to scramble to find a new place before my international flight, and they assured me it was in the same area, but it wasn’t. When I landed and realized the location was wrong, I tried to cancel within the 24-hour window California allows, but they said it was 27 hours, so no refund for me. The new host wouldn’t refund unless someone else booked, which was unlikely. So, now I'm out of money and patience. Airbnb's service was beyond awful. Never using them again. Avoid at all costs!

From a landlord's perspective

From a landlord's perspective, I've had a mixed experience with Airbnb. When it works, it's wonderful; the review system usually keeps everyone reasonable. But when things go wrong, it can be a nightmare. I had a guest who wanted to stay for several months and complained about the WiFi and other minor issues. Despite this, she booked another long stay. Fast forward a few weeks, and she’s now basically squatting in my property. Airbnb has been zero help – they spent days trying to contact her, but she just ignored them. They said I can't make her leave, even with safety concerns like an overdue chimney sweep for the wood-burning stove. She’s even keeping a key in the door to prevent access. So now, I'm heading to court. Airbnb's customer service is friendly but utterly useless when real problems arise.

Stay safe!

I got a call from these scammers asking for payment via Asda gift vouchers. It felt off, but I almost went for it. Thankfully, my bank had my back and reimbursed me. It's so frustrating dealing with these dirty scammers. I really hope they get caught, but who knows if that'll ever happen. Just be careful out there and always double-check things like this. It's crazy how they try to take advantage of people. Stay safe!

I had quite a time

I had quite a time in Mexico recently. My service dog wasn’t allowed by the host, and I was really stuck. But then Airbnb stepped in and totally had my back. They communicated with the host and sorted everything out. Honestly, it made such a difference. I felt really supported and less stressed. Huge thanks to Airbnb for being so helpful and understanding!

I booked a luxury trailer

I booked a luxury trailer for a weekend getaway and spent £405. Everything seemed fine until five minutes after booking, I got a message saying the site was sold out. Confusingly, it was still listed as available. Contacted Airbnb for a refund and was told it would take 10-15 working days. Now my weekend plans are ruined, and I'm out of pocket for who knows how long. Really frustrating and disappointing experience. This kind of misleading advertising and slow refund process is unacceptable. I feel like my time and money were wasted. Wouldn't recommend using this service if you want a reliable booking experience.

I had a terrible experience

I recently had a terrible experience with Airbnb. We informed a guest that she couldn't extend her stay because the house was being sold. She then told Airbnb that we canceled the booking, which wasn't true. When Airbnb asked why, we said it was a personal matter. They kept pushing, so we finally said the owner had passed away from cancer. Instead of showing any sympathy, they responded with complete indifference. It's shocking how little they care about such serious matters. They need to rethink their customer service. The ambassador's name was Princess, and her attitude was just awful. I seriously think she should be fired for her disrespectful behavior.

I thought I was being

I thought I was being smart by asking customer service to help me get an invoice with my company details. They seemed helpful at first, but then it all went downhill. They convinced me to book with some shady recommendations, and of course, after I booked, no company details on the invoice. It's frustrating and feels like a scam. Never thought I'd fall for it again, but here I am, out of money and patience. This is honestly the worst service I've dealt with. I'm done with them for good.

So, I've been using Airbnb

So, I've been using Airbnb for over 5 years without any problems. But my last trip to Rome was a nightmare. The apartment I stayed in had a faulty shower that caused flooding. It was impossible to stay there, so I reached out to Airbnb for help. They refused to do anything because the host wouldn't compensate. To make things worse, a few weeks later, the host tried to charge me $300 for a "dryer repair," claiming I misused it. But it was a washer-dryer combo! Airbnb backed the host and threatened to charge my credit card without my permission. It's shocking how they treat loyal customers. Be careful and think twice before booking through them.

Seriously, Airbnb's got your back

Man, I ditched the other booking site ages ago because their customer support is a joke. Airbnb, though? They've always been solid for us. But I slipped up and used that other site again recently, and guess what? Instantly ran into a problem. How do they mess up so bad? We had a host in NYC who accidentally left us without a place to stay. No big deal, mistakes happen. But Airbnb came through big time. They refunded our money and even gave us a $200 credit since we were stuck in the city. Seriously, Airbnb's got your back.

Just had the worst time

Just had the worst time with Airbnb. Booked a place, but then they cancelled it, claiming my account had "suspicious activities" because I split the payment between a gift card and my credit card. Now they won’t give me my money back after canceling the reservation. And to make things worse, the team that suspended my account can’t be reached by phone, only through email. This whole situation is beyond frustrating and it’s driving me crazy. It feels like they don’t care about their customers at all. I'm so annoyed and will never use Airbnb again. Avoid them if you can!

Our vacation plans hit a

Our vacation plans hit a major snag when our reservation got canceled while we were already on our way. No explanation from the booking site, just a sudden cancellation. When I contacted customer service, they assured me they'd help cover the additional cost of a new place. So, I booked a pricier spot since it was last minute. Later, when I followed up, they completely backtracked. The rep claimed there was nothing they could do, even though their previous email mentioned "Air cover." She wouldn't even read the email properly! In the end, all they offered was a $150 coupon, which didn’t even cover a fraction of the $500 extra we had to pay. I emailed a complaint, but never heard back. Super frustrating experience!

I booked a place on

I booked a place on Airbnb, but they canceled my reservation last minute with an automated message saying I didn't finish verifying my ID, which wasn't true. When I reached out to Airbnb, they blamed it on a computer error. After pushing the issue, they admitted there were safety problems with the host. They suggested three other properties, but they were in bad locations and way more expensive. I tried to get a better solution, but they only offered a measly $20 discount on a $584/night place. I ended up canceling my trip and missing my volunteer role. It was a really frustrating experience. Be careful when booking with Airbnb!

Using Airbnb has always been

Using Airbnb has always been a breeze for me. You book, pay, show up, and enjoy your stay. It's really that simple. What I don't get is all these people blaming Airbnb for stuff that's clearly the host's fault. Airbnb is just the middleman, connecting guests with hosts. They can't control what each host does or doesn't do. It's absurd to think otherwise. And honestly, if you opt for the absolute cheapest place, don't be surprised if it’s not up to your standards. You get what you pay for. It's been a reliable platform for me, and I think it deserves more credit.

I had the most frustrating

I had the most frustrating experience with Airbnb recently. I booked a room, saw a better one, canceled the first and rebooked the second right away. Turns out neither was available, and the host offered a third, inferior room. Airbnb wouldn't refund my money to my bank, only as credit on their platform. They even said they can't transfer the funds back to my bank, which is hard to believe. For three days, I tried to resolve this with Airbnb, but they kept closing our chats and insisting on phone calls. They even closed my account when I mentioned involving PayPal. Thankfully, PayPal came through after a month and refunded me. Airbnb’s tactics felt borderline illegal, and it was a nightmare dealing with them. Avoid if you can!

We had the worst experience

We had the worst experience with Airbnb in Malaga, Spain last December. The host falsely blamed my 14-year-old for breaking the shower drain, which supposedly caused a leak in the downstairs apartment. But the neighbors told us it was a long-standing issue that had never been fixed! Even with proof, Airbnb took the host’s side and tried to charge us €863 for damages. We ended up booking a last-minute hotel that cost €896 because the apartment was unlivable. Being stranded in a foreign country on Christmas Eve with an angry neighbor and a dishonest host was incredibly stressful. Be cautious when booking with Airbnb—they might not have your back if things go wrong. Unethical and irresponsible.

So frustrating!

Don't trust Airbnb! I stayed at the "Jungle House" in Columbus, Ohio, and it was a nightmare. We got hit with a $500 cleaning fee because we had our small, old dog with us, even though the place is supposed to be dog-friendly. The owner claimed Airbnb was charging us, but neither explained why. Our dog didn’t make a mess and we followed all the exit instructions. The backyard was unusable due to all the dog poop left by previous guests. The owner even gave us a 5-star review and offered a discount for next time. Feels like someone is just trying to make extra money. So frustrating!

I tried ordering from this

I tried ordering from this site, and it was a total disaster. They show everything as available, but once you pay, it's a different story. My money was taken, and then I had to wait for up to 15 days to get it back. Customer service was awful, too. The rep I talked to could barely answer my questions, and I struggled to understand her because of her heavy accent. It was just a frustrating experience all around. This place really needs to get shut down or at least fix their issues. Not worth the hassle at all.

Studying in Europe has been

Studying in Europe has been amazing, and I want to make the most of my weekends by traveling around. But booking with Airbnb has been a nightmare. I've tried three times now, with both large and small groups, and every time I get told I'm a "party risk" and can't book. I don't even have any history with them, so it's super frustrating. I've switched to VRBO and had no problems at all. They let me book without any hassle, and I've got a 5-star rating as a guest. If you're studying abroad and want to avoid the headache, skip Airbnb and go with VRBO. It's way easier and stress-free.

I’ve been running my holiday

I’ve been running my holiday villas in Greece for 20 years. It’s a slice of paradise with stunning sea and mountain views, nestled in peaceful olive groves. I take pride in offering top-notch service, legal and tax-paying, fully registered with tourist authorities. But man, dealing with AirBnB has been a nightmare. They're rated just 1.3 stars on Trustpilot, which is quite telling. Reading through those reviews, I felt a mix of disappointment and frustration. The platform seems to serve its own interests, neglecting both hosts and guests. The business is tough; it requires skill, knowledge, and a lot of investment, things AirBnB seems to overlook. They’re a giant like Uber or Amazon, but that doesn’t mean they understand the essence of hospitality. Too much reliance on AI, automated responses, and hardly any personal touch. They push for reviews but ignore constructive feedback about their own services. It’s been a bumpy ride with them, and quite frankly, disappointing.

I've had enough with Airbnb.

I've had enough with Airbnb. They’re refusing to delete my account and remove my data unless I give them even more personal information. Isn’t that against the law or something? I thought they had to comply if we asked them to delete our data. Decided to leave after trying to book a UK cottage and they wanted so much personal info, way more than any other UK site I’ve used. It's just too much now. Feels like they’re getting out of control with the data they demand. As a UK citizen and resident, I find this really frustrating and invasive. Definitely not using them again.

Staying at an Airbnb turned

Staying at an Airbnb turned into a disaster for me. During my visit, a huge tree branch fell on my car because the host hadn’t maintained the property well. This wasn’t just inconvenient—it was downright dangerous. The branch fell in an area where kids were often around, and it could’ve hurt someone badly. I immediately told the host and Airbnb, even sent photos of other dangerous branches. The host ignored it and took no action to make things safer. Trying to get help from Airbnb was a nightmare. My claim bounced around between different teams, with over 100 messages and phone calls. They promised reimbursement, but my claim vanished from their system, and months later, no resolution. Airbnb’s lack of responsibility and poor customer service really shocked me. They failed to address a safety issue and didn’t keep their word. I’d advise others to be cautious—Airbnb might not handle serious problems well.

Stayed at a property recently,

Stayed at a property recently, and it was a bit of a letdown. The host claimed it was a non-smoking place, but the whole house reeked of stale cigarette smoke. The smell was everywhere – like it was soaked into the walls and furniture. Turns out, the host actually smokes in a part of the house but still advertises it as non-smoking. They even said they couldn’t smell it. I couldn’t stay there, so I left the next day. Thankfully, Airbnb was really supportive and helped me find a solution quickly. I use Airbnb often, and it’s good to know they’ve got my back in situations like this.

I've been a loyal Airbnb

I've been a loyal Airbnb user for a decade now, both as a host and a guest. While hosting was smooth, my experiences as a guest have been quite the opposite. I've stayed in places with leaking windows, water pooling on the floor, and even a shower with a hole in it. There was one time where the property got taken down but my reservation still showed active just days before my trip. When I reached out, Airbnb was slow but somewhat helpful. The latest incident was during Christmas – the property was freezing, had almost no essentials, and there was mould in the bathroom and bedroom. When I reported it, the host left a nasty review saying the mould was fine, and Airbnb refused to take it down. They also botched my refund and haven't fixed it yet. At this point, I'm done with Airbnb.

I've been booking my travel

I've been booking my travel stays through Airbnb for quite a while. The concept is great, but sometimes it feels like a gamble. You really have to read the reviews carefully because there's no real moderation. One time, I landed in an amazing place with the friendliest hosts. Another time, I got scammed, and it was a nightmare trying to get support. Airbnb really needs to step up their game with some sort of verification process, maybe ask hosts for video proof of their listings. It would make a huge difference and give travelers more peace of mind.

I rented an apartment in Sydney

I rented an apartment in Sydney, and it was a nightmare. The place was infested with mold dripping from the ceiling and cockroaches everywhere – in the hallways, bedrooms, you name it. We had to leave and book a hotel instead. Now, we're out $1700 for a week-long stay, and Airbnb refuses to refund us a single cent. The customer service is a mess – you're bounced around talking to reps in India and the Philippines, and it's impossible to get anything resolved. We’re in America and couldn't understand them at all. It's so unprofessional and apparently, they're not even regulated. This was our first and definitely last time using Airbnb.