Airbnb

I've been hosting on Airbnb

I've been hosting on Airbnb for years, always as a Superhost, but things have taken a turn for the worse since they went public. The customer service is just awful now. It's like pulling teeth to get any help. I used to have a dedicated line for support, but even that doesn't seem to matter anymore. Today was the final straw. The rep wouldn't let me talk to a manager, and I've had enough. Hosting on Airbnb just isn't worth the hassle anymore. The money I make can't justify the stress and frustration. Time to find another platform where I won't have to fight for decent support every single time.

We were flying to Cancún,

We were flying to Cancún, super excited for our beachfront penthouse, only to find out that Cesar, the host, canceled our reservation last minute. We were completely stranded and had to scramble for a place to stay. This isn't the first time Cesar has done this either—he's left other couples high and dry without even a heads-up. His place might look nice in the pictures, but trust me, it’s not worth the risk. On the flip side, Airbnb customer service was a lifesaver. April from Airbnb went above and beyond, helping us find alternatives and securing a credit voucher. She really turned a bad situation around. Props to April, but steer clear of Cesar’s listings. You don't want to end up in the same mess.

I've been renting my place

I've been renting my place short-term, and AirBnB used to bring in 70% of my bookings. But since late 2024, the bookings just stopped. Now it's almost summer, usually my busiest time, but I'm only 30% booked, and all those are from VRBO and Booking.com. My listing is fine—high reviews, free cancellation, competitive prices. Yet, it’s not showing up on AirBnB searches, and they’re not helping me figure out why. It seems like some algorithm issue, but it might force me to sell at a huge loss. I’ve tried getting in touch with a manager, but no luck. AirBnB charges high fees, offers no host protection, and still expects loyalty. I'm using other sites but they don't bring the same traffic. Potential guests, please consider VRBO, Booking.com, or Google. Let’s not support this monopoly.

I would give Airbnb

Honestly, I would give Airbnb zero stars if I could. I booked through them, thinking they would have my back, but boy was I wrong. They don't take any responsibility for false advertising, and good luck trying to get a refund. Their customer service is just a maze of conflicting messages designed to make you give up. You're better off using booking.com or Agoda.com – they actually provide professional service. Airbnb is just all about the money. If you want them to listen, take it up with your credit card company or small claims court. Maybe then they'll start to care about their customers.

I booked a place through

I booked a place through Airbnb, only to find out the letting company, Novasol, tried to charge me extra cleaning fees. After paying on Airbnb, they redirected me to their own site demanding a bank transfer for the additional amount before my stay. Pretty sure this isn’t allowed by Airbnb's rules, but when I contacted Airbnb, they refused to refund me completely because of the host’s tricky cancellation policy. Felt really cheated by both the host and Airbnb. They should do better at protecting their customers from such dodgy practices. Not planning to use Novasol or Airbnb again after this experience.

Terrible experience

I had a terrible experience with Airbnb. The reviews for apartments are all jumbled up, making it impossible to tell if the review is for the right place or not. I stayed in an apartment that was nothing like the pictures or description. When I tried to get a refund, it’s been over two weeks, and they keep giving me excuses and lies. It’s frustrating and feels like they are just ignoring me. Based on this experience, I’m never using Airbnb again. I would suggest others to stay away from them too. It feels like dealing with a bunch of scammers.

We were on vacation for

We were on vacation for our anniversary and the house we rented had a roof leak. The mattress got soaked, plus both beds had bugs! We tried sleeping on the couch using a bath towel since we didn’t trust the linens. Contacted the host, then ABB at 11 pm, they said they'd respond in an hour. At midnight, I messaged ABB saying we’d start driving across the island to find a better place, hoping for a response. No word from them. Called ABB at 1:30 am, they said they’d escalate it. Meanwhile, locals knocked on our window while we navigated crazy potholed roads. No response from ABB until the next morning. Ended up sleeping in our car. Found a new spot for the last night. We've been 5-star hosts for ABB for 3 years, shocked they'd leave us stranded! How are they still operating?

I tried using this app

I tried using this app to find a place to stay, but it was a nightmare. Every search I did just threw up student properties, even though I’m not a student. The student halls are empty at certain times of the year, but they’re still flooding my search results. It was so confusing to figure out which listings were student-only and which weren’t, because the descriptions didn’t match the search filters. I ended up booking a hotel instead, because it was just too frustrating. This app is clearly not made for professionals or anyone who’s working. It’s a mess and really disappointing.

We booked a place through

We booked a place through Airbnb, but suddenly our reservation got canceled without any explanation. Now, we're stuck waiting 72 hours for a refund of $5,000. If we don't get it, we're calling our lawyer. We talked to a customer service agent who was nice, but her accent made it really hard to understand her. This was our first time using Airbnb and honestly, it will be our last. It was a frustrating and confusing experience. Definitely not recommending it to anyone.

I tried reaching out to

I tried reaching out to customer service, but it was a nightmare. Days went by with useless replies that didn’t solve anything. I sent a complaint email, but it seems like no one cares enough to respond properly. Finally got through on the phone after being cut off once, and surprise, their customer service isn't even based in Ireland. My home is still listed under the previous owner, and I've owned it for five years! How is it this hard to fix something so simple? The whole experience was beyond frustrating.

We drove 3 hours excited

We drove 3 hours excited for our vacation, but it was a letdown. The shower was a mess; the head was dirty, and the electric switch was wired all wrong. You had to mess with it to get hot water and then turn it to cold to shut it off. The TV and remote were useless too, and with three kids, it was a nightmare. The host came to clean the shower but couldn’t fix the TV until the last day, which was pointless. They claimed everything was fixed, but I had proof it wasn’t. They seemed to side with the host, ignoring the evidence I provided. Units weren’t fixed to the walls and one fell, cutting my daughter's eye. The shower curtain was dangerous too. If something goes wrong, don't expect help. Never using this place again!

As a loyal SuperHost with

As a loyal SuperHost with high ratings, I always thought Airbnb had our backs, but my recent experience was a real eye-opener. I got a 1-star review from a guest who was sweet and polite until I asked for reimbursement for damages, just like Airbnb advises. Suddenly, their tone flipped—they accused me of racism and even hinted at stealing from my place. Despite showing clear evidence that this review was pure retaliation, Airbnb wouldn’t remove it, breaking their own rules. Customer support was terrible; they called me briefly and then ignored my follow-up calls. Responses were copy-pasted and didn’t address my concerns, and my case was closed multiple times without any real investigation. This unfair review has wrecked my SuperHost status. Airbnb needs to protect hosts who play by the rules, not punish them. Hosts, be warned: Airbnb won't have your back if guests lie. They must start enforcing policies fairly and support dedicated hosts.

Ugh, what a nightmare.

Ugh, what a nightmare. Been using Airbnb for 8 years, no issues, but this time they really messed up. Had a booking that got held up because they wanted to "verify my ID" again. My ID's been verified forever! Spent 4 hours arguing with their staff who were no help at all. Just booked a week-long stay for over $10K a few days ago without any trouble, so clearly my ID is fine. Can't believe how rude and clueless the customer service was. Totally ruined my plans and wasted my time. So disappointing and frustrating!

frustrating time

As a host, I've been having a frustrating time with Airbnb's system. Settings keep changing on their own, and when I reached out to customer service, they insisted nothing was wrong. It felt like I was being gaslit. I blocked off several days last week, and the system reopened them twice! It even changed my cancellation policy without my consent. I had to take screenshots of my blocked days to keep track. We'll see if it changes again. This is really affecting my ability to manage my listings efficiently. Something needs to be done to fix these glitches.

Spent the whole day trying

Spent the whole day trying to sort out my Airbnb reservation. Couldn't find it and then the site kept saying my account wasn't verified or my phone number was linked to another account. Called customer service, but the rep barely spoke English. After 35 minutes of getting nowhere, I asked for a supervisor. She said they can't transfer me because I'm not verified! I explained that's the reason I'm calling, but we weren't understanding each other. Frustrating experience, to say the least. Decided to give up on Airbnb. There are other rental options out there that might be more helpful.

Booking with Airbnb has been

Booking with Airbnb has been a nightmare for me. After avoiding the platform for two years, I decided to give it another shot and booked an airstream camper in Austin. Turns out it was 25 miles away from Austin, not in the city itself. The place was nothing like the photos, with open doors, a foul odor, and unmade foam stacks instead of beds. Airbnb did refund me and gave a $50 coupon, so I tried again the next night. This time, the host bombarded me with a questionnaire about parties and my purpose in Austin. They demanded a $300 deposit or $35 waiver fee, which wasn’t mentioned when I booked. They even redirected me to another site to collect money and asked for my ID, despite Airbnb already verifying it. After hours of waiting and calls, Airbnb said it’s now their policy to let hosts collect extra money off-platform. It felt like a scam. I canceled and lost my money but kept my info safe. Airbnb just isn’t reliable anymore.

Never had issues with them

I’ve had a rough time with Airbnb lately. Over the past two months, I booked six times, and three of those were complete disasters. The worst was on New Year’s Eve in Paris. I got to my Airbnb, tried reaching the host, and nothing. I was stuck outside in freezing weather for hours. With it being NYE, hotels were either full or super expensive. Finally found a room after 1 AM, costing me €300 more than my original booking. The host got back to me the next day saying she had moved. Seriously? Another time, the host didn’t respond at check-in. Later found out they were sick and slept through it. The third was a hotel booked through Airbnb that was closed for renovations. I had booked and paid a month earlier! Airbnb refunded me, but that didn’t cover the extra costs. I’m done with Airbnb. My advice? Try Booking.com or something else.

I’ve been using this service

I’ve been using this service for a while without any issues, but recently tried booking and hit a wall with their new verification process. It’s just too hard to navigate. Spent more than 30 minutes trying to figure it out, just going in circles. Frustrating! And then they ask for sensitive info like my passport. Not comfortable with that at all, especially since it’s an American company. Don’t trust that my privacy and data will be safe. They really need to sort this out or they’ll lose customers.

I’ve been using Airbnb for

I’ve been using Airbnb for years without a hitch, but today was a real letdown. This host made up damages that never happened, and Airbnb took their side! Can you believe it? It’s like they don’t even care about loyal customers. I’m just so disappointed. I always trusted Airbnb but now I’m done. I’ll be telling everyone to steer clear of them from now on. It’s a shame because I used to love it, but not anymore.

I had quite a rough

I had quite a rough time with Airbnb. They seem to always side with the hosts, no matter what. Their customer service takes forever to respond and when they do, it's just a generic apology. If you ever have issues with unfair charges or refunds, go straight to your credit card company. Airbnb did nothing when a host tried to blackmail me into leaving a 5-star review to get my money back. The property was in a really unsafe area, even though it was advertised as safe. Airbnb said they didn’t have any policy to deal with this. Renting from them feels like a gamble.

Beware, folks!

I've used Airbnb for almost a decade without any issues, but recently things took a turn for the worse. Booked a place that turned out to be a disaster, and the host was cool about refunding me fully. But Airbnb? Not so much. They kept their fees, even though the booking was canceled. Felt like they just snatched $400 from me. It's really disappointing to see this side of them after all these years. Now I'm skeptical about using them again. Trust got shattered big time. Beware, folks!

I had the craziest experience

I had the craziest experience with customer service recently. I left a negative review for a host because they totally misrepresented their property. In retaliation, the host accused us of stealing cushions and leaving the place a mess, which we absolutely did not do. To make matters worse, Airbnb refused to remove the false review. They didn't even bother investigating the situation, just kept saying the host followed their review policies, so everything is fine. I can't believe a company can just ignore such blatant issues. It's like they don't even care about their customers. So frustrating!

We had an awful experience

We had an awful experience with Airbnb. Some guests damaged our property, and despite being superhosts, Airbnb wouldn't cover the £500 it cost to fix. Imagine a company worth $83 billion not willing to help out with such a small amount. We spent over three months and sent 35 emails, but it was all for nothing. Their support was useless, and we were left to deal with the mess ourselves. It's shocking how they treat loyal hosts. We will never use their platform again. Such terrible behavior from a company that big.

I gave Airbnb several chances

I gave Airbnb several chances but kept getting burned. One place had an AC that was completely busted, another had a "kitchen" with no stove, and the beds and sofas were falling apart. Felt like a scam every time. Tried to get refunds, but Airbnb always sided with the hosts, even when they were clearly lying about the amenities. It’s frustrating and disappointing. I'm done with them for good.

No thanks!

So, we booked a stay for February 16-25, 2025, and everything seemed fine until we got a text just 24 hours before our arrival saying our reservation was canceled. The host, Joy, then blocked us from leaving any feedback. Airbnb was useless in resolving the issue. Turns out, Joy double-books her timeshare and gives it to the highest bidder. We spoke to the property and found out her cancellation excuse was a total lie. We had a large room for seven people, and they only offered us a credit to rebook at double the cost because it was peak season. No thanks! Avoid "Super Host Joy" if you don't want your trip ruined and your feedback silenced.

The most frustrating experience ever

I had the most frustrating experience with Airbnb recently. Living next to an Airbnb rental, I endured noisy guests having parties twice in just a few weeks. Trying to get help from Airbnb was a nightmare. Their support team barely speaks English, making it impossible to communicate effectively. I had to reach out to the host myself to deal with the obnoxious guests. The noise was unbearable, with screaming, shouting, swearing, and blaring music from 1:30 AM till noon! Airbnb's customer service was no help at all, sending nonsensical messages. If you’re in a similar situation, skip Airbnb support and contact the host directly. Airbnb, you seriously need to improve!

I had the worst experience

I had the worst experience hosting through Airbnb. My guest was a nightmare, complaining about everything from the start. Despite reaching out to Airbnb for help, they offered no real support. They assured me they were there for me, but they weren't. This ordeal cost me £1,800 because Airbnb still paid the guest, even though they didn't provide enough evidence. The guest overstayed by over a week, left the house filthy with dog urine and hair, and even stole the microwave. Three weeks later, Airbnb closed my case without any proper discussion. Save yourself the hassle and avoid using them. It's just not worth it.

Booked a 2-bed flat in

Booked a 2-bed flat in Knightsbridge for my 35th birthday. My sister found it through Carl’s Place. The stay was alright, spent most of our time out at a West End show. But a week later, we got hit with a £2,000 damage charge for a broken fridge. Thing is, we never even used the fridge, only the shower in the morning. Ate out every meal. Left the place spotless and checked out early. The owner claimed the fridge wasn't staying cold, but we didn’t touch it. Tried contacting them, no response. Can't leave a review on Airbnb either, and Airbnb hasn’t helped. What should’ve been a special weekend turned into a nightmare. Avoid this property if you don’t want to risk the same hassle.

Using this platform has been

Using this platform has been a bit of a headache for me. I was excited to give it a try, but it seems like they’re more interested in making money off hosts rather than supporting us. I blocked off a date on my calendar, but then got a booking for that same date. When I canceled it just minutes later, they still wanted to charge me, even though the booking was more than a month away. Plus, I'm selling my property and thought it would be considerate to give my guests a heads-up, so they have time to find another place. But no, the platform won't let me cancel the reservations ahead of time for their benefit. Instead, they want me to wait until the sale is final, giving guests less notice. It’s pretty frustrating.

I've been a loyal Airbnb

I've been a loyal Airbnb user for over a decade, but I'm seriously considering saying goodbye for good. It's become clear that Airbnb always takes the host's side. They ask for evidence and then find every excuse not to help guests. One time, the place had broken amenities, but I reported it after 72 hours and got nothing. Another host promised a full refund past the cancellation policy but then backed out, and Airbnb did zilch. Their support seems to be based in the Philippines, and the agents are so robotic and unhelpful. It's frustrating and disappointing. I honestly hope a new company comes in and does a better job. Airbnb needs to step up or step out.