Airbnb

I booked a long-term stay

I booked a long-term stay on Airbnb and it turned into a nightmare. The host lied about the property and didn't care about safety at all. I felt unsafe the whole time. When I reached out to Airbnb, their support was a joke. I had to explain my situation to over 20 different agents and nothing got resolved. They even called me in the middle of the night, just adding to my stress. I eventually had to leave because I didn't feel safe, but Airbnb wouldn't give me a refund, saying it's up to the host. I thought Airbnb was reliable, but this experience left me feeling abandoned, stressed, and ripped off. Be careful if you're thinking of booking with them.

We were all set for

We were all set for our family trip to London, bags packed and excitement through the roof. Then, just 23 minutes before check-in, BAM! Our Airbnb got canceled. No warning, no explanation. Just like that, we were stranded in a big city with no place to stay. It was a nightmare trying to find last-minute accommodations. I felt so let down and stressed out. If you value your peace of mind, stick with hotels. This experience showed us how unreliable Airbnb can be. We won't be using it again anytime soon.

Stayed at this Airbnb, and

Stayed at this Airbnb, and it was a total nightmare. The host kept messaging me, trying to get me to go out with him, like romantically. I was super uncomfortable and asked Airbnb support multiple times to make him stop. Instead, they contacted him directly, and now he's messaging me even more about it! It's just making an already creepy situation way worse. I felt so unsafe and trapped since I had nowhere else to stay. Seriously, if you need help, do not count on Airbnb support—they only made things worse for me. This was such a ridiculous and scary experience. Avoid at all costs.

Booked a three-night stay in

Booked a three-night stay in Melbourne through Airbnb, thought it was a bargain. But when I arrived, it was a nightmare. The sheets were stained, dust everywhere, mold in the shower, and hair in the bed—clearly not cleaned. I left within two hours and contacted Airbnb for a refund. It took hours of complaining to even get them to agree. Now, they say I'll have to wait 15 days for the money to show up in my bank. It doesn't take 15 days for them to take my money, so why this long for a refund? Airbnb needs to step up and take care of their customers. Won't be using them again. Disgusting. Avoid at all costs.

I had a terrible experience

I had a terrible experience with Airbnb. The fees are way too high for both hosts and guests. And their customer service? It’s like they don’t even exist. I’ve been trying to get compensation for some missing items and a deep clean since September. Some guests left my place in a disgusting state, with condoms and half-eaten meals everywhere. Airbnb just keeps dodging my claim with more questions and conditions, and now they’ve closed it altogether. I'm so frustrated. I’m done with Airbnb, there are other platforms out there that actually care about their users.

We stayed at a house

We stayed at a house in Mauritius hosted by Amelie and it was a total disaster. The place was filthy – dirty pool, broken dishwasher, the whole house smelled, and even the toaster didn’t work. It was one thing after another. Then, she tried to charge us £40 for supposedly leaving makeup on a cheap pillowcase and sheet, even though cleaning was supposed to be included. The worst part? The dirty pool gave us folliculitis, and Airbnb allowed her to delete our honest review while she left a negative one on our profile. She even got a friend to leave a fake review! Airbnb didn’t seem to care. This whole experience was a nightmare. Booking.com is definitely the way to go.

Just wanted to share my

Just wanted to share my recent Airbnb experience - not great. So, I booked this nice cabin by a lake in Virginia for a getaway with friends and family. We had an awesome time grilling and using the hot tub. I left a 5-star review for the host and got one in return, saying we left the place in good condition. But then, out of nowhere, the host accused us of trashing the place - vomiting, breaking a mirror, damaging the fridge, clogging the dishwasher, all sorts of things. We didn't do any of that, and he had no proof. I even found old pictures online showing the mirror was already cracked when he bought the place. Provided receipts showing we used disposable dishes, but Airbnb wouldn't accept any of it because I didn’t take pictures. Their customer service has been awful, just stalling and not responding for weeks. Now, they're trying to charge me for damages we didn’t cause. Honestly, after this, I’m done with Airbnb.

Booked an Airbnb in London,

Booked an Airbnb in London, thinking it'd be great. Arrived late, around midnight, in pouring rain. The place was beyond filthy. There were dirty tampons in the bathroom, a cat roaming around, dirty bed, underwear on the floor, chewing gum on the lampshade. Just gross. Front door was even broken. Called Airbnb, and they told me to resolve it with the host. Seriously? I felt unsafe and in danger. After a long argument, they only offered a refund. It was 1 am, and they didn’t help find another place. Had to book an expensive hotel myself. Finally got some money back after two hours, but the whole experience was unacceptable. Airbnb's customer service is terrible. Avoid if you can.

I booked a 6-day stay

I booked a 6-day stay for a family emergency and had been driving for hours when I got a voicemail saying my booking was canceled. When I called back, the host blamed me, claiming they'd sent messages and called multiple times, which they hadn't. I tried rebooking through Airbnb while in the car, but it wouldn't go through because the host hadn't officially canceled. Frustrated, I called customer service, which connected me to a rep in India who was hard to understand. After endless holds and explaining my situation, they said they needed to confirm with the original host. Furious, I lost my cool and now have a warning from Airbnb. Their system and support were a mess.

I had a strange experience

I had a strange experience with Airbnb recently. A guest reported that he lost some jewelry after he checked out from my place. Instead of telling him to go to the local authorities, Airbnb tried to handle it themselves. I mean, come on, we're in the UAE where theft is super rare and local police are usually on top of things. It felt like Airbnb was trying to play detective, which was pretty frustrating. They should just stick to what they know and let the pros handle stuff like this. It's really annoying when you're left to deal with things that could easily be resolved by the local law enforcement.

I rented an Airb&b in

I rented an Airb&b in Glastonbury, and it was a nightmare. The host was actually a tenant without permission to sublet, which I only found out after booking. The place was dirty, and nothing like the photos. When I tried to complain, Airb&b's customer service was useless. They seemed more interested in protecting the host than helping me. Worse, the host left me a bad review for complaining, and Airb&b removed my honest review about the poor conditions. It feels like they prioritize profit over genuine customer experiences. If you're thinking about using Airb&b, be very careful. My experience was awful, and I wouldn't recommend it to anyone.

Being an Airbnb host for

Being an Airbnb host for over a decade, I've seen the good and the bad, but lately, it's been more bad than good. The customer service has gone downhill. They outsource support to folks who barely understand English and stick to scripts. If you challenge them, they just close your case. Once, I tried escalating an issue with a Senior Case Manager named Rhea, but got a scripted response and no real help. They claim you have 24-48 hours to respond, but they close cases before you even wake up. They message you at odd hours since the support is based in Asia. It’s clear they don't care about hosts anymore, just about making money. If you complain, your bookings mysteriously drop. It’s a shame to see such a reputable brand fall apart.

I stayed at an Airbnb

I stayed at an Airbnb that turned into a nightmare. Three times, I had to call the police because some kids broke in, smoked drugs, and got violent. Airbnb's support was a joke. They left me hanging overnight, didn't call back, and kept asking, "What do you want us to do?" It felt like talking to a wall. I had to repeat myself constantly, and they didn't seem to grasp the seriousness of the situation. No help, no resolution. Terrible service all around. Would never go through that again.

I’ve been hosting on Airbnb

I’ve been hosting on Airbnb for over five years and earned the 'Superhost' title. Despite their increasing cut (nearly 20% now), I've stuck with them. But this year, I noticed Airbnb’s policies are more about profit than supporting hosts and guests. In May, my rental’s WiFi went down just before a guest arrived. My provider said it’d take days to fix. I told the guest and they appreciated my honesty, asking for a refund to find a place with WiFi. I agreed, even with my strict cancellation policy. But Airbnb fined me over £180 and stripped my 'Superhost' status, saying it was my fault for not providing listed amenities. This harsh treatment means hosts might hide issues to avoid penalties, ultimately hurting guests. Airbnb’s lack of compassion is disappointing.

Hey Airbnb Team, I gotta

Hey Airbnb Team, I gotta say, being a host on your platform has been pretty rough lately. There’s some stuff that really needs fixing. First off, it feels like my account's always under the microscope. Reservations get cancelled out of nowhere, and I’m left scrambling to explain to my guests. Plus, it seems like my messages with guests are being watched too closely, and it’s making me uncomfortable. My listings have been removed or suspended randomly, usually at night. It’s bad for my business and for my guests. The inconsistency in booking management is another headache. One day, guests can book instantly and check-in smoothly, the next day, I have to handle everything manually. It’s super disruptive, especially when I’m busy. And then there’s the money issue. I’ve paid for guests' reservations myself and still haven’t been reimbursed. This makes me question how fair and transparent Airbnb is. I've always tried to be a great host, but these problems are making it really hard. I’m owed a few thousand dollars, and it's just so frustrating.

I had a really tough

I had a really tough experience recently. My dad passed away, and I needed to cancel my booking. The host was understanding and even tried to help us file a claim. But when I contacted customer support, I spent two hours mostly waiting, only to be told that my trip couldn't be refunded. They just said "sorry" without giving any proper reason. I checked their policy, and there's nothing about what happens if a family member dies. It's like they don't care about real-life situations, only about keeping your money. This company is heartless, and I can't believe how they handle things. I'll never use them again.

I booked an Airbnb for

I booked an Airbnb for my wedding and out of nowhere, they canceled it, claiming I was the one who did it! They were so rude, blaming me directly and using my name in their messages. Then they had the nerve to close the case so I couldn't even reply. Now, I'm left without a place to stay for one of the most important days of my life. They really messed things up for me and didn't even bother to help fix the situation. I feel so frustrated and helpless. This experience has been a total disaster and has added unnecessary stress to what should be a joyful time.

Just got back from a

Just got back from a two-week stay at Casa Jose in Majorda, Goa, and I have to say, it was amazing. This was our second time here, and we loved every moment. The place is in a peaceful spot, close to the beach and not far from the main road where you can hop on a bus to Margao. The hosts are incredibly friendly and really go out of their way to make sure you have a great time. They're always willing to help with anything you need. Honestly, nothing is too much trouble for them. It’s such a lovely place to stay, definitely coming back next year!

I discovered something frustrating

I discovered something frustrating about booking accommodations in Malaysia. I have a work permit, and both Agoda and Booking.com allow me to register as a Malaysian, confirming my status with my passport and documents upon arrival. This means I don't have to pay the tourist tax. However, Airbnb always charges me an extra 10% in tourist taxes, which I’m not supposed to pay. Even Malaysians have to pay it on Airbnb! It’s odd because this extra charge makes Airbnb more expensive for long-term stays compared to Agoda. It feels like Airbnb is pricing themselves out of the market by adding unnecessary fees that their customers shouldn't be paying. Just doesn't make sense to me.

I stayed at an Airbnb

I stayed at an Airbnb recently, and it was a nightmare. The host bombarded me with emails demanding £1,250 for a door lock that was already broken when I arrived. And Airbnb kept sending me messages asking if I wanted to pay the amount, which made no sense since I didn't break it. The host never even asked me if I was responsible, just kept pushing for money. It felt like they were taking advantage of me, and Airbnb did nothing to help. Their platform seems to allow hosts to treat guests unfairly and assume we're at fault. It really ruined my holiday and left a bad taste in my mouth.

I had quite a frustrating

I had quite a frustrating experience with Airbnb recently. I tried booking a place for an upcoming trip, but it was a nightmare. Every time I found a rental that looked good, I'd enter all my info, only to be told the dates weren't available or my phone number couldn’t be verified. This happened 12 times! Even when the site confirmed my phone number was verified, I still couldn’t book anything. It's really disappointing and makes me question the reliability of the site. Honestly, it's been a total headache, and I wouldn't recommend using Airbnb if you want a smooth booking process.

This experience was frustrating, to

This experience was frustrating, to say the least. Trying to get my receipt after the trip was a nightmare. Every link I clicked on just sent me back to their site, promoting future stays. I needed a receipt, not a wild goose chase. It felt like an endless loop, and I didn’t have time for this. I only had a couple of minutes to get this done, and it shouldn't be this complicated. Just wanted a simple process, but instead, it was cumbersome and time-wasting. This really needs to be fixed. I’m not looking forward to using this service again if this is how they handle basic tasks.

Being an Airbnb host for

Being an Airbnb host for 5 years was a wild ride. After a bunch of bad run-ins with their customer support, I decided to shut down my account. The final nail in the coffin? They told me I had to get rid of my security cameras in the shared spaces of my house. My home insurance gave me a discount for having those cameras, but Airbnb didn't care. They forced me to choose between safety and hosting, and that was it for me. Airbnb's policies are so rigid and unreasonable, I can't see myself ever going back.

I’ve been renting places online

I’ve been renting places online for over 15 years, but decided to give Airbnb a shot. Booked a stay, paid, and just 10 minutes later got an email asking me to verify my identity. Uploaded my driver’s license, no problem. Then, 20 minutes later, they canceled my trip and suspended my account because of a background check revealing a 20-year-old marijuana charge. I have a stable job for 15 years, own a house worth more than the one I tried to rent, excellent credit score, and still, Airbnb rejected me. It’s frustrating, especially since I’ve rented cabins, houses, and hotels for years without any issues. Tried to appeal, but it's been two weeks with no response. If you’ve got any sort of background, maybe avoid Airbnb. They clearly don’t care.

We were all set for

We were all set for a fun family weekend with a bunch of activities planned, but then our accommodation canceled on us just two days before the trip! Can you believe it? And Airbnb was absolutely no help at all. They just left us hanging. We had spent hundreds on activities and now have nowhere to stay. It’s super frustrating and such a letdown. Thought Airbnb would have better customer service, but they really dropped the ball. Will definitely think twice before using them again. Just a really disappointing experience overall.

Ugh, what a nightmare. I

Ugh, what a nightmare. I had this place booked in Manchester for five nights, right? So I get there around 6pm, all ready to relax, but the lockbox just won't open. I call the host, no answer. Call Airbnb and, seriously, it was like talking to a brick wall. Spent over four hours making about eight calls to them, getting nowhere. They wouldn't even help me find another place or pay for it. I wasted my entire evening arguing with them. It was so frustrating, felt like dealing with a robot that just keeps saying "No." Worst experience ever. Never booking with Airbnb again. At least with Booking.com, they sort things out immediately.

I found out something

I found out something pretty shocking about AirBnB. So, if you leave a bad review about a host, they can delete any good review they left about you. Feels like retaliation, right? As a guest, I was praised for being tidy and respectful, but when I called out the host's bad behavior in my review, guess what? Their positive review of me disappeared. It's really messed up that AirBnB allows this. It just discourages people from being honest. Plus, they even took down my negative review of the host without saying why. Seems like money talks more than honesty here. Not cool, AirBnB.

I stayed at a place

I stayed at a place in Luton, thinking it would be a decent spot for a month. Paid a hefty £1300 for 30 days and it turned out to be a nightmare. The place was filthy, like a squat, and worst part – bed bugs! I spotted them right away and checked out immediately. Reached out to Airbnb, and they claimed they were "concerned." They offered me a measly £215 for my trouble, which was just insulting. I turned it down and they just closed the case. It's clear they don't care about their customers at all. This experience was beyond terrible. Avoid at all costs!

Last summer, I booked a

Last summer, I booked a month-long stay in Montenegro through Airbnb, expecting a wonderful experience. The country itself is beautiful, but our stay was a disaster. We arrived to find a so-called "full kitchen" that didn’t even have basic utensils. We had to buy our own pan to cook! Then, the washing machine leaked all over the floor, and our host was slow to respond. It never got fixed, and we spent hours cleaning up water every few days. The worst part was the centipedes. They invaded the house at night, making it impossible to sleep. The host shrugged it off as "normal near the forest," but even he admitted it was unusual. We had to buy poison, but it didn’t help much. The "pet-friendly" label was misleading too. The host threatened to shoot stray dogs that came near the property. To top it off, after all our troubles, the host demanded €120 for a damaged mattress that was already ruined when we arrived. Airbnb’s Resolution Center was useless, siding with the host and ignoring our issues. This experience made me question why I ever trusted Airbnb. They’ve lost their focus on quality and trust, and it’s clear they don’t prioritize their users' well-being anymore.

I booked a place on

I booked a place on Airbnb for my trip to California, but I noticed two charges on my credit card that I didn't recognize. I called Airbnb to sort it out, but they kept insisting that I must have shared my card details with someone. I'm pretty careful with my info, I used to work at JP Morgan Chase and even my wife doesn't have my card details. It was super frustrating dealing with their customer service. Just a heads up, keep an eye on your statements if you're using Airbnb.