Instacart.com Відгуки

Customers can be rude in Bridgeton.

Customers can be rude in Bridgeton. They don’t get "technical difficulties". InstaCart sometimes lists orders for a local store, but customers live up to 35 mins away and pay only $12, as if gas isn’t $4 a gallon. It’s tough, but sometimes you do what you gotta do to make ends meet.

Instacart let me down.

Instacart let me down. Ordered groceries in Jesup, GA, cost about $50 plus fees. After driver left, they charged my card $85 more. Ordered from Costco near Atlanta, no substitutions, got completely wrong items. Daughter in Colorado ordered yellow squash, got bananas instead.

The company has potential, but there were issues.

The company has potential, but there were issues. The driver got lost and didn't call. I missed his text. It caused a problem. My order got canceled. Instacart reps don't speak English well. They didn't help. Calling them doesn't work.

I’ve been noticing some weird

I’ve been noticing some weird stuff with Instacart and their billing. It’s not the first time they’ve messed with my account, but this time it really got to me. I made a purchase on September 2nd, and they took the money, fine. But then they went and charged me again on the 4th! Called their customer service, and the guy tried telling me it’s just for my purchase. I mean, come on, I already paid! It’s just so frustrating. They keep pulling and putting money back like it’s some game. Even if they give the money back, I’m done. It’s just too sketchy for my liking. Time to find another service!

So my roommate tried to

So my roommate tried to get some lactose-free milk delivered, right? He made it super clear—no substitutes if they were out. But guess what? The driver just ignored that and brought regular milk instead, which is cheaper. Can you believe they kept the extra cash? My roommate complained and the company basically blew him off. They delivered something that could make him seriously sick, and they just didn't care. It's like they don't get how dangerous this is. I'm worried about others with even worse allergies. This kind of service is beyond irresponsible. I wouldn't be surprised if they end up with lawsuits. Seriously, I hope they get their act together.

I went to this store

I went to this store hoping to find a specific item, but the experience was more frustrating than I'd expected. The staff seemed a bit lost and not very knowledgeable about their own inventory. I asked for something, and instead of checking properly, they just grabbed a random substitute. It was annoying because when I called the store later, they told me the item was definitely in stock the whole time. I felt like the staff were just not interested in helping out. It's disappointing when you rely on the staff for assistance and they don't seem to care about getting it right. I hope they improve their service soon.

I was just trying to

I was just trying to snag a new laptop and stumbled upon this website. It seemed promising at first, so I decided to give it a shot. But then, out of nowhere, they shut down my account! All I wanted was to get my laptop quickly, and they said I’d have to wait 32 hours. Can you believe that? 32 hours! It's absolutely ridiculous. I didn't expect such a hassle just to make a simple purchase. Honestly, if you’re looking for a smooth shopping experience, this is not the place to go. Feels like they’re more into creating roadblocks than helping customers. Wouldn't recommend wasting time here.

This service is a disaster

Instacart, man, where do I even start? This service is a disaster. They sneak in extra charges, and their gift card system is just plain confusing. Not to mention, their customer service is practically non-existent. I feel like I've been scammed more times than I can count, especially with their so-called rewards on Capital One Shopping. They promise you these great deals, but when it comes time to cash in, there's always some excuse why you can't get what's owed. It's beyond frustrating. I've learned my lesson and won't be touching this app again. If you're thinking about trying it, do yourself a favor and steer clear.

I ordered from this company,

I ordered from this company, and honestly, it was such a letdown. They charged me for my order, but when it arrived, some items were missing. I felt like they just took my money and ran. It's frustrating because I work hard to afford little treats like this, and it feels like I'm being cheated. I can't help but wonder about the people they're hiring. It’s not just about the money; it’s the principle of it. You expect a certain level of trust and service when you order, and this experience shattered that for me. No way I'm ordering from them again.

I've been using Instacart for

I've been using Instacart for a couple of years now, but it's just been getting worse and worse. This last delivery was the final straw. They messed up my order again—missing items, wrong stuff, and even expired products. It's like they don't even check what they're sending out. And trying to get a refund? Forget it. I've been out over $100 because of their mistakes, and customer service hasn't been any help at all. It's been one frustrating experience after another, and honestly, I've had enough. I'm done with Instacart. I can't keep dealing with this level of service. Time to find another way to get my groceries.

Scam experience

I had quite an experience with this service while trying to purchase some liquor for the office with a company card. The card wasn’t under my name, and that’s where the trouble started. They put my account on hold, insisting on an ID that matched the card, which I didn’t have. Tried using a different card and ID, but no luck. Live chat was supposed to help, but they just directed me to emails I’d already checked. Calling didn’t help either. Finally got a scan of the owner’s ID, but they didn’t accept scans. Frustrated, I decided to just delete my account, but that was a hassle too. With my account on hold, I couldn’t access the deletion option. Live chat was silent for ages, then told me to find the Privacy Portal online. After a lot of searching, I stumbled upon it through a third-party site and finally requested account deletion. Such a frustrating and unhelpful experience!

I gotta tell you about

I gotta tell you about the most bizarre commercial I saw during the Oilers game. You know, I really appreciate when companies support my favorite teams, but this ad was something else. It was all about cantaloupes, of all things! Who thought that was a good idea? I mean, I get trying to be different, but this was just plain weird. It felt like whoever made it didn't even know what they were doing. Honestly, it seemed like the group who approved it was having a laugh, maybe even a little too much fun. I hope they rethink their strategy, because this one was a swing and a miss.

It's frustrating

So, I've been using this delivery service, and it's been a nightmare. They keep dropping my stuff at the wrong address, and then they bombard me with calls and texts to take packages that aren’t even mine. It's worrying, especially since I'm in NYC where robberies are common. Customer service? Forget it. They're useless—just keep transferring me from one person to another without solving anything. I ended up losing all the money I spent on groceries, and someone else is enjoying them. The photo they showed me of the delivery spot doesn’t even match my door. It's frustrating when you rely on these services for essentials and they just mess it up so badly.

I remember when Instacart was

I remember when Instacart was a real lifesaver, but now it's just disappointing. I pay a premium for their service, including the extra for Priority delivery, and it's supposed to make things smoother, right? But the shoppers don’t seem to care about what they pick. It’s like they just grab whatever’s closest. More often than not, they refund items or pick replacements that don't even match what I ordered. It’s frustrating, especially when you’re paying top dollar. It's not what it used to be, and I'm just waiting for someone else to step up and offer a better experience. Instacart really needs to step up their game or they're gonna lose loyal customers like me.

I've been using Instacart regularly

I've been using Instacart regularly, and it's been a rollercoaster. The app has some serious issues; the selfie identification glitch has been a headache for ages. Trying to reach customer service is like pulling teeth—waiting forever just to get disconnected. And as for the shoppers, it’s frustrating to see them struggling with low batch pay. I've noticed batches for as low as $4 or $5, and that's not fair for the effort they put in. The mileage adds up too, especially when they have to drive on rough roads. It's disappointing to see a big company like this not addressing these issues. It feels like they're not valuing either the shoppers or the customers.

I've been using this app

I've been using this app for about a year, and it's been a rollercoaster. Initially, I got hooked by a promo, offering a yearly membership for just $29.99. But a week after signing up, they canceled it out of nowhere, and suddenly, the cost shot up to $99.99. Felt like a scam, losing $70 just like that. Fast forward to now, I'm battling a cold and ordered some over-the-counter meds through the app. None were prescription meds, but they insisted on checking my ID, which was expired. The driver was super understanding, but customer service? Not so much. They wouldn't budge and release my order, even though it was paid for the night before. Frustrating doesn’t even cover it!

I used to think Instacart

I used to think Instacart had my back, but after my latest experience, I'm not so sure anymore. I ordered food through the app, expecting my subscription to cover the delivery, only to find out it was actually Uber Eats handling it. So, I ended up paying hefty delivery and service fees. When my food finally arrived—cold and super late—I reached out for help and got bounced between Instacart and Uber Eats. Neither of them owned the problem. Instacart passed me off to Uber Eats, and then they just ended the chat, saying they’d email me. The email was basically a "sorry, not sorry" note. I’ve given Instacart more than one chance, but I’m done now. Not worth it.

I tried using Instacart the

I tried using Instacart the other day, and it was a complete mess. Almost all of my order was out of stock, and I was left with just a single pound of burger—definitely not worth the tip I had planned. The most frustrating part? Trying to close my account was like running through a maze. They told me only I could close it, but then made it nearly impossible to do so. I spent hours trying to figure it out, and it's still open. Plus, they expect me to use an app when my vision isn't great. It's like they're ignoring people who can't or don't want to use apps. Honestly, it feels like they're taking advantage of people like me.

I decided to give this

I decided to give this service a shot, hoping for a smooth experience, but it was far from it. Half of my order was either missing or completely wrong. Like, I asked for small items, but some showed up way too big. It's frustrating, especially when you've got plans that depend on things being right. Even though they offer refunds most of the time, it still feels like throwing money away. Who wants to deal with that hassle? I was really disappointed and it's safe to say I won't be trying this again. Just not worth the trouble or the time.

I've been using the Giant

I've been using the Giant Foods app for my groceries without a hitch until recently. On April 17, I tried to order, but the app had some tech issues. Customer service redirected me to Instacart, so I placed my order there. I waited by my door the whole delivery window, but nothing showed up. Tried again the next day through Giant Foods, and thankfully, everything arrived fine. But then, checking my bank account, I saw Instacart charged me for the non-existent delivery. After multiple calls to Instacart, they refused to refund me without any explanation. Now I'm disputing the charge through my bank and planning to lodge a complaint with Giant Foods. This whole fiasco was frustrating beyond belief!

It's frustrating

So, picture this: I ordered groceries for my family and waited patiently for them to arrive. The driver, Tommie, claimed he left the stuff by the side of my house, but here's the kicker—I asked him what color my house was, and he stayed silent, just repeating he couldn't deliver to the wrong address. What does that even mean? It felt like he was trying to dodge the question. Now, my kids and I are without our groceries. Instacart's got me jumping through hoops just to get my money back. It's frustrating, feels like I'm being robbed. I hope they sort this out soon because this experience has been a real headache.

Buyer beware!

So, imagine this: I ordered some Budweiser from this delivery service, thinking it would be a breeze. I wanted two 18-packs, but they were out of stock. I ticked the box for a refund, but that went totally ignored. The shopper reached out, offering two 12-packs instead. Against my better judgment, I said yes. The receipt from the driver showed $29.18, but Instacart billed me $49.28, as if I got the original order. I tried calling them, even the driver tried, but hours passed without a peep. Frustrated, I contacted American Express to dispute the charge. Honestly, dealing with their customer service is a nightmare. I'm done with them; they just can't seem to get it right. Buyer beware!

I went through a nightmare

I went through a nightmare trying to get help with my account. It was like talking to a brick wall—no one cared. I had some money in there, and poof, it vanished! The app said it was transferred, but where? To whom? Nobody would tell me anything, just kept saying to contact my bank. Funny thing is, I don't even have a bank linked up! They didn't bother to investigate, just left me hanging. Tried reaching out multiple times but got the same cold shoulder. It's like they swiped my cash and shrugged, leaving me totally helpless. Felt like I was just stuck with no options. Frustrating and disappointing beyond belief!

Support is a mess

I've been with Instacart for ages now, mostly because it's a nice way to earn some extra cash. But, wow, when you need their support, it's like talking to a wall. The app let me grab a batch, then just froze up—couldn't start it, couldn't cancel it. Supposedly, it wouldn’t affect my stats, but guess what? It did. I took a screenshot and then spent over an hour waiting for someone to pick up the phone, only to get hung up on. Frustrated, I tried social media, and within minutes, someone responded. Thought I finally got lucky, but ended up talking to myself in the DMs. Good thing it wasn't an emergency, because their support is a mess.

I decided to give this

I decided to give this grocery delivery service another shot, but it's been a real headache. My shopper finished checkout just after 3 p.m., and now it's 5:14 p.m. and still no groceries at my door. The delivery window was supposed to be between 3 and 5 p.m., but this ain't the first time they've missed it. To add to the chaos, I've had wrong orders in the past too. It's frustrating when you're counting on the service to be reliable and it keeps letting you down. Honestly, I'm done with it. Time to find a better option that respects my time and gets the orders right.

From January to April 2025,

From January to April 2025, Instacart's been messing up my deliveries, sending my groceries to the wrong place six times! The last straw was when they dropped my order at an abandoned house. Stop and Shop was great, trying to fix the mess, but Instacart expected me to retrieve it myself after I paid them to deliver to my address. I canceled and got a credit from S&S. A few days later, my mailman complained about a food order blocking my path—my groceries had been baking in the sun for days! Instacart wouldn’t pick it up. I've tried to fix these issues before, but their service and attitude are terrible. How do they stay in business with such poor service?

My nightmare

Let me tell you about my nightmare with this company. They're all about squeezing every penny out of you and forgetting what customer service even means. They charged me way more than they should have for a purchase, and despite my attempts to get my money back, they were completely dismissive. I tried talking to two different employees, hoping someone would help, but they just didn’t care. They had no interest in fixing the issue even though the sale was clearly there. It's like they don’t even know what customer service is! Honestly, beware of them—they’ll take your money without blinking. I wouldn’t suggest anyone use their services. Look them up first or you might just regret it.

I tried ordering groceries from

I tried ordering groceries from Wegmans via Instacart, and it was a disaster. I spent $200 on stuff I never got. At first, I thought maybe there was a mix-up with the delivery, so I called them. Their advice? "Check around the neighborhood." I did, but nothing. Called them again, and they promised delivery in 24 hours. Well, it's been way over that, 36 hours to be exact, and there's still no groceries or refund. I even asked to talk to a supervisor but got zero response. It's just frustrating dealing with such poor customer service. Honestly, I'd steer clear of Instacart if you don't want your money wasted and patience tested.

I wouldn't recommend this service

I thought I was getting the hang of online shopping, but this experience threw me off completely. I placed an order, checked the total cost, and hit submit—only to find surprise items added later. It was like they magically appeared in my cart, no rhyme or reason. Called customer service, hoping for some help. Instead, spent nearly an hour on the phone, just to be told it was my mistake, as if I had somehow forgotten what I ordered. On top of that, they swapped out items for pricier ones without even asking. Felt completely gaslighted by the whole ordeal. Honestly, this was the last straw for me; I wouldn't recommend this service to anyone.

Really hoping someone sorts this out soon!

Hey there, I’ve been driving for Instacart for a bit now, delivering groceries all around town. Things usually go smooth, but lately, I’ve been hitting some bumps. So, on April 20, they had this promo where drivers were supposed to get at least $64 for doing six deliveries. I did exactly that, but they tossed me just $3—can you believe that? Then there’s this whole other mess: end of March, did two deliveries, didn’t see a penny of the $52, and then early April, another $18 vanished into thin air. Tried knocking on their support door with screenshots and everything, even tweeted them, but got nothing more than vague replies. Feels like I’m talking to a wall here. Really hoping someone sorts this out soon!