Instacart.com Відгуки

You won't believe what happened

You won't believe what happened with my grocery order today. Placed an order from Woodman's at noon, expecting it to arrive within a reasonable time. By 9pm, still nothing. Called Woodman's and Instacart, and the folks on the phone were incredibly rude. Felt like they didn't care at all. Ended up canceling the order and driving to pick up the groceries myself at 10pm. Seriously, worst customer service ever. Can't imagine using them again.

You won't believe what happened

You won't believe what happened when I used Instacart. I placed my second order under their "3 orders free" promo and got hit with a $99 annual fee. Tried to get it sorted with their support, but they refused to refund me. When I asked to speak to a supervisor, the rep hung up! So frustrating. I reached out to my bank, and suddenly Instacart emails me saying they'll refund the money. It's unbelievable how they operate like this and still stay in business. I'll never use Instacart again and definitely won't recommend it to anyone. Total nightmare experience.

Save yourself the trouble and find another service

I tried out this Instacart app hoping it would make my grocery shopping easier, but boy was I wrong. First off, the customer support is a nightmare. They’re all based in India and it’s super hard to communicate with them in English. Every time I had an issue, they couldn’t fix it. The management of the app is just as bad. I spent two weeks trying to get help from them, but no one ever got back to me. It was so frustrating. I feel like I just wasted my time. Definitely don’t bother with this app, it’s not worth the headache. Save yourself the trouble and find another service.

Terrible and disaster

I ordered a hot sub from Publix through Instacart, and it was a disaster. The shopper took forever, over an hour, because he was juggling multiple orders. My sub just sat there in the cart. I texted him, reminding him it was hot and needed to be fresh. By the time he responded, he was already checking out and acted like I was the problem. I asked for it to be remade but got ignored. Tried to get a refund, even appealed, but no luck. Chatted and emailed customer service, but nothing. Didn't even eat the sub; it tasted off and seemed unsafe. Instacart didn’t care at all. I’m done with them.

I can't believe what happened

I can't believe what happened with Instacart. I joined on December 31, 2024, and paid $99 for a whole year. Today, April 10, 2024, I tried to place an order and found out my account was canceled the same day I signed up! They didn't even refund me. Customer service said that once you place an order with the membership, there’s no refund. So, I basically paid $99 for just one day. It's absurd! Instacart seems more interested in taking your money and then canceling your account without a proper explanation. I wish I could post pictures of the transaction and my chat with customer service to show everyone what happened.

I had the worst time

I had the worst time with Instacart. The driver, Paul, was unbelievably rude. I’m still fuming that Instacart keeps him around even after knowing how he treats customers. And to make things worse, he delivered spoiled meat. I tried to add pics to show how bad it was, but couldn’t. It’s just ridiculous. Can’t believe a company would let someone like Paul continue working for them after all this.

Smooth experience as always

I've been using Instacart for a while now and usually have a smooth experience, always ordering my groceries from Krogers. It's been pretty reliable, but yesterday was kinda disappointing. The delivery driver just dropped off my groceries on the porch, right in the sun, and didn't bother to knock or ring the bell. By the time I found them, some stuff was already warm and not looking great. I hope this was just a one-time slip-up because I usually trust them to get things right. Fingers crossed it doesn't happen again.

I've only used Instacart twice.

I've only used Instacart twice. My recent delivery was spot on. But, I messed up the terms and got charged $108 for an annual fee. I wasn't happy and called customer service to figure it out. They got where I was coming from and didn't make a fuss, just refunded me right away. The delivery service and customer support were top-notch. I did call them as soon as I noticed the charge, which probably helped. Their quick response made my day. I'll definitely double-check the costs next time I use these delivery services.

Scam

So, you know Instacart, right? I was just checking my bank account and there's this charge for $127.00 from them. Weird thing is, I haven't ordered anything since, like, forever. Anyway, I dialed up their corporate office in San Francisco, and this girl picks up. She instantly knew about the charge on my account without me even explaining. She was like, "I'll fix this right away." Kinda freaky, huh? Makes you wonder if she was behind it or something. Lucky I caught it before things got worse. Keep an eye on your statements, folks. You never know what might pop up.

I tried using this service

I tried using this service to get my groceries, but it was such a hassle. The shopper began my order and then just stopped without any reason. When I reached out to customer service, they were no help at all, just gave me some pre-written responses that didn’t address my issue. I thought placing a priority order would mean faster service, but it meant nothing. The shopper even told me the grocery store system was down, but when I called the store, they said everything was working fine. It felt like they were just making excuses. Overall, it was a frustrating experience and not worth the trouble.

We were so excited for

We were so excited for a special date night at home after ages. We chose a lovely restaurant and ordered through Uber Eats. Everything seemed fine until our food ended up at the wrong address. Tried fixing it on the app, but no luck. Ended up having to cancel the order and got hit with a $30 fee. Contacted customer service, got bounced from Instacart to Uber Eats, and then our account was blocked! No food, lost money, and a ruined evening. We were so looking forward to this night. Really hope they improve their service and refund us for the meal we never got. Just wanted a nice, easy night together.

A terrible experience

I recently had a terrible experience ordering food through the Instacart app. I got my meal and it was a disaster – the meat was burnt outside and raw inside, couldn't even eat it. Tried to get help from Instacart, but they just passed the buck to Uber Eats. Apparently, Instacart places restaurant orders through Uber Eats without telling you. So when something goes wrong, you’re stuck in a blame game. Instacart said they couldn’t help and Uber Eats claimed I didn’t order from them. It’s a complete mess. Instacart is unreliable for restaurant food. Their customer service is a joke, and you end up with no solution. Avoid ordering restaurant food on Instacart.

I had a frustrating experience

I had a frustrating experience with Instacart while trying to get medication delivered to a family member. The driver was nice and seemed to have the correct address, but Instacart refused to complete the delivery without a valid driver's license. My family member can't drive anymore due to medical reasons, so their license is expired. I tried explaining this to customer service, but they were completely unhelpful and indifferent. We even offered to show other forms of ID like mail and refill bottles, but they wouldn't budge. Ended up having to contact the pharmacy for a workaround, which could take a week. It's ridiculous and shows zero compassion. I wouldn't recommend using Instacart.

Horrible

Let me tell you about my experience with the customer service for this app. If there’s an issue at the store, they fix it, no problem. But dealing with the app? Prepare yourself for a headache. The customer service seems to be outsourced and while I don’t mind that, the folks I’ve talked to are just not helpful. They don't listen or seem to care at all. They just repeat the same useless info over and over. It feels like they don't understand why you're calling, and trying to explain anything further is pointless. You'll end up more frustrated than before and probably just go to the store yourself. It’s like talking to a brick wall, seriously.

I signed up to be

I signed up to be a shopper with this app on 3/15/25. Right after, my account got locked because of a background check. It was done by 3/22, but then my account needed identity verification. I tried contacting customer service several times with no response. By 3/28, I was still reaching out daily with no luck. Suddenly, they said I needed another background check. I contacted Checku, got a prompt response, and finished the paperwork. But then my account got locked again for UD verification. It's been 16 days now. The forum shows employees face this daily. I’m a licensed professional but chemo has me home-bound, so I hoped this would help financially and mentally. The customer service is awful. The complaints are staggering, and they seem to manipulate info to lower pay. I have documented everything, but still no resolution. Still waiting.

Horrible experience ever

So, I had a horrible experience with this service. I placed an order with high hopes, but it turned into a nightmare. The shopper managed to mess up everything - wrong items, missing items, duplicates, and they were hours late. To top it off, they left my bags outside unattended. I wasted hours trying to get this sorted, but no luck. Customer service promised a full refund, but then changed their tune. They refunded a fraction, and I won't see that money for days. I spent $60, and they charged $107. It’s frustrating and feels like they just don’t value my time or money. Definitely not using this service again.

Beware

Yesterday, I ordered some men's t-shirts. I tried to select the size but the app just ignored me. The shopper picked whatever size and checked out. I messaged him, but no reply. When the shirts arrived, they were the wrong size. Too small, can't wear them. Contacted Instacart for a refund or credit, they gave me a credit. But later they said no credit, and sent me a link to appeal. Instacart is so unreliable. They may or may not give you a credit for messed-up orders, and if they do, it might disappear. Also, had a weird experience with a delivery guy who forced my door open. Told Instacart many times, but they keep assigning him. I don't feel safe. Done with Instacart.

I've had it with Instacart.

I've had it with Instacart. Every time I make my usual orders, the shopper pretends they don't know English. Then they cancel half my order and refuse to call me. It feels like they're targeting me on purpose now. I’ve got the screenshots to prove it. It's so frustrating. What's happening with Instacart? This keeps happening and it's really affecting my experience. I just want my groceries without all this hassle.

I had a pretty terrible

I had a pretty terrible experience with a delivery guy named Steve Perez. He usually works around Lomita and Long Beach. This guy had the nerve to call my aunt a really offensive name and acted like he was better than everyone in my house. Not only was he ridiculously tall, but he was also super rude to everyone. I can't believe he's still working in this job; it’s just crazy. He really shouldn't be dealing with customers at all. This kind of behavior is totally unacceptable and makes me really hesitant to use their service again.

Instacart’s customer service is really slipping

So, I had an order that was supposed to arrive within a certain delivery window, but no shopper was assigned. I reached out to support via chat but waited over 20 minutes with no response. Frustrated, I called their support number. The agent assured me the order would be on time, but I pointed out that no shopper had been assigned and the delivery window was already missed. She put me on hold for a few minutes and then confirmed what I already knew—no shopper had been assigned. I asked if I should cancel or wait for a shopper, and she said, "I don't know." After another long hold, she finally canceled my order and said I'd get a refund in 10 business days. I asked if I could get a credit instead, but she said no. Instacart is too dependent on available shoppers, and while I get that, they need to give better info and not charge for orders that can't be delivered. Ten days for a refund is way too long. They gave me a $5 credit for the trouble, but honestly, Instacart’s customer service is really slipping.

Got this email saying my

Got this email saying my next food purchase would be on them, except for taxes. Seemed too good to be true, so I reached out to double-check. Turns out, they only offered me $10 off, not covering the whole thing like they promised. Felt pretty cheated, honestly. Contacted the BBB to report it because companies should stick to their word. If anyone else got the same email, definitely report it. Not going back to them after this. Super disappointed.

This company is really frustrating

Ugh, this company is really frustrating. I’ve heard from a bunch of folks that whenever there's a tip, they actually pay their workers less. Plus, many people using the service don’t tip, and those orders end up mixed with ones that do tip. They boast about shoppers making up to $25/hr, but honestly, you’re lucky if you get $13 or $14. And for shop-only orders? No tips allowed. I chatted with some workers at grocery stores offering shop-only, and they said customers try to tip them thinking they’re the ones shopping. It’s just wrong. Sure, it's not all bad, but there are many ways to improve things for the workers rather than being selfish and giving them the smallest reward for their hard work.

I'm super frustrated with

Honestly, I'm super frustrated with this company. I ordered something and out of nowhere, they slapped me with a $110 charge for a year membership I never even wanted. Tried to get it sorted but after talking to two different people for 45 minutes, they just kept repeating how much they value me as a customer. Really? If they valued me, they would fix their mistake instead of just repeating the same line. Asked to speak to a supervisor but both reps refused to connect me. It's clear they don't actually care about their customers. Total waste of time and money.

Unnecessary stress

I recently tried Instacart and it was a total mess. I ordered some groceries and they ended up delivering stuff I didn't even ask for. When I complained and refused to accept the wrong items, they still charged me for it! Seriously, I didn’t even get the things I needed. The whole experience was frustrating. They didn't seem to care about fixing their mistake. It feels like they just want your money without providing proper service. I would strongly suggest avoiding them if you want to save yourself from unnecessary stress.

I decided to give Instacart

I decided to give Instacart another chance for grocery delivery after a break, but the last two orders were just awful. The products were either bad quality or items I paid for were missing. And trying to get a hold of customer service? Impossible. Their website is a mess with links that don’t even work. I sent a clear photo from the shopper showing a large box wasn’t delivered, but they keep rejecting my refund request. Honestly, it’s just unacceptable. I’ve had enough and won't be using Instacart anymore. Deleted the app from my phone already.

I can't believe this mess

I can't believe this mess with Instacart! Ordered one thing, they charged me for six, like, seriously? Tried to get my refund for over six weeks now, but all I get are endless runarounds. The agents are nice, sure, but none of them could fix it. This company is a total joke. I'm beyond frustrated and disappointed. It's been such a headache, and there's still no resolution. Never again will I use Instacart. They should be ashamed, from the agents to the executives. What a disgrace of a company.

I tried using this app

I tried using this app to order a couple of things while I was sick. Thought it was all set when it said a shopper was done. But then, two hours later, it suddenly says it's still looking for a shopper, even though the store was already closed. Couldn't cancel through the app, had to call customer service, which was a hassle. Super frustrating experience, honestly. Not gonna recommend it to anyone.

You know, ordering from this

You know, ordering from this service is kinda hit or miss. Sometimes you get a great shopper and everything's perfect, but other times, it feels like a gamble. The bigger the order, the more things can go wrong. I really wish there was some consistent way they managed replacements or kept in touch with customers. It would make things so much easier. Honestly, I'm starting to feel unsure about placing big orders with them anymore. It's a bit of a bummer since I used to rely on them for my groceries.

Instacart is a total scam

So, I decided to give Instacart a shot and it was a disaster. First off, they charged me way more than I expected—like, more than my actual purchase. Then, they signed me up for some service I didn't even agree to. Next thing I know, my account's overdrafted for money I didn't authorize. When I called them, I got super frustrated. They said they'd release my money but guess what? It didn't happen right away. Apparently, it’s gonna take 5-10 business days to get my money back. How does it take them seconds to take my money but days to return it? I’m contacting my lawyer and filing a lawsuit because this is just ridiculous. Instacart is a total scam.

I was so annoyed with

I was so annoyed with this delivery. I got a notification asking to rate my order, but I hadn't received anything. When I messaged the shopper, she realized she delivered it to the wrong place and then just ended the chat. Seriously? I tried to get help through three different chats, a call to Instacart, and even talking to a supervisor. Guess what? Nothing happened. They gave me a form and said someone would follow up in 48 hours. Like, is this even legal? Now, checking online, I see thousands of one-star reviews. This is ridiculous.