Instacart.com Відгуки

I was about to dive

I was about to dive into using Instacart, thinking it was free, but then I found out the "free" account only lasted two weeks before they'd slap me with a $99 yearly fee. Seriously? Then trying to close my account was like a circus act, jumping through so many hoops. It was so frustrating. This company is such a nightmare. Be cautious, folks!

I had to rely on

I had to rely on this service due to my disability, and it's been nothing but a headache. Several orders came wrong, and I didn’t realize you only have seven days to file a complaint. I started using the service when I got really sick with the flu and pneumonia, so I let some mistakes slide at first. They did refund a few smaller orders, but for a big one over $200, they refused to give my money back or offer any credit or re-delivery. And, am I the only one who never gets an American rep? Every time I call, I get someone foreign, and even the supervisors have names I can’t pronounce. Avoid this service unless you absolutely have to, and make sure to check your order before the delivery person leaves. This company is a scam.

I decided to try Instacart

I decided to try Instacart and signed up on February 2nd. It's March 5th now and I'm still stuck on the waiting list. Honestly, the reps are super unhelpful, seems like they don't really care. I kept asking for updates, but all I got was vague answers and no real info. It's so frustrating. If you're thinking about using Instacart, I'd seriously reconsider. Their customer service is a joke and the whole process has been nothing but a headache. Better to look elsewhere for grocery delivery services.

I went to get some

I went to get some dog food from the store because the website said they had a bunch. When I got there, nothing, shelves were empty. The Instacart driver replaced it with something else. Then I got a message from Instacart saying they gave me a $10 credit to use anywhere. Tried using it, but it never showed up in my account. I sent a help request but never heard back from them. Really frustrating. First time using Instacart and probably the last. Feels like they don't care about fixing things when they mess up. Just a bad experience overall.

I used to be a

I used to be a huge fan of Instacart, but then I noticed they were charging me an extra 25% on Costco items. I didn't even realize it until one day the shopper accidentally left the Costco receipt in my bag. That’s when I saw all these extra charges. It felt like a punch to the gut. I mean, who reads the fine print, right? I trusted them to be upfront about costs. Now, I feel like I’ve been duped. It's such a bummer because I really liked the convenience, but now I'm reconsidering if it’s worth it.

I had a chat with

I had a chat with Instacart yesterday about a problem that's been dragging on forever. Back on December 6th, 2022, I placed an order worth $300, but it never arrived. They did refund the tip, but $45 was still missing. I got this generic email saying they'd processed the refund, but nothing happened. It's been frustrating, and I even contacted the attorney general’s office. Still waiting on a real solution. This is getting ridiculous.

I had to cancel two

I had to cancel two orders from Instacart recently, and it was frustrating. First time, I ordered some groceries around 5:00 pm, and it said they'd be here by 7:12 pm. But by 7:20 pm, I got a text saying there was a delay. I had to cancel it and switched to Uber instead, which was super quick. Second time, same issue. After three years of using Instacart, I decided enough was enough and deleted my account. It’s really disappointing because I used to rely on them a lot. Now, I’m sticking with Uber for my deliveries.

Save yourself the trouble and skip this one

Ugh, what a mess. Downloaded the app thinking it would be a smooth start to shopping, but boy, was I wrong. Turns out it’s an American app, which they never mentioned, so nothing got confirmed or approved on my end. Tried calling and chatting for help, but no one responded. Seriously, what’s the point? The whole thing was just a massive headache. Can’t even imagine the chaos if I had actually started shopping for people. Total waste of time. Save yourself the trouble and skip this one.

I can't believe the experience

I can't believe the experience I had with Instacart. Thought paying extra would get my groceries delivered faster, but ended up waiting over an hour. When I asked for a refund, they refused and said I could pay a cancellation fee that included the meal, driver tip, and delivery fee. It's ridiculous! This isn't the first time it's happened either. I’ve had similar problems before and honestly, I’m just done with them. They clearly don't care about their customers. Definitely won’t be using Instacart again.

I’ve been using Instacart for

I’ve been using Instacart for quite some time now, but recently things have just gone downhill. Today was the last straw. I had clear instructions in my delivery notes: "DO NOT LEAVE OUTSIDE IN THE COLD." What do you think happened? The driver didn’t even bother to read my notes, ring the bell, or take a photo. I always track the drivers via GPS, so I knew exactly when they arrived. The person left my groceries outside, including two 24-packs of water. I live on the third floor, and it’s a struggle to bring those up. Luckily, my neighbors were kind enough to help. With everything going on these days, this is the last thing I need.

I had the worst experience

I had the worst experience with this app's customer service. I got an order with spoiled meat and melted ice cream. When I reported it, they asked for pictures, which I sent. They said they'd escalate the issue but didn't contact me for a week. Then, they asked for more pictures. By then, I'd already thrown out the bad food. They said, "Sorry, nothing we can do!" I demanded a refund, but after another few days, they refused. No options to return the items or even a receipt to take it back. Just "sorry, pay for rotten food!" I’ll never use their service again. BEWARE!!!

Don't waste your time or money here

I ordered dinner from this place, but it was a total disaster. They sent my food to the wrong address and then claimed the driver tried to call me over 15 times, which he definitely didn't. When I asked for my money back, they got super rude and flat out refused. They even told me not to call again because their decision was final. It's honestly a complete scam. Don't waste your time or money here.

I tried Instacart for the

I tried Instacart for the first time, and it was a disaster. Prices were way higher than in-store, and on top of that, they add service fees and expect you to tip the shopper. When my order arrived, several items were missing. I had to call customer service myself to request a refund, and they only offered account credit. The shopper didn’t even bother to inform me about the unavailable items. The whole experience was really disappointing. I feel like I wasted my money and time. Not planning to use Instacart again after this, it was just a bad experience overall. If only I could return the items.

I ordered groceries and they

I ordered groceries and they gave me a delivery time, but no one had even started shopping for my order 1.5 hours later. Tried reaching customer service, and after a long wait, they gave me a new time, 3 hours later. I accepted, but then an hour into that wait, I got a message saying my order would come tomorrow instead. They offered me a $5 credit for next time, but that didn't help since I needed the food to cook for a special needs home. They really need to ensure someone has picked up and started shopping your order before giving a delivery time, or improve their hiring standards.

I had the worst experience

I had the worst experience with Instacart. Tried to get some groceries, but it was a mess from start to finish. My shopper said they needed more money even though I’d already paid online. I tried to clear things up, but they just didn’t get it. So, I contacted support, and they said it was wrong for the shopper to ask for more money and promised to fix it. Hours went by, and nothing changed. My delivery window kept getting pushed back, and I still didn’t have my stuff. Finally, after more back-and-forth, support gave me a refund. This was my first time using Instacart, and I was hoping for an easy experience, but it was a nightmare. Shopper was rude and unprofessional. Never using this service again.

I ordered my groceries and

I ordered my groceries and instead of arriving at my doorstep, they ended up who knows where. No picture, no confirmation, just vanished into thin air. Makes me wonder if the delivery person decided to keep my food. Now, I’ve got to wait a whole week or more for a refund from Kroger. Honestly, Instacart should be the one fixing this mess. At 82, with heart issues, I can’t just pop out to the store, especially in this cold weather. Now I’m stuck without food. Thanks a bunch, Instacart. Really feeling let down.

Working with Instacart has been

Working with Instacart has been a big disappointment. They mess with shoppers' earnings. I took screenshots showing I earned $25.51 for a morning trip and another $16 for an evening gig, including a $1 tip. When I talked to the chat rep, he didn’t even look into it properly. He just said my tip would appear, but the numbers didn’t match up at all. I showed them proof with my screenshots, but they still didn’t fix it. It feels like Instacart is cheating shoppers out of their money. We end up making way less than minimum wage. Not worth the effort.

Just stay away from Instacart, seriously.

So, I had a pretty awful experience with Instacart, and it’s definitely my first and last time using them. I was looking for a simple product and saw that Instacart had a good deal, so I signed up for their free trial. Right after I placed the order, I got a bunch of texts from the driver saying he was on his way. Then, another text came through saying my item wasn’t available and offered a replacement, which was more expensive and less quantity. I never agreed to the replacement, but they went ahead and charged me anyway. When the item arrived, I was shocked to see it was not what I wanted and cost way more. I called their customer service, which was useless. They just apologized and told me to fill out a form for a refund. After a few days and no response, they finally said my refund was denied. Even Shoppers Drug Mart couldn’t help since the driver used his own credit card. This company feels like a scam. I canceled my membership, but even that’s a hassle. Just stay away from Instacart, seriously.

I had the worst experience

I had the worst experience with Instacart recently. Maurice, the guy supposed to deliver my order, marked it as delivered even though I never got it. I tried reaching out to him, but he just vanished. Instacart's support was no help either. They wouldn't give me a refund, credit, or even try to re-deliver the groceries. It was like they didn't care that it wasn't my fault. I'm so frustrated and disappointed. All I wanted was my groceries, but instead, I got a huge headache. Definitely not using their service again.

Ordered something on 1/28/25 for

Ordered something on 1/28/25 for delivery between 3-6. The driver claimed he dropped it off at 3:45, but no proof of delivery. Talked to the driver, and he said it'll come after 5. Guess what? Nothing showed up! Sent proof to customer service, and they refused to refund me. So frustrating. Just counting the days until my membership is over. Wouldn't recommend to anyone.

Frustrated with the whole experience

I used InstaCart recently, thinking it would be super convenient, but boy was I wrong. Three times they told me my driver was on the way, but then 30 minutes later, they’d change it to say it'll be another 2 or 3 hours. And then, out of nowhere, they say, "See you tomorrow between 7 and 9 am." Like, seriously? If I have to wait until the next day, I might as well just go out and get the groceries myself. What’s the point of using a delivery service if they can’t even deliver on time? I’m really disappointed and frustrated with the whole experience.

I had the worst experience

I had the worst experience with their driver support. Their automated system had me on hold for hours, and my phone battery died before I could speak to an actual person. It's so frustrating when you need help and there's just no alternative way to get support. If this is how they treat their drivers, I dread to think how they handle customer issues. The lack of human interaction is appalling, and I felt completely abandoned by the end of it. Definitely not what I expected from a company that relies so heavily on its drivers. Absolutely disappointing.

I can't believe the terrible

I can't believe the terrible service I got. Bought a pack of chicken breasts and they charged me $21 when the price was actually less. I went to customer service to show them the actual price in the store, but they just wouldn't listen. They kept saying it was a discount, but I know it wasn't. To make things worse, they added taxes on the chicken, which shouldn't be taxed in Ontario. I tried explaining this to them, but they refused to admit any mistake. Frustrating and disappointing. Definitely not shopping here again. It's like they don't care about their customers at all.

My first order went smoothly

Just got started with this app, and my first order went smoothly. But then, on my second order, they suddenly deactivated my account out of nowhere! I'm really bummed about it because I was just getting into using the app. Now, I'm stuck waiting for them to respond, and I don't have a couple of days to spare just to get this sorted out. Honestly, I'm thinking about switching to something more reliable. This experience has been quite disappointing.

I decided to give Instacart

I decided to give Instacart a try, thinking it'd be convenient. Boy, was I wrong. I bought Nexium, which was supposed to be $32 with a $4 discount. When I checked my bill, they charged me $43.43 for it. The rest of my order was just some basic food items, nothing fancy. I thought maybe I made a mistake, but nope, they definitely upcharge. I feel so ripped off. To top it off, they charged me $21.57 for another part of my order. It’s ridiculous. This was my first time using Instacart and it'll definitely be my last. I can't trust them with my money again.

I had a terrible experience

I had a terrible experience with Instacart recently. Ordered groceries through Stop and Shop, but some items never got delivered. Gave them the store's number to confirm my order, but they kept calling the 800 customer service number instead. They said they couldn't reach the store manager four times, which seemed like an excuse. I spent almost an hour on the phone with Instacart, and they just kept saying they understood but did nothing to fix the issue. I even asked for my $10 tip back, but no luck. Either they don't know what they're doing or they're just giving people the runaround. Very frustrating! Stop and Shop really should consider using a different delivery service. Not happy at all!

I've used InstaCart several times

I've used InstaCart several times now, and honestly, it's been pretty rough. Most of the time, the shoppers replace items I specifically said not to. I've had stuff go missing, and getting those items sorted out was a nightmare. I finally just gave up on trying to fix it. I gave them another shot on January 11th, hoping it would be different. But it was the worst experience yet. I got charged twice for the same order and nobody's helped me get my money back. It feels really unfair and shady. I'm done with InstaCart, and you can bet my family and friends will hear all about this mess.

I tried using Instacart and

I tried using Instacart and honestly, it’s been a mess. The shoppers barely communicate, so if something’s out of stock, you’re left in the dark. And Instacart itself? They don't seem to care at all. Had this one shopper who straight up asked me for an extra tip because she had a house fire and needed money. Felt kinda awkward. Plus, I never seem to get all my items and they don’t even offer substitutes. It’s like a gamble every time I use the service. Really frustrating and disappointing.

Why is this company still

Why is this company still running? So many bad reviews and experiences! I’m in Alberta, Canada, and ordered groceries from Superstore through Instacart. When my order arrived, several items were missing. I tried contacting the shopper and called Instacart right away. They just said they won't refund the missing items without any explanation. If millions of people are facing the same issue, where is all this money going? What kind of business are we supporting here? It’s beyond frustrating. I can’t believe this is happening.

Total garbage experience

Tried this app for the first time and it was a total mess. Ordered two items, got a message saying the shopping was done. Then suddenly, a new shopper's name appeared, claiming the store was out of my stuff. Like, what?? The new shopper also mentioned the store closed at 8, but they told me this at 7:30. Why does that even matter? The shopper changed, the delivery time changed, and in the end, I had to cancel everything. Such a waste of time! If they charge my card, I’m going to lose it! Not using this app again, total garbage experience.