Airbnb

Disappointing feeling

I recently had a frustrating experience with Airbnb where they charged my card a week before the payment was due. According to the hosts' policies, I should have been able to cancel for free up to 24 hours before check-in. This felt misleading and possibly even illegal under UK consumer laws like the Consumer Rights Act 2015. It's pretty concerning that a big company like Airbnb would ignore such basic consumer rights. Their "charge now, refund later" approach puts the financial burden unfairly on users. I've already filed a complaint with the Competition and Markets Authority and encourage others in the same boat to do so. For a platform that claims to prioritize guests, this experience left me feeling disappointed and cautious.

Don't worth it

I used to love being a part of this community, but things have really changed. It's like they’ve lost the personal touch and just care about profits now. As a host, I feel totally unprotected. Their so-called insurance is a joke, and dealing with customer service is a nightmare—they don’t seem to understand or even speak English properly. It feels like they’ve outsourced everything to a place where they just don’t get it. It's frustrating to see what was once a supportive platform turn into a company that doesn't seem to care about its hosts anymore. It's really disappointing and makes me reconsider if it's worth staying.

Really unsettling experience

I had a really unsettling experience with Airbnb recently. My daughter found a hidden camera in her rental and was obviously freaked out. We reported it, expecting Airbnb to step in and help, maybe move her to a safer spot, but they just didn’t. It was like talking to a wall. To make matters worse, the place was filthy, with dirt and rat droppings, which was disgusting. We hoped Airbnb would handle it, but nope, nothing. And then, get this, the host left a negative review about my daughter, even though she was just trying to address these serious issues. It felt really unfair and honestly, I’m looking at other options now, like VRBO, for future stays.

Here's the deal

So, here's the deal. I had this plan to boost my Airbnb experience with some professional photos, thinking it’d be a great way to showcase what I offer. But, things didn’t go as I imagined. They went ahead and published the photos without letting me have a say in the final selection. Now, some of these pictures don’t really capture what I want my guests to see. I reached out to Airbnb about it, hoping for a simple fix, but they told me the photos are managed by their internal team and can't be changed. My only option? Delete my listing and start from scratch, losing all those hard-earned reviews. It's frustrating to feel so powerless over how my business is presented. I expected more flexibility from them.

Crazy experience

Wow, what a crazy experience I had recently! I've been hosting since 2017 and reached super host status for the last 3 years, but everything changed when some scammers took over my house with guns. Can you believe it? They threw my guests' stuff on the curb and fed them lies about me. One guest even left a false review claiming I was the scammer, which is completely untrue! I've tried to get Airbnb to remove it and show them my documents, but they just won't listen. It's like I'm being victimized all over again. This whole situation is just so frustrating and stressful. If anyone knows what to do, please let me know.

Frustrating experience

I recently had a frustrating experience with a booking in Williamstown, Kentucky. I had to cancel my reservation and was told by the hosts, Marie and Maria, to contact Airbnb for a refund. After reaching out to Airbnb, I discovered I wasn't eligible for any refund, even a partial one. Airbnb claimed the hosts had the final say, but when I contacted Marie and Maria again, they insisted it was Airbnb's decision. It felt like a blame game, with neither side willing to take responsibility. If you're booking in Williamstown through Airbnb, be cautious. This experience left me feeling misled and out of pocket. Definitely double-check the cancellation policies and be wary of any back-and-forth excuses.

Awful experience

I recently had an experience with a company's customer service that was a real mixed bag. The customer advisors were great, really friendly and tried their best to help me despite having limited tools at their disposal. They took the time to listen and seemed genuinely concerned about my problem. But then, when my issue got escalated to the senior case workers, things went downhill. They were inattentive and kind of rude, not taking the time to properly look into the fees I was questioning. It felt like they were in a rush to just close my case without offering any real solutions. And don't even get me started on the automated responses—they were just terrible and didn't help at all.

I remember when Airbnb used

I remember when Airbnb used to be my go-to for travel. It felt like a community of trust, you know? But lately, it’s like a wild west out there. Booked a place recently, and it turned out to be a total scam. The host was nowhere to be found and the place didn’t even exist. Tried reaching out to Airbnb, thinking they’d have my back. But nope, they just washed their hands off it. Felt pretty abandoned and out of pocket, to be honest. It seems like scammers are everywhere now, and the platform isn't as safe as it once was. It's like you're just left to figure it out yourself.

My headaches

You know, I recently tried booking an Airbnb and ran into some major headaches. First, I reached out to their customer support, expecting some help, but it felt like they were more interested in protecting the host than actually resolving my issue. The support team seemed to rush through everything, like they just wanted to close my case and move on. It was frustrating because I felt like I had no real say in the matter. As a renter, it seemed like my concerns were just brushed aside. If you're thinking about using Airbnb, just be cautious. It's not always the smooth process you hope for, and getting a fair resolution can be tricky.

Really total mess

I recently tried booking a service, and it was a total mess. The payment wouldn't go through, so I reached out to support over and over. They kept sending me these payment links, but none of them worked. It was like running in circles. Eventually, my booking got cancelled automatically, and I was left with no service and no refund. When I talked to their support team, it felt like chatting with a robot. Their responses were so scripted, I wondered if they even understood my problem. I've dealt with customer service before, but this was something else entirely. It left me really frustrated and questioning if I'd ever use their service again.

Beware

I had everything set for a sweet getaway in Sharm El Sheikh, but everything just fell apart. I missed my confirmed apartment booking because there was absolutely no help from the team when I needed it. Tried to fix things through the platform, but it was like shouting into the void. My reservation? Gone. My time? Wasted. It's frustrating because you trust a brand like Airbnb to have your back, but today, it felt like I was on my own. Nobody stepped up to help me access the place or find another option. This whole mess didn’t just ruin my day; it made me seriously question if Airbnb is dependable when things go sideways.

Booked a three-day stay in

Booked a three-day stay in Orlando through Airbnb, and it turned into quite the adventure. From the moment we stepped in, we were greeted by an army of cockroaches and a surprise visit from a flying moth. Reached out to the host, who refused to refund us for the remaining days. So, we packed up and left the next day. Contacted Airbnb and, after some back and forth, they agreed to reimburse us for the two days we didn’t stay, but not the service fee and taxes. Eventually, they offered $200 for the hassle. Frustratingly, my honest review got reported by the host, and Airbnb removed it without even asking me. Not the best experience overall.

When we got to this

When we got to this place they called "historic charm," we were totally let down. First thing we saw was a hole in the closet floor. The kitchen cabinets were falling apart, and the bathroom didn't even have an exhaust fan. We told the host and Airbnb about it, but they just brushed us off. It's like they don't care at all. Calling a rundown place "historic charm" is just a sneaky way to trick people. It almost feels like a scam, and I can't believe Airbnb lets this kind of listing stay up. If you're traveling, watch out for stuff like this. It's not worth the hassle or the money.

I was trying to book

I was trying to book a place for a few days, and this site was driving me nuts. Every time I put in my specific dates, it would show me options for completely different days and durations. Seriously, I don't need to see two-day stays when I'm planning a three-day trip. It felt like a huge waste of time, and I was worried about missing out on the places I actually wanted because they were getting snapped up fast. Why can't they just show me what's available for the dates I entered? I'm done with this hassle. Guess I'll be checking out other options for my stay. This site needs to get its act together.

You know, I've been hosting

You know, I've been hosting on Airbnb for over five years and always loved being part of it. But lately? It's been a real letdown. I used to trust their customer service, but now it feels like they don’t really have our backs. They make decisions without even asking for our side of the story, like our opinions don't matter at all. It's frustrating to feel left out and unsupported when issues come up. I used to recommend Airbnb to everyone, but now, I’m not so sure. If you're thinking of hosting, just be aware that the support might not be there when you need it most.

Frustrating support

I recently had a frustrating encounter with Airbnb's support. I reached out for help, expecting some guidance, but it felt like talking to a wall. The agents seemed to just nod along, saying "yes sir" without actually understanding my issue. It was like they were reading from a script, totally disconnected from the conversation. Their English was broken and it made communication even more challenging. I wondered if they actually received any training or if they were just thrown into the deep end. It was like they were there just to tick a box, not to actually assist anyone. I left the conversation feeling more confused than before, which was really disappointing.

As someone who's been hosting

As someone who's been hosting on Airbnb for a while, I've noticed a few things that others might find helpful. While Airbnb is fantastic for getting your place booked quickly, dealing with issues can be a bit tricky. When things go wrong, like property damage or guests not following house rules, it feels like Airbnb usually sides with the guests. Getting compensated for damages is more challenging than it should be. They sometimes issue refunds without even checking with you, which can be frustrating. And if you get an unfair review, don't expect much help in getting it sorted out. Overall, it's a great platform for visibility, but managing disputes can be quite tough.

Not quick support

I recently tried using Airbnb, and honestly, it was a bit of a letdown. You'd think a company worth billions would have top-notch service, but nah. Their customer support? Practically non-existent when you need it the most. It feels like shouting into the void. And don't get me started on the new website. It's like they went out of their way to make it more complicated. Why mess with something that was working just fine? The whole thing feels like a maze, and not the fun kind. Just trying to fix a small issue becomes a major headache. For such a big name, I expected way better. Here's hoping they actually listen to feedback and step up their game.

So, I tried booking a

So, I tried booking a relaxing getaway with my partner for some much-needed downtime. Made an account, everything seemed smooth until suddenly I'm labeled a "party risk." Booking a hot tub retreat for two doesn't sound like a wild party, right? The host even sent me invites, so I was confused. Airbnb just wouldn't let me book, despite all that. Frustrated, I turned to booking.com and, surprise, managed to secure the exact same stay with no hassle at all. Now, I’m just waiting on Airbnb to refund the £600 they took before canceling my booking. What a rollercoaster! Hopefully, things smooth out soon.

Really frustrating experience

I recently had a really frustrating experience with a company that clearly doesn’t prioritize customer service. I spent 500 euros on a gift card, thinking I’d be getting a 10 euro discount, but it’s been nothing but trouble for 1.5 weeks. When I reached out for help, I was left hanging with no support whatsoever. To top it off, they’ve invested in a front office in Pakistan, but it doesn't seem to be helping their service at all. This feels like such a waste of money. If you’re thinking about using them, I’d recommend heading over to Booking.com instead. They actually know how to take care of their customers.

Disappointed with Airbnb’s Response

I had a really tough time with Airbnb recently. While I was looking through the app, I accidentally confirmed a booking. I canceled it right away, but Airbnb still won’t give me a refund or a credit, despite the fact that I didn’t use the booking or cost the host anything. To make things worse, their customer support has been no help at all. They just keep giving me the same scripted answers and tell me to “wait 72 hours,” but nothing gets resolved. It’s frustrating that a simple mistake can be so costly. Be careful with their app—Airbnb’s cancellation policy is really strict, even when it’s an obvious mistake. I’ve had to dispute it with my bank and am reconsidering using Airbnb in the future.

I've been using Airbnb for

I've been using Airbnb for over a decade now, and generally, it's been a smooth ride with fantastic hosts and comfy stays. Recently, I had two awesome experiences in Portugal that I was super excited to rave about. But, life got busy, and by the time I sat down to write those glowing reviews, I found out I missed the 14-day review window. I was puzzled by this policy and reached out to customer support. It felt like I was talking to a brick wall. The reps seemed tied down by strict rules, unable to budge even a bit. It's frustrating because my positive feedback would benefit everyone involved. Makes me a bit uneasy thinking about how they'd handle bigger issues.

Frustrating and exhausting

Let me tell you about my recent experience. It was like pulling teeth trying to get any help from the customer support team. They made grand promises but seemed to vanish into thin air whenever I needed assistance. Adeeba, who is supposed to be a senior case manager, was particularly disappointing. She acted like my concerns were just too much trouble for her. I spent an entire week just trying to get a simple refund. It was frustrating and exhausting, and honestly, I felt like they were just trying to dodge me. After this ordeal, I've decided I’m not going back to them. If I could give them negative stars, I definitely would!

You wouldn't believe the experience

You wouldn't believe the experience I had with this company. It's like they have a whole book of excuses ready to go. I tried to get some straight answers, but every time I talked to someone new, the story changed. Stephan was the worst, just sending the same copy-paste response without even glancing at what I wrote. Felt like talking to a robot with a glitch! It's almost like they enjoy confusing people just to get ahead. I've never dealt with such frustrating customer service in my life. Definitely thinking about taking this up with trading standards because something's not right here. Honestly, it's just a mess from start to finish.

You wouldn't believe the experience

You wouldn't believe the experience I had with Airbnb recently. Booked a place that looked amazing online, but when I got there, it was a whole different story. The listing was super misleading, and to top it off, there was some weird shared security access that made me feel really unsafe. Tried to sort it out with Airbnb, thinking they'd have my back, but all I got was a bunch of policy talk and no real help. Even when I showed clear proof of the issues, they just didn't seem to care. Honestly, it's really shaken my trust in using Airbnb again. Feels like they care more about hosts than travelers like us.

Listing my apartment on Airbnb

Listing my apartment on Airbnb was a rollercoaster. At first, bookings flooded in, but then chaos hit. Somehow, a booking slipped through on dates I had clearly blocked out. Despite my efforts to contact the guests, it was like yelling into a void. Airbnb said there was a setting mishap, even though I swore I turned off auto-confirmations. They walked me through fixing it, but the problem kept coming back, messing up my ratings. Trying to resolve this was a headache. Calls routed to India, and the reps there were dismissive and dodged questions. It felt like Airbnb only cared about their cut, not us hosts. Frustrated, I'm considering listing elsewhere. Airbnb’s rep isn't what it once was; feels like management's just coasting.

You wouldn’t believe the mess

You wouldn’t believe the mess I’ve been through with Airbnb. It's like talking to a wall when you call their support. The folks there seem clueless, but I know it's not really their fault. It's those corporate bigwigs who just want to save a buck. I’m almost 40, got a dog, and suddenly I’m banned for being a "party risk"? Seriously? It’s ridiculous. I’ve never thrown a wild party in my life! The way this platform treats its loyal users is just a joke. I’m hoping more people wise up and ditch this nonsense. It's about time we find better alternatives that actually value their customers.

When we decided to try

When we decided to try out a "glamping" experience at a tiny home in Banner Elk, we were excited. But oh boy, reality hit hard. The place was nothing like the photos we saw online. As soon as we stepped in, a strong musty odor filled the air, and the bed was not as advertised; it was an old futon, not the comfy double bed promised. The sheets felt like they were from the 70s, and smelled just as old. The listing said there was a full bathroom, but there was no toilet, just a porta-potty. It felt more like rough camping than glamorous camping. We were so disappointed we couldn't stay and ended up driving 5 hours back home. Total letdown.

When I fractured my foot,

When I fractured my foot, I thought I’d be met with some understanding from Airbnb. I sent them all the necessary documentation, but my booking was non-refundable. I reached out to see if they could be a bit flexible given the circumstances. Instead, I hit a brick wall of indifference. It felt like they didn't care about actual human experiences, just their bottom line. Their response was cold, and their support system? A complete letdown. They hide behind rigid policies, leaving guests in the lurch. It’s clear Airbnb prioritizes profit over people. I've found much better options with companies that actually care. I won’t use Airbnb again, and I’ll make sure my friends know what happened.

I booked a big house

I booked a big house for a bachelor party, shelled out $8,000. But then, I had back surgery, had to cancel. Figured, no biggie, they'd understand, right? Nope. They rebooked the place for the full amount, so I thought I'd get my money back. But no way, Airbnb and the host wouldn’t budge. It felt like a slap in the face. I usually book large homes for big groups, and this experience totally left a bad taste in my mouth. Can't believe how they handled it. Definitely not going back to them for anything big or small. Such a disappointment.