Airbnb

I’ve been hosting on Airbnb

I’ve been hosting on Airbnb for a while, and it’s clear they favor guests over hosts. Here’s what happened to me: a guest left my front door unlocked from 1:30 am to 3:00 pm. That’s over 13 hours! Naturally, I was worried about safety, so I left a review on the guest's profile and called Airbnb about it. Can you believe they said my review needed to be “under review”? I mean, shouldn’t a safety issue be a top priority? It’s frustrating how little regard they have for us hosts. Feels like they’re more interested in keeping guests happy than addressing host concerns. It’s disappointing and makes me question their priorities.

Left feeling frustrated with Airbnb

Booked "Betsy the Retro Caravan in the Woods" for a festival weekend, thinking it’d be the perfect spot to crash after some music and fun. Host Sally Marie knew we were festival-goers and that we’d be back late, but only the night before check-in, she suddenly pulled the rug out. Apparently, two cars were a problem, even though we were just two guests. Worse yet, she didn’t want us coming in late because of her guard dogs and other guests. Nowhere in her listing did it mention a curfew or parking limitations. Felt like discrimination against us just because we aren’t their type of guests. Spent a stressful day scrambling for another place. Left feeling frustrated with Airbnb's lack of support and this host's poor communication.

You won't believe what my

You won't believe what my friend went through. She rents out her property on Airbnb, right? Well, things took a turn. Airbnb just up and changed their strict cancellation policy without even a heads-up. Imagine having plans, counting on a booking, and then poof, it's gone. And the insurance-backed booking? Total joke. They say it's for protection, but it's more like a paper shield, flimsy and useless. Plus, the fees they charge landlords? Astronomical! It's like they're squeezing every penny they can. I just can't wrap my head around how Airbnb thinks this is okay. Feels like landlords are just left hanging, and it's not fair. Makes me wonder how they even keep hosts happy.

Stayed at Louie's place on

Stayed at Louie's place on Henstead Road in Southampton on June 9, 2025, and it was a nightmare. Got locked out for over an hour because the smart lock was faulty. Louie promised a partial refund, but that never happened. My partner left a review on Airbnb, and then Louie started badgering us to change it, which isn’t even allowed. He wouldn’t leave us alone! As if that wasn’t enough, he later accused us of stealing his towels, which is just absurd. This whole experience has been nothing but stressful and frustrating. If you’re thinking about staying there, I’d seriously reconsider. It’s not worth the hassle and drama.

I'm a regular on Airbnb,

I'm a regular on Airbnb, hosting for quite a while, and this time I got a real issue. You see, my payout didn’t match what my dashboard showed. Airbnb said it was some bank deduction, but my bank assured me otherwise—no deductions on their end. I kept asking Airbnb for some proof, like a transaction ID or remittance slip, but all I got were generic responses. They even closed the case without sorting it out. It's frustrating and feels like they’re not being transparent at all. As someone who's been loyal to Airbnb for years, I’m really let down by how they’ve handled this. If they don’t sort it soon, I might just have to look elsewhere.

So frustrating time

I recently had a frustrating experience with a company that really left a bad taste in my mouth. Dealing with them was quite a headache because their policies seemed to be all over the place. It felt like they were applied inconsistently, always to my disadvantage. When I reached out to customer service for help, it was like talking to a wall. The reps didn't seem to have the power or the understanding to actually address my concerns. It was nothing like the smooth and efficient support I've experienced with other big companies like Amazon. Overall, the whole process was a nightmare, and I would think twice before dealing with them again.

Total scam

I recently had to reach out to Airbnb’s customer support, and honestly, it was a total letdown. I've always thought of Airbnb as a great option for travel, but this experience has really changed my mind. It felt like they didn't care at all about helping me, just more interested in making money. The support team seemed more focused on policies and procedures than actually resolving my issue. It's disappointing because Airbnb used to be my go-to, but now I'm reconsidering. It feels like they’ve lost touch with the customers who made them so popular in the first place. I’m not sure if I’ll be using Airbnb again after this experience.

I’m seriously reconsidering my future with Airbnb

I went on a trip with my family, and what unfolded was an eye-opener about Airbnb. A host left a nasty review on my profile, even though I wasn’t the primary guest. Airbnb didn’t let me respond. Here's the kicker: Airbnb refunded us because the host broke their own rules, yet her review is still there for everyone to see. Meanwhile, my honest review of another dirty place just vanished without a trace. No reason given, no help offered. It’s clear Airbnb sides with hosts, leaving guests in the dust. Their review system feels rigged and unsafe. It’s not just disappointing; it’s risky. I’m seriously reconsidering my future with Airbnb.

Man, I’ve been hosting on

Man, I’ve been hosting on Airbnb for years, always sticking to the rules and making sure everything's top-notch. But recently, things went south with two different guests, and it feels like Airbnb’s not got my back at all. First, there was this guest who didn’t check in or provide ID, yet Airbnb let them leave a review about my place! Then, another guest rocked up super late with an extra person, refused to show ID, and still got to write a review after I reported everything with proof. Despite all my evidence – videos, screenshots, even a police report – Airbnb just suspended my listings and didn’t offer any real help. It's just frustrating. Hosts like me need better support and protection when we’re just following the rules. Come on, Airbnb, do better for your hosts!

Too frustrated

Tried to sort out an issue with Airbnb's app, and it was quite the ordeal. Spent nearly two hours chatting with three different reps—one even got cut off mid-conversation. They promised a callback after looking into it, but that call never came. This happened not once, but twice. When I asked for an update through their messaging system, they responded with phone numbers for the U.S. I'm based in the U.K., and so is the property. Seriously, how does that help? It felt like they were reading from a script without actually solving anything. The whole experience left me pretty frustrated and still without a solution.

Horrible experience ever

Last week, I had a bit of a nightmare with Airbnb. Just days before my vacation, they canceled my reservation because the host wasn't following their rules. They promised a 15% coupon, which I managed to bump up to 20%, about $500. But here's where it gets tricky: while scrambling to find a new spot, I stumbled upon a suitable listing and booked it on the spot. When I reached out to Airbnb support about the coupon, they played me. They said I’d only get $300, despite earlier promises. No explanation, just a flat refusal. This flip-flopping left a bitter taste. I’ve always loved Airbnb, but this experience? It’s pushing me to look elsewhere for my future travels.

Lost me as a customer for sure

I tried to verify my identity on Airbnb, and it was a mess. They ask for ID verification, but there's no easy way to upload a passport photo. Instead, they want you to use a webcam to snap a photo, but the quality is so bad it's never accepted. Super frustrating! The other option is to use a fancy mobile device, but I only have a basic phone that can't do apps. So, there I was, stuck without any way to prove who I am. Airbnb made it impossible for me to get verified, and honestly, it's just not worth the hassle. Lost me as a customer for sure.

We booked a cozy cabin

We booked a cozy cabin in Lake Tahoe for our anniversary, excited for a week of relaxation. But when we arrived, there was this awful smell that just wouldn't leave, no matter how much we aired the place out. Gave me a pounding headache. We just couldn't stay the entire week like that. We reached out to the host to cancel and find a hotel instead. But then, both the host and Airbnb refused to refund us. We lost $2k, and to top it off, their site wouldn't even let me leave a review about the place. It’s frustrating, and we’re definitely steering clear of Airbnb in the future.

Man, what a mess

Man, what a mess. I booked this Airbnb for a getaway, but my flight got canceled because of some regional chaos. I reached out to Airbnb, sent them all the papers they needed, hoping they'd understand the situation. But nope, nothing. The host wasn't any better, just flat-out refused to help. Airbnb's support? Just a bunch of automated responses, like talking to a wall. Zero flexibility or empathy, and it felt like nobody actually cared about what was happening. As someone who usually sticks with Airbnb, this was just awful. It's like they forgot what customer service is all about. Definitely not what I expected from them.

Whole experience was a nightmare

Imagine this: a small get-together at the Airbnb I rented, nothing wild, just friends hanging out. We left quickly when asked, thinking all was good. But then, bam, a charge for $800 hits me for stuff we didn't even touch. I had locked those items away before anyone even arrived! Tried explaining, but their "support" just kept asking for proof, like I’m some kind of psychic who should’ve known this would happen. If that wasn’t enough, a neighbor hurled racist slurs at me, and Airbnb? They did absolutely nothing. The whole experience was a nightmare. Safe to say, I’m done with this platform for good.

Unsettling Experience in Pierrefitte-sur-Seine

We stayed at an Airbnb in Pierrefitte-sur-Seine near Paris, and our trip took a terrifying turn. On our last day, a man and woman confronted us in the hallway, claiming to be police officers. When I asked for ID, they flashed pistols instead and insisted on checking the terrace. I rushed my sister-in-law back into the apartment and locked the door while they rang the bell relentlessly before leaving. The building had three secure entrances, so their access was puzzling. We were scared and left quickly with our kids, not even calling the police, just eager to escape. Airbnb suggested a review and refund request, but that felt trivial. I urged them to remove the listing for others' safety, but it's still up. This shows a disregard for safety, and I'm left questioning Airbnb's priorities. Stay cautious and trust your instincts.

Frustrating and disappointing

I used to swear by Airbnb for all my family trips, but lately, it’s been a nightmare. Twice now, hosts canceled on me just hours before our arrival. The final straw was our last booking where the bedroom reeked of something awful. I reached out to Airbnb, and they suggested leaving and promised to help find a new place. We packed up our family of six, only to get a list of places that were twice as expensive. No real help with costs either. After spending forever on calls, they offered a measly 20% off, which didn’t make a dent. We couldn’t afford the new prices, so our trip got cut short. It's been really frustrating and disappointing.

I've been a loyal Airbnb

I've been a loyal Airbnb user for ages, but man, things have really gone downhill. Used to be my go-to, but after my latest experience, I'm done. Their customer service is just plain awful now. It's like they don't even care anymore. I tried to resolve an issue, but the support I got was frustratingly useless. It's not the first time I've had problems, but this one was the last straw. I've switched my properties to VRBO and Booking, and when I travel, I'm looking elsewhere too. It's sad, really, because Airbnb used to be great. Now? Not worth the hassle.

Honestly, I've been around the

Honestly, I've been around the block with over 50 Airbnbs globally. When a host nails it, it's fantastic. But here's the thing: a ton of those places have puffed-up reviews that just don't match reality. It's like, you show up expecting one thing, and bam, it's something else entirely. And trust me, when things go south and you try to flag it, your negative feedback seems to vanish into thin air. It's frustrating. Feels like the system is rigged, making it hard to trust what you're getting into. So, I'm pretty much done with Airbnb. Gonna look elsewhere for now.

Such a disappointment

I recently had a nightmare experience with Airbnb, and it's left me really shaken up. This was my second time dealing with issues, but somehow it ended up being even worse. I booked a place, and six weeks before my trip, I reached out to the host with some important questions about the area—stuff like how far it was from town and what transportation was available. I never heard back. The silence was unsettling, especially since I was traveling to an unfamiliar country. Feeling unsafe, I canceled and asked for a full refund. It's been over three days, and Airbnb hasn't even contacted the host. Despite spending $1600, they refused to refund me. I’m now pushing to escalate this to their Trust & Safety team. Such a disappointment.

I’ve always loved using Airbnb,

I’ve always loved using Airbnb, but this last trip to Japan was a mess. I tried to leave a review within the given time, but the link was already expired! Even though the email said I had until June 17, it locked me out early. I reached out to Airbnb support, expecting some help, but they just blamed the system. They said it was because of the listing's time zone, which was never mentioned in their emails. Seriously, for a platform this big, how do they expect people to guess time zones? Being in tech, I know systems can be changed. It felt like they were just avoiding responsibility. Even with proof, they didn’t care to fix it or let me share my negative experience. If this is how they treat guests, I’m done with Airbnb. Super disappointed and definitely warning others.

I've been hosting on Airbnb

I've been hosting on Airbnb for quite a while now, and it's been mostly great, but recently I've hit some rough patches with their review system. Imagine getting slammed with 1-star reviews from guests who never even stayed at your place. It's happened a few times now—once because Airbnb canceled the reservation for safety reasons and another time when a guest missed their flight. No fault of mine, yet those reviews stick like glue, pulling down my ratings. Airbnb's support? Not much help there. They seem to miss the point entirely, leaving hosts like me hanging without any real protection. It's frustrating and makes me wonder if they really have hosts' backs.

I was really looking forward

I was really looking forward to a family getaway, but Airbnb threw a wrench in our plans. They cancelled our booking just six weeks before we were supposed to leave. I get that sometimes things happen, but it felt like they dropped the ball on ensuring everything was solid from the start. They did try to help us find another place, but nothing matched our budget or location needs. The whole family was bummed out. I hoped Airbnb would step up and cover the difference, as other companies have done for me in the past. After a lot of back and forth with Ronald, a senior manager, they offered compensation, but then backtracked. It's frustrating, especially when they have both verbal and written agreements. Feeling let down is an understatement.

Staying at the Yorkshire house

Staying at the Yorkshire house was quite an experience. We noticed pests during our visit, and the owner shockingly suggested she could fumigate while we were still there, including kids and a pregnant woman! It was alarming to hear she knew about the issue beforehand, making us wonder if she had fumigated just before our arrival. When we voiced our concerns, she warned us against leaving a negative review. It felt like our relaxing getaway was more of a gamble than a retreat. Now, the property is up for sale, and honestly, it seems like both the owner and the house need a fresh start. Be cautious if you choose to stay, as you never truly know what you're walking into.

I booked a place in

I booked a place in Bali thinking it'd be perfect, but it was a nightmare. The host totally exaggerated everything. They claimed it was a short walk to the beach and mall, but it was much farther. The amenities they promised? Not even close. I felt tricked. We tried contacting Airbnb for help, but all we got were those automated responses. It was so frustrating! I've used Airbnb many times before without any issues, but this experience was the last straw. I can't believe how little they care about customers. From now on, I'm staying away from Airbnb. It's just not worth the hassle when things go wrong and there's no one to help.

Horrible support

As a Ukrainian who's been hopping between countries due to the ongoing conflict, Airbnb was like a lifeline for me. I’ve used it without a hitch, even got some humanitarian help from them in 2022. But recently, while trying to book a place with my Ukrainian bank card, I suddenly found myself locked out of my account. No warning, no real reason given, just deactivated. I had my ID verified, gave them my Ukrainian passport, my Canadian address, and two bank cards in my name, but that didn’t seem to matter. I was stranded, unable to contact hosts or manage my stays. Their replies? Just automated nonsense, no real answers. I felt lost and stressed, like the system turned its back on me when I needed it most. It's as if they forgot the very people they claim to support.

Total disappointment

I can't figure out how this company is so popular with such bad service. Booked a place 5 months ahead, and their policy said I could cancel within 48 hours for a full refund or get a partial refund later. But guess what? The host canceled on me just 3 weeks before my trip. Then, they had the nerve to relist the same place for the same dates and price. I shelled out 565 euros, and now, similar places are going for at least 1,000 euros. And Airbnb’s solution? A measly 20 euros voucher. Not even an apology. Seriously, how is this acceptable?

I’m just a regular customer,

I’m just a regular customer, and let me tell ya, trying to update the notifications phone number for our three properties has been a real headache. Every time I reach out, I just end up going in circles with support, and it feels like nobody knows how to actually fix the issue. It's frustrating because you’d think something as simple as changing a phone number would be straightforward. But nope, still stuck with the wrong info. I keep wondering, is there anyone out there who can actually get this done? If anyone's got advice or has cracked the code on this, I’d be all ears!

While browsing for a cozy

While browsing for a cozy spot to crash, I stumbled upon a promising listing, advertised as just $640. However, when the bill came, it had jumped to $778.35. What a shock! I reached out to the host, hoping for some clarity, but she was just as stumped as I was. So, I tried getting in touch with Airbnb for help, only to be met with silence—no one answered my calls or responded to my chat messages. Honestly, it felt like shouting into the void. This experience left a sour taste, and now I'm seriously reconsidering ever using Airbnb again. Such a frustrating ordeal!

Booking places in France on

Booking places in France on Airbnb is a headache. You think you've found the perfect spot, only to discover most aren't even available. It's frustrating when you're all set to pay, and then you wait forever for a refund. I’m trying to find a place in the Alps, but five places turned me down. Why? Mostly because the prices weren't updated for the ski season, yet the listings are still up. It just wastes so much time. Airbnb should really fix this—it makes finding a place super annoying. I've had enough, honestly. I’m going to try my luck elsewhere.