Airbnb

Booked a family getaway, thought

Booked a family getaway, thought everything was set. Made a partial payment with my credit card, but then I lost it. Updated my account with the new card and gave them a heads-up. Needed to tweak our booking, but the system was still stuck on the old card. Reached out to the host who kindly sent a change request, but couldn’t accept it because of the old card issue. Called support, and they asked for it in writing. So, I wrote. Then they wanted something from the host in writing. And then, out of nowhere, they demanded full payment, even though it wasn’t due yet. Honestly, dealing with them was beyond frustrating. Their system is just a mess. Wouldn't recommend.

Booking through Airbnb has become

Booking through Airbnb has become such a hassle for me. Every time I have an issue, it's like starting from scratch with a new person. It's frustrating because there's no consistency. I mean, shouldn't support be about understanding the problem and following through? But nope, each time I reach out, it's a different person, and they never seem to know what's going on. They don't even seem to read previous messages properly. It's happened more times than I can count, and honestly, it's pushed me away from using Airbnb when I travel. It's just too much of a headache dealing with their support.

I had a rough experience

I had a rough experience with Airbnb, and honestly, it left me pretty frustrated. Initially, the place I booked for my hen party got canceled right after I reserved it. Although annoying, at least the host explained why. But then, the second host canceled just before we were set to arrive, and didn’t even bother to explain. We were a group of eight and suddenly stuck without a place, which is impossible to fix last minute. Airbnb support? Total waste of time – they didn’t help at all and seemed to side with the host. It's ridiculous I can’t warn anyone about this awful treatment. My hen weekend was ruined because there was nowhere suitable for us. I’m done with Airbnb; that experience was enough to make me close my account. Stay away from Rubi-May’s place in Bath!

I used to be an

I used to be an Airbnb host, but lately, things have been going downhill. Each new rule feels like another chain, and it’s clear hosts are jumping ship. The support? It's just not there for hosts. Imagine dealing with guest issues, even fraudulent ones, and always hearing how the guest is right. It’s frustrating. I’ve started pulling my listings and honestly, it feels liberating. There's a sense of freedom now that I didn’t have before. Based on my experience, trusting Airbnb seems like a mistake. How do you even rate something zero stars? It's disappointing, really. I wish Airbnb would listen to the hosts more; it’s us who make their platform thrive.

Beware of hosts like Sk Ali—Airbnb

My wife and I thought we scored a decent spot downtown on Airbnb. Pictures looked alright, and the host was responsive. But stepping in, it was a disaster—dust everywhere, food stains on the furniture, and leftover grub on the countertops. We paid a cleaning fee, but when the host offered to send a cleaner during our stay, we were like, "Why should we deal with this mess?" We snapped some pics and gave a 4-star review since the host was new. Next thing we knew, we were accused of extortion with fake evidence. How did the host get our phone number? Airbnb sided with them, ignoring our proof and the potential privacy breach. It's alarming how Airbnb handles fraud and doesn't safeguard guest info. Beware of hosts like Sk Ali—Airbnb needs to step up their security game.

Spent a night in Nashville,

Spent a night in Nashville, and boy, it was a mess! The place was far dirtier than it first looked and there was no way I could sleep. I cut my trip short because of it and managed to snag a partial refund after complaining. But the drama didn’t stop there. The host went on to claim I was just trying to score a freebie, all because I ran a half marathon solo instead of with my group. Ridiculous, right? I had planned for two nights, but this place was a bust. Airbnb, unfortunately, sided with the host, citing 'differences of opinion.' It's frustrating when your complaints are brushed off like this. I’m done with their service. They’re not getting my business anymore!

I tried booking a place

I tried booking a place through Airbnb and it turned into such a hassle. The host canceled because of a pricing error, and then Airbnb customer service was a mess. They refused to refund to my bank account, only offering Airbnb credit. After pushing hard, they tossed in a 22-euro "extra refund" and then a 400-euro voucher, but it was like pulling teeth. They even tried to help with a replacement booking, but the options were way off, and the rebooking never got done. Customer service stopped replying, so I had to call them and ended up talking to three different people, none of whom solved anything. I wasted four hours and still had no resolution. Honestly, this was one of the worst service experiences ever. Save your time and money!

I've been hosting on and

I've been hosting on and off since 2020, starting right when COVID hit. Initially, things were smooth; I had a house with an attached apartment and never really faced issues with guests or the platform itself. Then, I sold that place and started hosting again, and that's when trouble began. Hosting can be rewarding, but it's also a necessity for me. Most guests are genuinely nice, but some expect luxury on a budget. I rent out rooms in my own home, and while things were fine at first, lately the platform hasn't been supportive. Guests sometimes misrepresent the space, and their complaints are taken seriously, even when they contradict themselves. It's frustrating when they pretend everything's perfect, only to later criticize in reviews, hoping for a discount. As a guest, I've traveled widely and had only one issue, where the site sided with the host despite clear evidence. It's puzzling and inconsistent.

Not worth the hassle!

Well, let me tell you about my ordeal with Airbnb. It was supposed to be a fun trip, but it turned into a nightmare. Just on the day of travel, the host suddenly cancelled. No backup plan, nothing. Two young girls stranded in the bustling city, left to fend for themselves. And Airbnb? Their customer service was pretty much useless, didn't help at all. Instead of sorting things out, they tossed me a measly £40 credit as if that would fix everything. It's been over a week now, and I'm still waiting on my full refund. Honestly, if you're planning a trip, steer clear of Airbnb. Not worth the hassle!

OMG - so awfull!

I booked an Airbnb for a hospital rotation, you know, expecting it to be the perfect spot to chill after long shifts. But then, out of the blue, the hospital cancels the rotation! Not my fault, right? I thought Airbnb would understand and maybe give a refund or a credit. I even sent all the paperwork to explain the mess. But nope, Airbnb and the host were like, “Sorry, no can do.” Really frustrating, especially when it's something so out of my hands. Felt like they just shrugged at my situation. Makes you wonder if they really care about their customers. Would've been nice if they showed a bit more empathy and flexibility.

I tried using Airbnb's host

I tried using Airbnb's host referral system, hoping to earn some cash by convincing my friend to host their first stay. They dangled this tempting $1,000 referral fee in front of me, but it turned out to be a total nightmare. I've been tangled up with their support team for what feels like forever, and honestly, it's been a wild goose chase. They seem to have mastered the art of dodging the payout, and it's been incredibly frustrating. It's almost like they're playing games with us. I can't help but feel for the support folks—they're stuck in the middle, trying to pacify angry customers while dealing with heaps of complaints. A really disappointing experience all around.

Too much stress and hassle

I've been hosting for a decade now, juggling three properties, but recently I started noticing some shady stuff going on with Airbnb's guest policies. Over the past couple of years, there’s been this surge in guests taking advantage of refund rights, making up issues, and even faking pictures to get money back. They somehow manage to have a free stay in central London and leave awful reviews that feel defamatory. Airbnb just keeps sending these automated responses, deducting payouts, and letting guests cause damage without compensating. Their so-called "Host protection" feels like a joke. Trying to prove anything ends up in a loop of automated replies, and those unfair reviews stay up. After all the effort poured into building a good standing here, I’m seriously considering removing my properties. It’s just too much stress and hassle.

I had a nightmare experience

During Easter, I had a nightmare experience with Airbnb. Guests threw a wild party, causing chaos and £2.5k in damages. Police got involved, and it turned out these guests had a history of trashing places. Yet, Airbnb still let them book my home. When I tried to claim damages through AirCover, it was a frustrating maze of bureaucracy. They asked for old receipts and wanted detailed explanations on damage I couldn't witness. Even worse, they wouldn't cover lock replacements after guests took my keys, ignoring safety concerns. It felt like Airbnb was more interested in closing the case than genuinely helping. Hosts, think twice before relying on Airbnb. If things go sideways, you might find yourself alone in the mess.

I've been using this company

I've been using this company for a while now, and honestly, things just aren't what they used to be. It's like they've lost their touch. I remember when they were super helpful, but now? It's like trying to get blood from a stone. Support is practically nonexistent, and when you do reach out, it's like talking to a brick wall. The customer service is frustrating. They used to be on top of things, but now it feels like they don't even care. If Brian Chesky doesn't step up and fix this mess, I'm worried the whole thing's gonna fall apart. It's disappointing because they had so much potential. I hope they turn things around soon.

Whole plan got cancelled

I decided to take a little break for the May bank holiday, and booked a Friday off for a mini vacation. But guess what? The whole plan got cancelled, just like that! Now, I'm stuck scrambling to find something else and, of course, facing those crazy last-minute prices everyone dreads during a bank holiday. Tried to get some help from the support team, but honestly, they were no help at all. They seriously thought a tent pitch could replace an actual property. Really? It's frustrating when plans fall through and the backup is so disappointing. I expected better service and options, especially during peak times like these.

Frustrating and disappointing service

I tried using Arnb for a vacation rental, and it turned into a real mess. They accused me of disputing a bank transaction, claiming I took money from them—$2300 to be exact. They got it all wrong, but despite proving my innocence, they banned my account anyway. It was like they didn't even care to check the facts. And then, the house I stayed in had hidden cameras! Can you imagine? That's just creepy and unacceptable. When I reported it, the staff seemed more interested in their profits than addressing my concerns. The whole experience felt like a scam, and it left me feeling really frustrated and disappointed with their service.

What happened with my Airbnb booking

So, here’s what happened with my Airbnb booking. I tried renting a place from this host, Scott, and things went south real quick. Basically, he refused to rent to me just because I speak Russian. Like, seriously? I've been living in the U.S. for 7 years, all verified and legit on Airbnb, but he wasn’t having it. He even made fun of how I spell my name with a sarcastic “ha-ha” thrown in. I snapped some screenshots and sent a complaint to Airbnb, but guess what? Nada. No response at all, just silence. For a company that’s supposed to be all about inclusivity and trust, this is really disappointing. It feels like they’re ignoring the issue completely, and honestly, it’s pretty upsetting. Still waiting for some kind of acknowledgment or action.

I booked a place through

I booked a place through Airbnb and it turned into a nightmare. The apartment was filthy and unsafe, totally unfit for anyone. I immediately reached out to Airbnb with evidence, but they just left me hanging. I was stuck outside, homeless in a foreign country, no support whatsoever. Their customer service is useless, just hours of “we’re checking” nonsense while I was freezing outside. No supervisor, no rebooking, no real help. Just generic apologies from clueless chat agents. I ended up finding a hotel myself, paying out of pocket again, without any help from Airbnb. They don’t care about guests; they protect dirty hosts and take your money. Never using Airbnb again—it’s a scam hiding behind empty promises. If you value safety, avoid Airbnb.

I rented a place on

I rented a place on Airbnb, thinking I was headed to a cozy spot in Lakeview, Chicago. Turns out, I was miles away in North Center. The dishwasher was busted, dishes were grimy, and there was barely any silverware — all mismatched too. I’ve been here 10 days without a key, relying on the host to let me in and out. Plus, the daily racket was so loud, I couldn’t work or relax. Airbnb’s “Aircover” was useless — no help with relocation and now they’re saying I “chose to stay,” threatening to withhold refunds. I’ve filed a BBB complaint, shared photos, and proved the listing’s false advertising, but Airbnb’s still playing it down. Consumers need honesty, safety, and accountability, not excuses and neglect.

Pretty rough experience

I recently had a pretty rough experience with Airbnb that left me feeling pretty frustrated. I had a place booked, and just as I arrived at the doorstep, the host canceled on me out of the blue. All I got was a quick apology and some excuse about a mix-up. It was infuriating! Airbnb’s customer service took ages to respond, and when they did, it was just the usual scripted responses. After hours of back-and-forth, I finally got a refund plus a little extra, but it cost me a whole day of my vacation. This incident makes me question how reliable the reviews are on Airbnb, since negative experiences seem to be brushed aside. While most of my stays have been great, this has made me reconsider using Airbnb until they improve their policies.

Avoid it!

I'm currently in Madrid, staying at an Airbnb apartment, and it's been a nightmare. Right from the start, we faced tons of issues and neither the host nor Airbnb has been helpful. We flagged problems on Monday, it's Thursday now, and nothing's been fixed. It's like playing ping-pong with them. The front door barely locks, and the windows don't lock at all. There's a brothel in the building, and the noise and disturbances at night are unbearable. The apartment's advertised as "quiet and cozy" but it's anything but. It's supposed to be for 8 guests, but there are only 6 chairs and the table is tiny. Basic stuff like soap and shampoo were missing, and many things are broken – the balcony door, toilet seat, blinds, sink, cabinets, TV, and WiFi is spotty. No hot water either, we've had to boil water for showers. And the washing machine leaks sewage, making the place stink. It's dirty, smells of smoke, and guest registration was messed up. We asked for a refund and another place but no luck. This Airbnb listing is totally misleading. Our holiday's been ruined, and we won't use Airbnb again. Avoid it!

It’s really disappointing

I stayed at this Airbnb and everything seemed fine at first. The host checked the property and confirmed no damage from our side. But out of nowhere, they submitted a claim for damage against us. We were totally blindsided. No proof, nothing. Airbnb shockingly took their side and we felt completely gaslighted. They couldn't even explain why we should be responsible for the damage. It was frustrating and unfair. This experience left a sour taste in my mouth and makes me hesitant about using Airbnb in the future. It’s really disappointing to be treated this way when you know you did nothing wrong.

I really can't believe I

I really can't believe I trusted these guys for months. I host a small house in NW Florida and one of the guests from Airbnb left it in a terrible state. I asked for compensation, but after two weeks of dealing with customer service that barely spoke English, they gave me just 2% of what I asked for. It's ridiculous and honestly, this company is not reliable at all. I wouldn't trust them with anything. They just don't care about their hosts and it's clear to me now that they don't deserve any trust. Really disappointed and frustrated with the whole experience.

Not cool at all

Hey everyone, just tried to book a stay from Belarus, but guess what? They only tell you it's banned after you go through all the steps - picking a place, setting dates, entering your billing info, and even crafting a nice message to the host. Then you hit the book button and bam, you're blocked. Feels really unfair and kinda discriminatory if you ask me. Why not tell us upfront? It’s frustrating to get your hopes up only to be let down at the last moment. Not cool at all.

I had a pretty rough

I had a pretty rough time with Airbnb recently. Booked a caravan, host cancelled out of nowhere. I was left in the lurch, trying to find another place last minute. Sent requests to two other listings, but got no replies at all. It was super stressful, especially since I was on a tight schedule. When you use a big platform like Airbnb, you kinda expect things to run smoothly and for hosts to be responsive. This experience was anything but that. Really felt let down and the whole thing was a big hassle. Definitely not what I was hoping for.

I tried logging into this

I tried logging into this company's site and oh boy, what a mess. Their robot protection thingy popped up like three times, asking me to pick one out of three choices each time. It was super easy, like anyone could guess it right. But then, it just kept crashing over and over. Seriously, who thought this was a good idea? I felt like they were telling me to just go away, but in a not-so-nice way. It was so frustrating. If I had a business, I'd definitely make sure the login security actually worked. This was a terrible experience and I'll avoid this company from now on.

scam

I booked a spot on Airbnb that looked available, but then the host canceled and said it actually wasn't. Why did it even show up on the site? The real kicker was Airbnb still charging me and saying the refund would take 7 days. Fast forward a week, and no sign of my money. It's pretty frustrating that online companies can just mess around like this without real consequences. Someone really needs to step in and make sure they follow the rules. Feels like they're just doing whatever they want and leaving us customers hanging.

What a nightmare! I booked

What a nightmare! I booked an apartment for our vacation but the host canceled last minute citing "maintenance issues". Had to scramble and after some lackluster support, we got rebooked somewhere else. We arrived at 2 am, exhausted, only to be refused entry because the host didn’t want to allow my partner in due to his nationality. Unbelievable! We spent the night trying to get Airbnb’s help, but they kept closing our cases after promising assistance. No refund, no relocation, nothing. Ended up finding a pricier place ourselves, lost a night’s sleep, and a day of our holiday. Now, I'm back, stressed, and still waiting for resolution. Considering taking legal action for all the trouble they caused.

Too weird experience

I gotta share a weird experience with Airbnb that had me scratching my head. So, I had this guest who left a totally unfair review just because I reported their bad behavior during their stay. I even showed Airbnb clear proof that the review was retaliatory, which is against their own rules. But despite my efforts, Airbnb just brushed me off with generic replies and closed my case without a proper explanation. They told me, “The case is now closed… we do not have a way to override it… we appreciate your understanding.” Yeah, right—like I’m gonna understand that. Their “specialized team” didn’t even address how the review broke their policies. They just shut it down. I'm now thinking of taking this issue to the press or online communities because this shows a big problem in how Airbnb handles unfair reviews. Hosts, if this happened to you, speak up. We need a fair and transparent review system. Feel free to reach out if you want more details or wanna join forces. Cheers!

Really mess

So, we landed in London, all set for a special trip celebrating my wife's 50th and my brother-in-law's 60th. But guess what? Our Airbnb got canceled last minute because of some flooding issue. We spent hours on the phone with Airbnb, and they were zero help. Eventually, they found us another place, but it was a disaster too. Ants everywhere, the backyard looked like a jungle, and the front patio cushions were covered in mold. Seriously, it was gross. We lost half a day dealing with this mess, and it really put a damper on our special celebrations. Airbnb really let us down this time.