Airbnb

Don't risk

Stayed at an Airbnb in Strasbourg recently and boy, it was a disaster. The host was extremely unpredictable and erratic, which made me feel unsafe the whole time. It all started when I pointed out that the heating wasn’t working properly. Instead of fixing it, the host barged into my room without permission and got super aggressive. Before I knew it, I was kicked out for no good reason. Airbnb did cover three nights at a hotel, but that didn’t really make up for the stress and emotional turmoil. Plus, they left the host's profile active on the platform, which is pretty worrying. Finding emergency accommodation was a nightmare and cost me a lot. Honestly, this whole experience made me question Airbnb’s commitment to guest safety. They need to do better background checks on hosts and take responsibility when things go wrong. If you're thinking about using Airbnb, just be aware of the risks.

Every process is a nightmare

I've been using Airbnb since the early days, back in the 2010s. It was super easy to navigate, and I always found amazing hosts who loved having me. I consistently got 5-star reviews. But, about two years ago, I had to change my email, which unknowingly created a new account. Suddenly, all my past reservations and glowing reviews vanished. They wouldn't merge my old and new accounts, so now I look like a newbie with hardly any references. Plus, the verification process has become a nightmare, with endless hoops to jump through. It's like they want to waste our time with unnecessary "identification games." After struggling for over half an hour to leave a review for my latest host, I just gave up. No wonder their shares are tanking. I really hope a new company steps up and brings back the simplicity that Airbnb once had.

Dealing with Airbnb has been

Dealing with Airbnb has been a total disaster. They listed my property without my consent and refused to take it down when I asked. I demanded to see the paperwork because I'm sure my signature was forged, but they wouldn’t show me anything. My lawyer's been waiting on their fraud department to call back, but nothing yet. The people working there seem clueless and inexperienced. It's been a nightmare trying to sort this out. I used to trust Airbnb, but this whole experience has been awful. I just want this mess fixed and to never deal with them again.

I was thinking about renting

I was thinking about renting my apartment on Airbnb since I'm buying a new home, and decided to take one of their surveys. I qualified for it and was almost done, like 92% through, when suddenly they kicked me out because I said I only earn 50K a year. I'm a single parent in Scotland, and that's a decent wage here, but I guess it wasn't good enough for them. If certain criteria are so important, they should ask those questions right at the beginning, not waste people's time. Felt totally exploited. Safe to say, they won't be getting my business as a host or a guest.

What a terrible experience

I had a terrible experience with an Airbnb rental in Curitiba, Brazil. When I arrived, I immediately noticed that the apartment on the 15th floor had no window screens. This was a huge safety concern, especially since I was feeling unwell and had my young grandson with me. The host dismissed my concerns, saying he raised his own child in the same conditions without any problems. This felt very irresponsible. To make matters worse, the single bed turned out to be a low children's bed. The host admitted it but didn't think it was a big deal. I didn't even stay a single night, but the host refused to give me a full refund and insisted I pay 50% of the stay. Airbnb was no help at all. I had to sort things out with my bank. The host even changed the listing afterwards to include the lack of window screens, trying to cover up the issue. I'm not looking for a refund anymore, just want to warn others. Be very cautious with Airbnb and double-check reviews.

I booked a place in

I booked a place in Thailand on Airbnb for 16 days, thinking it would be a hassle-free stay. Turned out, I was wrong. A few days before my trip, I discovered that short-term rentals like mine are actually illegal there without a hotel license. The host even told me not to mention Airbnb at the front desk. Sketchy, right? I reached out to Airbnb, expecting some help, but got nothing. No compensation, no apology, nothing. They admitted they don’t check if listings are legal. Airbnb basically said, “We don’t verify compliance with local laws.” So, they’re okay with illegal listings and leave guests to deal with the mess. I told them I might report this to the Thai tourist police, and their response was a blunt “Case closed.” It’s risky and irresponsible. If you're traveling to places with strict rental laws, like Thailand, Japan, or Italy, don’t expect Airbnb to have your back.

Don't booking

I recently stayed at a place that was a total disappointment. The photos online looked amazing, but the reality was far from it. The apartment was filthy, with broken furniture scattered around. I felt completely misled and cheated. When I reached out to the host, they couldn't be bothered to respond. To make matters worse, customer service was useless and kept giving me the runaround. It was such a frustrating experience and ruined my trip. I definitely won't be booking there again.

I had a terrible experience

I had a terrible experience with this company. I booked a place for three weeks because it was listed as refundable. When I checked today, it somehow got switched to non-refundable. Now I can't get my money back. It's so frustrating! I feel like they tricked me. Next time, I'm definitely sticking with hotels. This company just isn't reliable. Be careful if you decide to use them.

My nightmare

Ugh, what a nightmare. I had a minor issue with Airbnb and thought it would be an easy fix. Boy, was I wrong. Spent almost 1.5 hours on the phone with their Indian call center, and it was just a mess. They promised to email me, but guess what? No email. Asked for a manager, and the staff pretended to be one. Can you believe that? When I said I recorded them lying, they closed the conversation in 13 minutes. Seriously, this is not okay. For legal purposes, I'm keeping track of everything, including the agent pretending to be a supervisor. This is going to be a formal complaint. Airbnb's customer service is really going downhill. It's infuriating.

I booked a place for

I booked a place for my 30th birthday through Air B&B, and it turned into a nightmare. We had planned everything for a fun weekend, but then the host canceled our booking three weeks later, saying she needed someone to stay for three days instead of our two days over the May bank holiday. This was after she had already confirmed our booking! We contacted Air B&B to complain and spent over an hour being put on hold repeatedly. When we finally spoke to a manager, they hung up as soon as we mentioned we were recording the call. Instead of a refund, they gave us credits and a measly £32 compensation, which doesn't even cover the cost of train tickets. Now we're scrambling to reorganize everything with less than two months left. Avoid Air B&B at all costs!

Waste time

I feel I need to share what happened so others don't go through the same. I was kicked out of my Airbnb after the host and building manager accused me of things I didn't do. They even called the police on me. The police searched me publicly, which was super embarrassing, but I had nothing to hide. I followed all the house rules, yet I was still singled out. It was clear to me that it was because I'm a young Black woman. Other guests, who were older and white, weren't questioned, even though the smell of cannabis was everywhere. After the police left, Airbnb canceled my reservation without even asking for my side. I was left with nowhere to stay and no support. I paid for 16 nights but only stayed for 9. They owe me over £1,000, and I haven't seen a penny. Airbnb hasn't even reached out to fix this. This whole thing was really upsetting. I trusted Airbnb to be fair and safe, but they let me down big time. No one should go through what I did.

Really frustrating experience

I had a really frustrating experience with Airbnb recently and wanted to share it. I had to cancel a 5-night stay after the full refund period but before the 50% refund deadline. The host was kind and said they’d refund me if the dates got rebooked. So, I canceled early to give them more time to find new guests. When the dates got rebooked, things got messy. The host said one date wasn’t rebooked even though Airbnb showed it as unavailable. The refund amount seemed super low with no clear explanation. And the worst part? Airbnb charged service fees twice – once from me and once from the new guest for the same dates. I reached out to Airbnb support multiple times about the double-charging issue, but they just stuck to their policies and refused to refund the service fees (about $250). This felt really unfair and has seriously damaged my trust in Airbnb. I’ve been using them for years, but now I’m looking at other options for my future travels. Be careful with Airbnb’s refund policies – even if a host promises to refund you based on rebooking, Airbnb will keep their service fees, profiting twice from the same dates.

I'm really bummed out

I recently requested to remove a review that seemed pretty retaliatory but it got denied. As a host who's been doing this for three years with great feedback, I'm really bummed out. The guest broke house rules, showed up before check-in, and then left a bad review after I reminded them of the rules. It feels unfair because the review doesn’t accurately reflect the stay. I get that the decision is final, but I think there should be more consideration when a host has a solid record and the review seems like payback. Hopefully, future policies will support hosts better when dealing with these kinds of reviews.

We originally booked a place

We originally booked a place that got wrecked by a hurricane, and the owner had been struggling for a year to get it cleaned up. So, we found another spot in Punta Gorda, FL. The owner claimed it was pet-friendly, asked us for a good review, and then hit us with a $500 charge for pet hair. He wanted the money through Venmo, which was really sketchy. Then, Airbnb locked my debit card and took his side. What a nightmare! This whole experience was awful, and I’m done with Airbnb for good.

The support system is a joke

I booked an Airbnb in January for an April stay, but in March, the host messaged me saying they’d made a “calculation error” and jacked up the price by 234€. My original booking was for 560€, and now they wanted 794€. Contacted Airbnb support, thinking they'd help, but nope. They said either accept the new price or cancel. I dug through Airbnb’s policies and found out the price shouldn't change after booking unless I agree. If I refuse, the host should cancel, not me. So why was it my problem? Airbnb offered a 20% discount on the price difference if I rebooked somewhere else, which still meant paying more. When I tried to leave feedback, the review link had expired. And I couldn't review the host either, because I didn’t stay. Seems like Airbnb protects its hosts more than guests. Hosts can change prices, and Airbnb won’t back you up. No accountability at all, and the support system is a joke.

I used to love Airbnb,

I used to love Airbnb, but now I'm stuck. I can't log in because I can't unlink my old Facebook account. I don't even use Facebook anymore! Years of good reviews and all my history are just gone. And the worst part? You have to be logged in to contact support, which is impossible for me now. It's so frustrating. Feels like they don’t care about long-time users. Just wish there was a simple way to switch to email login and get back to my account.

Frustrating and disappointing

When we checked into the Airbnb, it was clear things weren't right. Supplies were missing, the main door lock batteries were dead, and the bedroom and bathroom locks didn't work. We thought the host would fix it, but after a few days, they just stopped replying. After waiting 10 days, I contacted Airbnb support. They said we could stay and get a 30% discount or leave. Moving wasn't an option because of the kids' school, so we stayed. Neither the host nor Airbnb fixed anything. Later, Airbnb refunded just $81.37, which didn't cover the hassle we went through. And only then did they mention their “AirCover” policy, which was never explained to us before. The whole experience was really frustrating and disappointing.

Customer support - nightmare

I finally managed to book an Airbnb in Florida, but it was a huge hassle. The customer support was a nightmare. I kept getting bounced around from one agent to another, and no one seemed to know what they were doing. It shouldn't take three hours to book a place! I was so frustrated by the end of it. The process needs to be way smoother and customer support definitely needs improvement. Booking a simple stay shouldn't feel like pulling teeth.

I booked an apartment through

I booked an apartment through Airbnb and had a really rough experience. The host accused us of damaging a chair, which we didn't do. When we tried to dispute it, they just took £100 from my account without even looking into it properly. It felt so unfair and honestly, a bit like being bullied. I thought I'd have some rights as a guest, but it seems like Airbnb just sides with the hosts no matter what. They didn't even try to investigate! I feel really helpless and disappointed. £100 just gone like that, without any chance to explain or defend myself. Not sure I'll use Airbnb again after this.

It's so frustrating!

Man, I can't believe the mess with Airbnb's login system. The new captcha they've rolled out is just ridiculous, taking forever and a day to get through. It locked me out of my account for a whole day, can you believe that? What's so hard about just sending a 6-digit code to your email like everyone else? It's not like we're accessing top-secret bank accounts or anything. This isn't the first time I've had issues either. Their previous security update was just as bad – super clunky and locked me out too. You'd think by now they’d figure out a smoother way to handle logins.

I booked a long-term stay

I booked a long-term stay through Airbnb, thinking it’d be a quiet and livable place like the listing said. Instead, it was a nightmare. The shared living room was constantly noisy, with loud TV and music blaring until 3 AM and starting again at 8 AM. This was never mentioned in the listing when I booked. After complaining, the listing was sneakily edited to include “noise potential.” Getting help from Airbnb support was frustrating. I sent them videos, screenshots, and detailed info, but they kept asking the same questions and suggested I cancel the booking myself without promising a refund. Plus, I couldn't even get to the apartment for the first three days because of severe flooding and a cyclone. I had to find emergency accommodation, and Airbnb didn’t seem to care. I’m exhausted, financially strained, and emotionally drained. Still waiting for a refund and some justice. No one should have to go through this. Airbnb really dropped the ball.

Staying in this place was

Staying in this place was a nightmare. The listing called it a "stunning Bath town house," but what we walked into was far from it. The place was filthy, with a damp smell everywhere. The stair carpet was loose and felt dangerous, and there were broken items like blinds and chair legs. We contacted the hosts right away, but they didn’t lift a finger to help. To make matters worse, Airbnb took down our negative review, saying it didn't fit their rules. We felt completely ignored and let down. Safe to say, I won’t be booking with them again and wouldn’t recommend it to anyone.

Avoid at all costs!

When we first saw the photos, the place looked perfect, but the reality was far from it. The host lives in the basement with his bedridden mother, who he leaves alone all day. We often heard banging from downstairs, like someone was trapped. The host controls the heat and air with his phone and even spies on you. If he gets upset, he holds your mail and has strange breakdowns, making it very uncomfortable. He had some shady rental agreement outside of Airbnb and when another guest booked, he wanted us to leave early. He even cut the electricity during a winter storm to force us out. This place was a nightmare. Avoid at all costs!

They need to step up their game

I used to love Airbnb, but my last experience was a disaster. I got an unfair review from a host, which broke Airbnb’s Review Policy. I had proof – messages, time-stamped photos, you name it. But Airbnb support? They just ignored me and sent generic replies. For over a week, I was bounced around from one agent to another, each telling me to fill out the same form and providing the same useless links. No one actually looked into my case. They wouldn’t even give me a 5-minute call to sort things out. It was a huge waste of time. If you have a serious issue, don’t expect much help from Airbnb. They need to step up their game – ignoring and dismissing customers is not how you build trust.

I booked a two-night stay

I booked a two-night stay at Crystal City Lofts in Arlington, Virginia through Airbnb with my family, and it was just terrible. The whole trip felt ruined because of our stay there. The place was not up to the mark and had so many issues. We tried contacting Airbnb for help, but they seemed indifferent to our problems. It was so frustrating to deal with their lack of support. After this experience, I honestly can't see myself using Airbnb again. It was such a letdown, especially since we were looking forward to a nice family trip.

I've always trusted Airbnb for

I've always trusted Airbnb for my travel accommodations, but my recent experience has shattered that trust. While staying in Medellín, Colombia, in March 2025, I was drugged with scopolamine and robbed in my rental. The criminals took my phones, wallet, and valuables worth thousands of euros. I did everything right: filed a police report, reported to Airbnb, and provided all evidence, including security footage showing the building's security failures. But instead of helping me, Airbnb suspended my account, blaming me for what happened. They claimed I violated their policies, despite me being the victim. I appealed, explaining I had no involvement in any illegal activities and that the security lapses weren't my fault. Yet, they refused to reconsider and shut down my account permanently. Is this how Airbnb treats victims of crime? Instead of support, I got punished. This is unacceptable. I urge Airbnb's executive team to properly review my case. I won’t stop until I get a fair resolution.

Terrible exp.

I've had a terrible experience with Airbnb as a host. I booked a tenant for 2.5 months, but after just 5 days, she wanted to leave because of her psychological issues. She claimed the loft bedroom window faced the inside of the apartment instead of the street, which is normal for lofts. Then she complained about noise, but no noise levels were measured. Airbnb ignored their Long-Term Strict Cancellation Policy and refunded her without any penalty, even though I didn't agree to cancel. Their customer support was useless. The Long-Term Strict Cancellation Policy means nothing. For long-term rentals, you’re better off using furnishedfinder and setting up a proper lease.

So frustrated

So frustrated with Airbnb right now. I referred two new hosts, thinking I'd get the promised reward. But now they're pulling all sorts of excuses not to pay up. It's been two months of back-and-forth messaging with customer support, and every agent has a different story. None of them match what's in the terms and conditions. Seriously, it's like they're making stuff up just to avoid giving the reward. This is just bad customer service, and I'm feeling really let down.

I had a pretty rough

I had a pretty rough experience recently trying to book a holiday stay through Airbnb. I used their app to ask some questions about a place we liked, but never got a reply, even though the listing said responses come within an hour. Really annoying. On top of that, I found out Airbnb adds a huge extra fee to the rental price. They said we got a £190 discount, but they sneakily added about £200 as a service fee. Felt like a rip-off. We ended up booking with another provider instead. Their fee for the same two-week stay was just £49, way better than Airbnb's £200. With so many other good options out there, it's hard to see why anyone would stick with Airbnb.

Totally unhelpful

So, imagine this: I booked an Airbnb in Toronto, expecting a cozy stay. Instead, I had a break-in. Yep, in the middle of the night, someone broke in and took my passport and winter coat. There I was, stuck in Toronto for an extra six days, scrambling to get emergency travel documents, and shelling out for new flights and more accommodation. The host? Totally unhelpful. Wouldn't even call the police and ignored all my messages. And Airbnb? They were no better. I reported the break-in, but they denied my refund request and offered only a tiny bit of compensation, which didn’t even cover half my losses. Airbnb talks big about guest safety, but when I needed help, they were nowhere to be found. If you’re thinking about booking with them, be careful—because if things go south, you might be left handling it all alone.