Airbnb

You wouldn’t believe what happened

You wouldn’t believe what happened with my recent stay. The host was a nightmare, and I needed to complain formally to AirBnB. But when I sent the email, it bounced back undeliverable. How can a company that big not have a proper support email? It's frustrating because this issue was serious, and I wasn’t about to waste time with tech support or chat bots. If AirBnB can’t even make it easy to reach them, why should I keep using their service? They need to step up their game or I might have to find somewhere else to book my stays. Feeling really let down by them.

I was pretty disappointed with

I was pretty disappointed with the AirCover program. It sounds good on paper, but when it really matters, it doesn’t deliver. We had a significant issue with a guest that led to damages in the four-digit range. We did everything they asked, sent in all the documents and proof, but the whole process felt like a formality. In the end, we got a flat-out refusal with no real explanation. It's like AirCover is just there for show. Airbnb seems to prioritize guests way more than hosts. Even when a guest causes major issues, the platform sides with them, probably because guests bring in the cash. All those nice words about community and family? Just marketing fluff. In reality, hosts don't get the support they deserve.

I used to be a

I used to be a proud superhost for two years, never had a glitch with my apartment. But one day, chaos struck. I had scheduled some repairs, and suddenly, a guest booked for the same day. Panic mode! I messaged the guest right away, but silence. Tried to cancel on the platform, but it was like hitting a brick wall. Called customer service, and it felt like forever. They wanted an invoice for the repairs, which I didn’t have because my husband's friend was doing them. Then, they asked for photos. Seriously? They finally canceled but slapped me with a 50 euros fee and stripped my superhost status. Unbelievable! I ended up taking my apartment off the platform. I'll find better options elsewhere.

I booked this apartment for

I booked this apartment for a weekend getaway, and everything seemed fine at first. Then, out of nowhere, the host canceled my reservation because they realized there was an event happening and wanted to jack up the price. It's like they just wanted to make a quick buck, and I got caught in the mess. Airbnb threw me a measly 30 quid to say sorry, but it doesn't really fix the inconvenience, does it? It's frustrating because you think you're all set, and then bam, plans are ruined. Just a heads up if you're booking on here – watch out, 'cause you might not be as protected as you think.

Living in our peaceful rural

Living in our peaceful rural hamlet was a dream until the house next door became an Airbnb hotspot. What was once a quiet family home is now a revolving door of weekend parties and unfamiliar cars. The noise stretches late into the night, shattering the tranquility we cherished. Even worse, guests seem to think our property is part of their rental experience, wandering into our garden and using our driveway like it’s theirs. It feels like privacy and space don’t matter anymore. Airbnb doesn’t seem to offer any real way for neighbors to voice these issues, and the property owners just shrug it off. If Airbnb wants to be a good neighbor in rural places, they really need to step up and address the impact on local residents.

Beware!

I've stayed at quite a few Airbnbs over the years and generally had pretty good luck, with only a few minor hiccups. But this summer was a different story. We rented a spot that had some small electrical problems, nothing major, and suddenly the hosts were sending us nasty messages and wrote a terrible review about us. It felt way out of line. We reached out to Airbnb for help, but they were useless in sorting things out. As a customer who always gets along with hosts, this was really disappointing. I didn't expect such a negative experience, and it left a bad taste. Not planning on going through that again.

I've been stuck in a

I've been stuck in a loop with Airbnb for what feels like ages now. My listing went on pause four months back, and despite my efforts, it's still sitting there collecting dust. I've reached out to their support team more times than I can count, hoping for some clarity. Initially, they said it was due to missing documents, which I quickly sent over. Then, out of the blue, they changed the story, blaming it on some "new product launch." These constant shifts in their reasoning are beyond frustrating. I just want my listing back online. Is it too much to ask for clear and straightforward communication? It feels like I'm chasing a moving target, and it's honestly exhausting.

So crazy

Man, let me tell you about this wild experience I had. Tried booking a room for a same-night stay and got hit with a curveball—host needed a whole day's notice! Like, really? Anyway, after some back-and-forth, I finally snagged a reservation. But get this, the app on my phone was a complete no-show, just wouldn't work no matter what I tried. Been like that forever, and it's beyond frustrating. So, I arrive at the place and guess what? No internet! I mean, in this day and age, that's just crazy. Felt like I stepped back in time or something. Definitely not what I was expecting.

I've been relying on Airbnb

I've been relying on Airbnb for my travel adventures, and honestly, it's been a lifesaver for my wallet. Hotels can be so pricey, right? Most of the hosts I've encountered have been super friendly and quick to respond. The best part? The places usually match the photos, so no unpleasant surprises there. But, there was this one time the cleanliness wasn't quite right, which was a bummer. Thankfully, customer support swooped in and sorted it out in no time. I mean, traveling without Airbnb? Can't even imagine it. It's become such a crucial part of how I explore new places on a budget.

I've been hopping around different

I've been hopping around different spots, living the digital nomad life, and Airbnb has been my go-to for ages. Once, I walked into an apartment that reeked of smoke. Not cool, right? But the support team jumped on it and sorted things out in no time. It's like they've got this magic touch for making things right. Over the years, I've really come to trust them. Every time something's off, they're quick to help. Honestly, compared to other places I've tried, Airbnb's service stands out. I feel looked after, which is why I keep coming back. It's not just about finding a place to crash; it's about feeling at home wherever I am.

I was planning a week-long

I was planning a week-long stay in a rented apartment, thinking everything was sorted, but it turned into a bit of a mess. The guy renting out the place suddenly started dodging my calls and messages. I mean, really? I just wanted some clarity on what to do next. Tried reaching out to customer service for help, but the response time was painfully slow. It felt like I was just sitting around, waiting forever without any clear direction. It was frustrating and stressful, especially when you're on a tight schedule. They really need to step up their game, maybe hire more support staff or something, because this just wasn't working.

I've been with Airbnb for

I've been with Airbnb for a decade, and honestly, it's been a rollercoaster. This time, though, things went south. Had this host who just decided to write a completely false review about me. I spent hours trying to get it sorted, thinking Airbnb would have my back. They kept saying they'd fix it, but nothing changed. Felt like they were stringing me along, and it was frustrating. To top it off, they charged me £200 for a week's service with zero support. It's like they’ve grown too big to care about the little guy anymore. Really disappointed, can't recommend them for either holidays or hosting now. It’s one star from me for their so-called customer service.

I remember when Airbnb was

I remember when Airbnb was the go-to for quality stays, but things have really taken a turn. I booked what was advertised as a private room in a home, thinking I'd have a cozy spot to relax. But I ended up in this shabby hostel-like place. No bed, just a mattress on the floor of the 7th floor, and the shower’s all the way down on the ground floor. It was nothing like what was promised. It's really disappointing to see Airbnb pairing with low-grade listings like this. It felt misleading, almost like false advertising. They really need to step up their game and ensure listings are truthful. Otherwise, it's just not worth the risk anymore.

Just a bit of a mess

When I arrived at my Airbnb, ready to work remotely, I found there was no WiFi. Total disaster, right? I reached out to Airbnb and they apologized, said they'd refund me, and even helped me book another place. They promised a 30% refund for the nights without WiFi and a full refund for the unused ones. But then things got confusing. I ended up with two bookings, and the refund for the first place was suddenly up to the host. Airbnb said they'd handle it, but now I'm stuck with two reservations and no clear refund. The support was nice and all, but I’m still waiting on that refund. Just a bit of a mess, really.

I decided to give

I decided to give this company another shot, hoping things had changed since my last encounter years ago in the U.S. Sadly, it looks like they've taken a step back instead. The service was a mess from start to finish. Honestly, it’s like they’ve forgotten what customer care even means. Every interaction felt like an uphill battle, and I left feeling more frustrated than ever. I thought maybe they’d improved over the years, but apparently not. It’s disappointing to see a company still struggling with the basics. If you're considering them, I'd suggest looking elsewhere. There’s got to be better options out there that actually value their customers.

I had this wild experience

I had this wild experience at an Airbnb place. The host just snapped and got aggressive, which was super unsettling. I reached out to Airbnb, expecting some kind of support or action, but they totally dropped the ball. Not only did they not help, but they also wiped my review clean off the site, like it never happened. It's really sketchy how they handle things. You might think it won't happen to you, but trust me, staying at an Airbnb feels like rolling dice with your safety. It's like they cover up issues instead of fixing them. Seriously, think twice before booking. You never know what might go down.

Airbnb needs to address fake listings properly

Airbnb needs to address fake listings properly. They fuss over copyright but ignore fake rentals. The person renting our place isn't responding and Airbnb won't reach out. Be cautious when booking!

The lodging company canceled our reservation

The lodging company canceled our reservation three weeks prior to our arrival. Since it's a busy time, all other choices tripled in cost. Airbnb gave us only a 25 euro voucher for the trouble. The customer service is bad, taking 12 hours to reply to a message. This makes me hesitant to use them again. Consider carefully before booking with them.

Our booking was canceled last minit

Our booking was canceled last minit. The replacement apartmnt had blood stains on the walls and carpet, no bed sheets, car jump leads in the bathroom, and holes in the ceiling. Airbnb refunded us partly in coupons, which took almost four months and numerous phone calls to recieve. They did not make it clear that the coupons had to be used in one go, or you’d lose the balance, resulting in us losing $150 worth of coupons. Additionally, they made me create an Airbnb host account just to receive the other part of the cash refund. The customer service was atrocious, with broken promises and hours wasted on the phone. A complete nightmre.

You know, I was once

You know, I was once a big fan of Airbnb, but recently their customer service has been a real letdown. I had an issue that was clearly their fault, and it took a whopping 12 hours just to get a reply. When they finally did respond, it was a generic message with no real solution, just saying they’d contact the host. I ended up having to pay extra because of their mistake. Seriously, why would I book to leave a month earlier than my flight? I've got screenshots showing I told them this. If they don’t sort this out, I’m considering going to my credit card company. Definitely not impressed with how this was handled.

They need to do better

I booked a long stay in Port Moody through Airbnb, expecting a nice, peaceful escape. But after just a couple of weeks, I encountered a serious fly problem and saw some unexpected animal visitors. It was so uncomfortable that I had to leave early. When I tried to cancel, Airbnb's system said I wouldn't get any refund and still owed a huge amount, which seemed crazy since I had already paid a lot upfront. To make things worse, the place wasn't even properly registered, which is supposed to be mandatory. The hosts admitted they listed it without a license for long stays. Airbnb insisted I still owed them money, which felt unfair and misleading. I've reported this to several authorities because it's just not right for Airbnb to allow such listings and then penalize guests like this. They need to do better.

I booked a stay and

I booked a stay and canceled it within a day, thinking I'd get my money back, no problem. Their FAQ said I'd get a full refund if the host agreed, which they did. I even had the texts to prove it. But then, I noticed I was still charged. When I tried to resolve it, all my messages vanished—luckily, I had screenshots. It's frustrating how they handle cancellations, like they’re trying to pull a fast one. Now I'm taking it up with the FTC and CFPB. Honestly, they’re just asking for a class action lawsuit with this kind of shady practice. Feels like they're not upfront about their policies at all.

Pretty frustrating experience

I had a pretty frustrating experience planning a Thailand getaway. We booked this trip for a special occasion, but one of our friends needed unexpected back surgery, so traveling was out of the question for him. We reached out to Airbnb and the host, hoping for some understanding and maybe a refund, but they both said no. It felt like talking to a brick wall—no empathy, no customer support, nothing. Lost over £3,000 and got nothing but stress in return. It really put a damper on what was supposed to be a memorable trip. If you're thinking about booking, just be really careful and maybe look at other options.

Booked a place for one,

Booked a place for one, needed it for three. Simple mistake, right? When I tried to fix it, the host wanted triple the price! I mean, 330€ instead of 110€? Just for two more people? I thought it was only extra city tax. I said no, and guess what? The host canceled on me and kept my money. Couldn't even stay there alone. Tried to sort it out with Airbnb, showed them proof it should've just been extra tax. But talking to their support felt like chatting with robots. They kept insisting I should’ve accepted the 330€. Felt so frustrated, like they just didn't care about real people.

So horrible!

Let me tell you about my recent Airbnb experience. The app looks great, but there's a lot more going on beneath the surface. I had a host who refused to give my deposit back, claiming they couldn’t access the property, yet it was still being rented out. I warned the host that I would report them, and suddenly, I found myself blocked by Airbnb with no explanation. It felt like they were siding with the wrong person. It’s frustrating to see a company that looks so polished on the outside fail so badly when it comes to handling issues. I’ve lost trust in them. Be careful if you're thinking of using their services.

I decided to try hosting

I decided to try hosting on Airbnb to help cover my daughter's college fees, thinking it was a good way to earn some extra money. But then, I had a guest who caused water damage, and I found myself tangled in a mess with Airbnb. The platform doesn’t seem to offer any real protection for hosts when things go wrong. If a guest refuses to pay for damages, Airbnb just shrugs it off, saying they’re just agents. I couldn’t even draft my own terms or ask for a deposit to cover potential issues. The customer support was frustratingly unhelpful, sticking to their scripts without addressing my real concerns. Hosting has turned into a financial risk I didn’t sign up for.

We booked a home for

We booked a home for five nights in June 2026 for our big group. Everything was smooth—paid the full amount, and we were all set. But then, out of nowhere, our reservation got canceled with zero explanation. They sent us a list of other homes, and guess what? The original home was there, but now it was $2000 more. Airbnb said it was canceled to protect us because of issues with the host. The host claimed it was a pricing glitch. After lots of back-and-forth, Airbnb sided with the host and only gave us a refund and $160 credit if we rebooked. It's frustrating how prices can just change like that. People really need to know about this before booking.

I booked a trip and,

I booked a trip and, somehow, it got linked to my friend's account instead of mine. It's been a complete mess trying to fix it. We've been stuck on the phone for over three hours now, just trying to get someone who can help us out. The person we're talking to is in another country, and it's so hard to understand them. It's like we're going in circles, and nothing's getting resolved. I just wanted a simple booking, but this has turned into a huge hassle. It shouldn’t be this complicated. Hoping we can get it sorted soon because this is just frustrating.

Stayed at this Airbnb, and

Stayed at this Airbnb, and it was a total disaster. Ants everywhere, crawling all over the place, made it impossible to stay there. Tried to get help from Airbnb, but they were no help at all. Had to book a hotel last minute and pay out of pocket, which was super frustrating. Out of the $1,400 I paid, they only gave back $200 because the host had a no refund policy. The place was definitely not as advertised, yet Airbnb took the host's side. Felt totally let down. Just be careful because Airbnb might not have your back if things go sideways.

Troubling experience

I had a troubling experience during my recent stay in Buenos Aires, which left me feeling uneasy. When I arrived at the building, the porter directed me to the service elevator. As a black man, this felt off, especially since other guests, who weren’t black, never mentioned anything like this. When I reached the right floor, my host didn’t open the door, claiming he fell asleep. I was stuck outside, talking to Airbnb support for hours before I got any real help. Even when I left at 6 a.m., the porter didn’t acknowledge me. Airbnb said the host violated their guidelines, but they didn’t address the porter’s actions. It’s frustrating when companies say they have a non-discrimination policy but fail to be transparent about their investigations.