Airbnb

1.3

533 відгуки
  • 5 зірок

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  • 3 зірок

  • 2 зірок

  • 1 зірок

26%

26% рецензентів рекомендують Airbnb. Нижче середнього у цій категорії

Нижче середнього

Головне з відгуків

1.3

26% оглядачів рекомендують Airbnb.

The overall sentiment in Airbnb customer reviews is strongly negative, with users citing frequent issues in both guest and host experiences. On the positive side, some customers appreciate the diverse accommodation options, the convenience of the booking platform, and the flexibility to find unique stays worldwide. A minority mention helpful support during rare, well-handled incidents, and note that listings often match descriptions when hosts are attentive. However, the most common complaints are serious: misleading or inaccurate property listings, poor cleanliness, last-minute cancellations, and lack of accountability for hosts or guests. Many users describe Airbnb’s customer service as slow, inconsistent, or unhelpful, particularly when resolving disputes, processing refunds, or enforcing policies. Hosts express frustration over a lack of support regarding damages and unfair reviews, while guests report difficulty obtaining refunds for unacceptable stays. Overall, Airbnb reviews suggest a platform with significant reliability and support issues, indicating that while unique travel experiences are possible, booking comes with considerable risk and inconsistent protection for both hosts and guests.
  • Translation language
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Відгуки з відповідями залучають на 🔥59% більше постійних клієнтів і на 🔥20% більше перших клієнтів

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Відгуки з відповідями залучають на 🔥59% більше постійних клієнтів і на 🔥20% більше перших клієнтів

Кожен бренд на RealReviews.io належить до певної категорії, де він займає певну позицію в рейтингу. Рейтинг визначається різними факторами, такими як загальний рейтинг на сайті, кількість відгуків, активність бізнесу в управлінні відгуками, взаємодія з клієнтами тощо.

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Про Airbnb

The mission of this hospitality company is to foster a sense of belonging through healthy, local, and sustainable travel experiences. Hosts provide unique stays and activities, allowing guests to engage with communities authentically. As the world's largest community-driven hospitality company, they offer a diverse range of homes and experiences. By prioritizing inclusivity and sustainability, they create opportunities for meaningful connections between travelers and locals. This company is dedicated to shaping a world where people can feel at home wherever their adventures take them, emphasizing the importance of genuine cultural exchange.

Key Details:

  • Location: The company is headquartered in San Francisco, California, United States.
  • Founders: Airbnb.com was founded by Brian Chesky, Nathan Blecharczyk, Joe Gebbia.
  • Foundation Date: The company was established in the year 2007.

  • Translation language

Рейтинг на різних сайтах

Акції та промокоди

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Відгуки клієнтів

Сортування:

Сортувати:

  • Сортувати:
  • За релевантністю розташування
  • Датою
  • За рейтингом (від низького до високого)
  • За рейтингом (від високого до низького)

Рейтинг:

Фільтр:

  • Відгуки з інших країн:

  • D

    Deirdre O'Connor-Yahia

    1 відгукiв

    United Kingdom

    Stayed at an Airbnb in

    Stayed at an Airbnb in Streedagh, and it was a bit of a mess, literally. The host, Mike, charged a pretty steep cleaning fee, so you'd expect the place to be spotless, right? Nope. Windows were dirty, blocking the sea view, so I cleaned them myself. Then, Mike mentions in his review that guests should clean, too. Wait, what? If I'm paying for cleaning, I shouldn't have to do it! And get this, the fireplace was listed as an amenity, but Mike was upset we used it because it was summer. Hello, it's Ireland! Weather doesn’t follow a calendar. Airbnb wasn't any help either. Feels like Mike's trying to double-dip—charging for cleaning and expecting guests to do it. Not going back, that's for sure.

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  • B

    Brian Shiels

    1 відгукiв

    United Kingdom

    Booked a trip to Cairo,

    Booked a trip to Cairo, paid everything, then bam, family stuff came up. Had to cancel, right? Called Airbnb, kinda dreading the whole process. But then Jewel picked up. She was just great, super professional and sorted everything out. She got my booking canceled and said the refund would be back in my account soon. And guess what? Two days later, there it was. Honestly, dealing with them was a breeze. Their staff made everything so smooth and easy. Definitely giving them 5 stars for that. No second thoughts about booking with them again.

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  • M

    MJ

    1 відгукiв

    United States

    So, we booked this place

    So, we booked this place thinking we'd get this amazing ocean view with a nice pier, right? Turns out, it was a total letdown. Instead of a breathtaking view, we got a grimy window and absolutely no privacy unless we kept the curtains shut all the time. It felt like living in a cave! Tried to reach out to Airbnb for help, but they just bounced us back to the host. It's frustrating because it seems like Airbnb doesn't really have our back when hosts mess up. No wonder the other reviews are not great. Definitely wouldn't recommend if you're looking for what was promised.

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  • M

    Marc Apple

    1 відгукiв

    United States

    Staying at an Airbnb turned

    Staying at an Airbnb turned out to be a total nightmare. I was expecting a cozy little getaway, but instead, I found myself dealing with all sorts of issues. First off, it was just as pricey as a hotel, which was annoying. Then, the host had totally lied about the amenities. I even had to buy my own toilet paper! Can you believe that? And the worst part? Other guests were super rude, and I felt like the host was keeping tabs on me the whole time. Plus, cleaning up after myself felt like unpaid labor, and then they wanted me to give them a perfect review? Nope, not happening. I’m definitely sticking to hotels from now on.

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  • P

    Pat

    1 відгукiв

    United Kingdom

    As a regular Airbnb host,

    As a regular Airbnb host, I’ve come across a situation that left me quite frustrated. I had a guest who couldn’t figure out how to remove a key from the door lock. This lock has been in perfect working order for over two years, with other guests using it the same day without any issue. Despite this, Airbnb cancelled the reservation and charged me. The guest later managed to get the key working, but the damage was done. My booking was cancelled, income lost, and yet I’m still charged. Airbnb’s support was nowhere to be found, leaving me feeling unsupported and unfairly treated. It seems like they care more about making money than genuinely supporting their hosts.

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  • A

    Arthur Eagle

    1 відгукiв

    United States

    Okay, so here’s what went

    Okay, so here’s what went down. We stayed at this Airbnb in Tournefort, hosted by Dréane Wladimir, and it was a bit of a nightmare. After a grueling 12-hour drive, all we wanted was a quick check-in, but instead, we got this long 30-minute tour while we were dead tired. The host’s behavior was super uncomfortable – she was way too close and did some weird poses. She even burst into our private chat shouting in French, which was just disrespectful. Things got worse when she sent insulting messages calling me a "weirdo" and accused me of odd behavior. We felt like she was constantly watching us, saying she’d check the property daily. After all this, Airbnb didn’t do much, dismissing our complaint without any real explanation. Just a heads-up for anyone else planning to stay there.

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  • İ

    İbrahim Öztürk

    1 відгукiв

    United Kingdom

    Our experience with Airbnb during

    Our experience with Airbnb during our trip to Georgia was frustrating. I’m Iliyan Bonchev, and I was traveling with a group. We couldn’t make reservations on Airbnb because we didn't have our usual mobile numbers and were using local Georgian ones instead. It’s baffling that Airbnb can't just send confirmations via email, like other platforms such as Booking.com or airlines do. It's 2023, and they should really catch up with technology. This hiccup forced us to switch to Booking.com for our accommodations. It was a letdown, and we hope Airbnb improves its system to make things easier for travelers like us in the future.

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  • J

    JONE

    1 відгукiв

    United States

    It was a disappointing

    I stayed at a townhouse in Ewa, advertised as "Beautiful and Spacious" with four beds, supposedly sleeping eight. But it was a different story when we arrived. There were two queen beds and two twin beds, which were far from accommodating for our group of seven. They mentioned a 'floor mattress,' but it turned out to be just a flimsy piece of foam, nowhere near the size of a proper bed. It was quite uncomfortable for us to double up, and the seventh person had no real place to sleep. To make matters worse, Airbnb didn't address our concerns, and the owner seemed to have a way of blocking negative reviews. It was a disappointing experience that really impacted our vacation.

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  • G

    G wall

    1 відгукiв

    United States

    You know, I had this

    You know, I had this trip planned for my mother-in-law’s 75th birthday, and we found this lovely condo. The place was great, but dealing with Airbnb was a whole other story. Their pricing was all over the place! They showed one thing online, $647 a night, no cleaning fee, but then the host had a totally different rate, $428 a night with a $140 cleaning fee tacked on. That’s a huge difference, nearly $700 more than I expected! When I tried to sort it out, Airbnb just kept passing the buck and then closed my case without really helping. They tossed me a $150 coupon, but honestly, it felt more like a slap in the face. I mean, we just wanted some honesty upfront. Next time, I'm sticking with VRBO or going straight to the property managers.

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  • J

    Jessica Bourne

    1 відгукiв

    United Kingdom

    It's a shame

    I visited this place with a group of kids who have special needs, and the experience was far from what we hoped for. We encountered a really unfair and ableist review about our visit, which was upsetting. It was disappointing that the management didn't step in to address it or offer any support. It felt like they were more interested in making money than taking care of their guests. You'd expect a business to stand up against such negativity, but they just let it slide. It made us feel unwelcome and quite frankly, not valued. It's a shame because we were hoping for a supportive environment, but it just wasn't there.

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  • O

    Owen

    1 відгукiв

    United Kingdom

    I've been running a small

    I've been running a small BnB, and recently had a bit of a hiccup with AirBnB's review system. A guest left a wonderful message saying they had a fantastic time and wanted to come back, but gave a 3-star rating by accident. I thought sorting it out would be easy, but it turned into a frustrating journey. I contacted AirBnB, who sent a link for the guest to change the review, but it didn’t work. The guest tried but couldn’t figure it out either. I reached out to AirBnB multiple times, but they insisted their hands were tied after two appeals. Their process seems rigid, and they couldn't help, even when the guest admitted the error. It’s been stressful, especially since my BnB's livelihood depends on these ratings.

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  • S

    SM

    1 відгукiв

    Ireland

    Booked Casa Sun in Puerto

    Booked Casa Sun in Puerto Del Carmen thinking it’d be a peaceful retreat, but it turned out to be quite the opposite. The place was supposed to offer tranquility, but there was a loud construction site right opposite. Constant noise from power tools meant I couldn’t enjoy the outdoor space or even open the windows. It was pretty much impossible to relax there. I reached out to the host, MR LanzaroteVillas, to discuss the issue, but they just brushed it off, saying they couldn't control neighborhood noise. It was disappointing that they hadn’t mentioned the construction in their listing. I saw a review from June mentioning the same issue, so they definitely knew. It’s frustrating that they stopped responding when I asked for compensation.

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  • R

    Rory O'Neill

    1 відгукiв

    Canada

    Listing my cozy beach cottage

    Listing my cozy beach cottage on Airbnb was a dream until it turned into a nightmare. A guest, clearly a con artist, managed to twist the situation beyond belief. They crawled around, taking pictures of a little fur and filming a lone ant, claiming the place was filthy and infested. It was absurd. Despite showing Airbnb evidence of my clean, well-kept place, they sided with the guest. That person got several nights free in my beautiful beach house, enjoying all the comforts without paying a dime. The whole situation left me baffled and frustrated with Airbnb's lack of support. It's disappointing when a platform you trust sides with obvious deceit.

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  • J

    Justynatina podluska

    1 відгукiв

    United Kingdom

    I booked a place on

    I booked a place on Airbnb because it promised “Free parking on premises.” Before my long drive, I messaged the host just to double-check. The reply? Confusing at best—sometimes it was “on premises,” other times “street parking,” and then “depends on other guests.” When I asked for clarity, the host got defensive and rude, saying things like, “this isn’t a hotel” and “you’re not welcome.” Airbnb initially sided with me, marking it as a host cancellation, but then changed it to “Airbnb cancelled.” That move erased my chance to leave a review and warn others. It feels like Airbnb talks a big game about trust, but really, they protect hosts over guests. How’s that fair?

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  • l

    late

    1 відгукiв

    Austria

    I’ve been having a really

    I’ve been having a really tough time with Airbnb lately. I got banned when I was underage, which made sense back then, but now that I’m 18, I thought things would change. I appealed and even got an email saying I was unbanned, but guess what? I’m still staring at that ban screen every time I try to log in. Tried calling customer support, hoping they’d sort it out, but they were just as confused. They say I'm unbanned on their end, but my screen tells a different story. They suggested making a new account, but I’m stuck because I can’t delete the old one and don’t have another phone number. It’s super frustrating—I just want to book a place without all this hassle.

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  • G

    Givano P.

    1 відгукiв

    Czechia

    When I walked into the

    When I walked into the apartment, it was like a different place compared to the photos. Not in a good way. It was a bit of a letdown, honestly. The place wasn’t as clean as you'd hope, and figuring out how to check in was a bit of a puzzle. I mean, I’ve stayed in Airbnb's before, but this one was just a bit off. The location was alright, nothing to write home about. But the whole experience? It just didn't hit the mark. I kind of expected the host to be more on top of things. You know, a bit more professional? It just felt like it needed a little more care to really make it a good stay.

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  • k

    khaled

    1 відгукiв

    Germany

    Avoid!

    I’m new to Airbnb and was trying to book a place. I was comparing two listings and accidentally clicked the wrong one. Realized it immediately and canceled. The host was super nice and gave me a 90% refund, but Airbnb kept over €300 in service fees. Crazy, right? I booked the right place afterward and paid all the fees again. Reached out to customer support, spent hours explaining the mix-up. All I got were vague responses, no real help. If they don’t refund service fees, they should’ve just said so upfront, instead of making me jump through hoops. This was only my second time using Airbnb, and it’s already left a bad taste. I expected more clarity and better support from such a big platform. Gotta warn others about this.

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  • P

    Philomena Mc Crudden

    1 відгукiв

    Ireland

    You won't believe what happened

    You won't believe what happened with our recent Airbnb booking in Glandore, Co Cork. We walked into what was supposed to be our cozy getaway, only to find a total mess. The place was just filthy—like, seriously, how could anyone let it get this bad? We couldn't even stay there, it was just not possible. We had to pack up and leave, and now we’re stuck trying to get back the €800 we paid. We’ve got photos that show just how terrible it was, and we’re hoping to get our money back. This has been such a frustrating experience. Just be careful when booking, you never know what you might walk into.

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  • V

    Vesna Stanisic

    1 відгукiв

    Serbia

    My nightmare

    You wouldn't believe the nightmare we went through with Airbnb. We had this guest who turned our home into a complete mess. They caused some serious water damage to the ceiling because of careless bathroom use. And it wasn’t just that—they brought extra people over for more than a week without our permission. It made us feel unsafe in our own home. When we turned to Airbnb for help, they were no help at all. They wouldn’t even tell us who the guest was, which made it impossible to take any legal steps. It felt like Airbnb was protecting the person who trashed our place, leaving us to deal with the mess and the costs. Honestly, it’s just not worth the risk. If you’re thinking about hosting, maybe look into other options where your home and safety are actually a priority.

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  • J

    Johannes Greiff

    1 відгукiв

    Germany

    I booked a house

    I recently booked a house in Ecuador that turned into quite an adventure. We arrived at the place not once, but twice, only to find the host was a no-show. Imagine standing there with your bags and nowhere to go! Airbnb's solution? A measly 50% coupon. Honestly, it felt like adding salt to the wound. I've traveled all over Latin America and never had an experience quite like this—never got robbed, but this felt close. The customer service? Let's just say it was less than helpful. It's a shame because I loved using Airbnb before, but this left a sour taste. Definitely thinking twice about booking through them again.

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  • N

    Nicolas M

    1 відгукiв

    Canada

    During my month-long adventure in

    During my month-long adventure in Greece, two Airbnb experiences were less than stellar. In Chalkida, we found ourselves navigating a maze of safety hazards—a washing machine plugged into a precarious waist-high outlet, and exposed wires from multiple sockets. Worse, the drainage issues were unbearable, and our host vanished for over 9 days, ignoring our pleas for help. Desperate for a better experience, we headed to Kalabaka, but things took a turn when a stranger walked in while I was, well, not exactly dressed. Despite filing a police report and waiting 48 hours, the host with security cameras didn't bother to respond. Airbnb's Safety Team shrugged us off, kept our money, and shockingly, those listings are still up.

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  • A

    Ana Maria Oliveira Nunes

    1 відгукiв

    Spain

    So wild experience

    I recently had a wild experience with a guest that left me shaking my head. This guest stayed the full duration, but things took a weird turn. They somehow managed to break into a locked room and left noticeable damage on the walls. To top it off, they took some suspiciously staged photos claiming the place was dirty, which was far from the truth. I provided Airbnb with all the evidence to back up my side of the story, but they still decided in favor of the guest and made me issue a refund. It's frustrating as a host with over 100 glowing reviews to feel unsupported. It seems like Airbnb's current system can easily be gamed, leaving honest hosts vulnerable.

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  • P

    Pep

    1 відгукiв

    United States

    I rented a place that

    I rented a place that seemed decent online, but reality hit hard when I got there. The air inside was anything but fresh, reeking of harsh chemical cleaners. It was like inhaling a cleaning aisle. But that wasn’t the worst part. The neighbors had 15 cats, and the smell was unbearable. Walking past their house was a nightmare, with fleas and bugs swarming everywhere. You could even catch a whiff of it inside the rental. It's something you should know before committing, but no mention of it anywhere. It's frustrating when these details are hidden, and it feels like bad business. Renters deserve honesty about the negatives upfront.

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  • J

    James Gladstone

    1 відгукiв

    United Kingdom

    If you’re thinking about using

    If you’re thinking about using Airbnb, maybe think twice. I had a really rough experience recently. Found this place that sounded perfect, but when I got there, it was a disaster. The place was filthy, things were broken, and the noise was unbearable. I was stuck in a sauna, waiting for the neighbors to quiet down until late at night. Airbnb didn’t help at all, even with all my evidence. They just backed the host and I had to endure the nightmare for a whole month. When I finally left an honest review, the host retaliated with a false one, and Airbnb wouldn’t remove it. I’ve decided to ditch Airbnb and deal directly with landlords from now on. Save yourself the hassle!

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  • D

    Doopey Plate

    1 відгукiв

    United States

    Booking with Airbnb was a

    Booking with Airbnb was a total nightmare. I found myself in this rundown apartment infested with rats and mold. You’d think there’d be some kind of check, right? But it seems like anyone can list a place, no proof needed. When I reached out to Airbnb support, they basically shrugged and said it wasn’t their problem. It felt like they didn’t care at all. I mean, shouldn’t they ensure the property’s condition is decent? It’s unbelievable how little control they have over the listings. Definitely not using Airbnb again. It’s just not worth the risk or the hassle. Feels like they’re more interested in their cut than customers’ experiences.

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  • F

    Francesco

    1 відгукiв

    Italy

    I can't recommend it to anyone

    Stayed at this agritourism spot in Dosso del Liro, Italy, called "La Fonte di Mariella." Seemed charming in pics, but the reality? Not so much. Inside, there were spiders, cobwebs, and even a live scorpion under the fridge. The oven was gross, and the kitchen lacked basic stuff. The bathroom was tiny, flooded during showers, and had no bidet. The internet was awful—working remotely was a joke. Roads to the town were all crazy steep turns. We bailed the next morning. Airbnb gave us just a quarter refund after lots of back-and-forth. They acted more like an ad platform than a service. Felt like they only cared about their cut. Definitely not booking with them again, and can't recommend it to anyone.

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  • M

    Mrs J . Reed

    1 відгукiв

    United Kingdom

    Never-ending nightmare

    Man, dealing with this company felt like a never-ending nightmare. I thought I'd get decent service, but they really let me down. There's just no sense of responsibility or honesty in how they operate. It's like they just don't care about doing right by their customers. Every interaction left me feeling more frustrated and wronged. Their lack of integrity is shocking, and it seems like they’re more interested in dodging responsibility than actually helping out. It's honestly baffling how a company can run this way and still expect people to come back. If you're thinking of dealing with them, maybe think twice. I really wish I hadn't wasted my time and energy on this whole mess.

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    Відповісти на Mrs J . Reed

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  • S

    Shamim Ahmed Chowdhury

    1 відгукiв

    Bangladesh

    You won't believe what happened

    You won't believe what happened with Airbnb's AirCover program. I'm a regular host who’s always been careful and professional, but when a guest caused major damage to my Dhanmondi apartment, Airbnb really let me down. I jumped through all their hoops—submitted videos, photos, receipts, everything they wanted—but they still refused my claim. They said it was "misrepresentation" but never explained what that even meant. I feel so betrayed by a company that talks big about "host protection." It's not just frustrating; it's unfair. I've taken this to the BBB and am gearing up to share my story on social media and the press. If Airbnb doesn't fix this, I’m thinking about legal action. Airbnb, take care of your hosts, or risk losing them.

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  • M

    Margaret

    1 відгукiв

    United States

    A truly disappointing

    We booked this Airbnb for an 11-day stay, hoping for a relaxing family trip. But upon arrival, we were hit with a strong mildew smell. As a property manager, I recognized it as water damage—damp, musty, and humid. We found a dehumidifier in the bedroom, hinting the hosts knew. Concerned for our 2-year-old's health, we reached out to the host. She bizarrely suggested a dead rat might be the cause and offered us to move upstairs, which lacked basic amenities. Not what we paid $4000 for. Discovering a mold spot hidden behind a panel was the last straw. Contacting Airbnb, they advised us to leave due to health risks, promising a refund and protection. Moving out was a hassle, and despite following Airbnb’s guidance, the host left us a 3-star review, which Airbnb refused to remove. A truly disappointing experience and not the protection promised.

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  • M

    MRH

    1 відгукiв

    United States

    I stayed at the "Townhome

    I stayed at the "Townhome in Anchorage" Airbnb and it was quite an experience. Initially, everything seemed fine, but soon after, I started noticing bites. Thought it was just mosquitoes at first, but a closer look at the mattress suggested otherwise—bed bugs! Reached out to the host and Airbnb with pictures, and they quickly arranged for pest control. The pest guy said it would need a second treatment, and I shouldn’t use the bed till then. Feeling uneasy, I chose to leave early and was refunded for the nights I didn’t stay. But what really bugged me was seeing the listing still active before the second treatment was done. Airbnb said they were handling it, but it didn’t sit right with me. I just hope nobody else has to deal with this.

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    Відповісти на MRH

    Коментар повинен містити щонайменше 10 символів.