Airbnb

We stayed at Hydeaway Villa

We stayed at Hydeaway Villa in Carovigno, Italy, and it was a mess. First, we had to deal with mice running around, which was disgusting. Then, the pool was unusable for nearly half our stay because it was covered in algae. We were also shocked to find dirty pots, pans, and cutlery, with old food and grease stuck on them. The showers and walls had mould, making the place feel even more unpleasant. I tried to leave an honest review on Airbnb, but they took it down, saying I was "coercive." Their review process is a joke, and they clearly favor property owners over guests. After this experience, I'm done with Airbnb.

I had a bit of

I had a bit of a rough time with Airbnb recently. I was trying to book a place for a little getaway, but the whole process ended up being a headache. Their customer service just wasn't helpful at all. I was on the phone for ages, like four hours, just trying to sort out a simple issue. They didn't have many payment options, and their dates were all over the place. In the end, I just had to give up and cancel the booking altogether. It's such a shame because I was really looking forward to the trip. I've decided to switch things up and try Booking.com next time. Hopefully, it'll be smoother sailing!

I booked this Airbnb for

I booked this Airbnb for my family of six, thinking it would be the perfect getaway. Initially, everything seemed smooth—the host was quick to reply, and I sent over all our IDs as requested. But then, just hours before we were supposed to check in, the host went silent. I had to contact the co-host, who also lists the property, and was told they couldn't accommodate us and canceled the reservation. There we were, in a foreign country with a language barrier, scrambling to fit into a cramped two-bedroom place instead of the spacious six-bedroom we planned for. Airbnb refunded my money and tossed in a $25 credit, but it felt like a hollow gesture. I've lost trust in Airbnb and won't be using them again.

Being a Superhost for years,

Being a Superhost for years, I always prided myself on providing top-notch experiences for guests. But, things took a turn when a guest left a false review, even after receiving a full refund. Airbnb initially promised to remove it, but then... nothing. Their support team was all over the place, saying one thing and doing another. It felt like talking to a brick wall. After years of dedication, it was like a slap in the face. It’s frustrating to see how a single guest's dishonesty can mess up your hard-earned reputation, and Airbnb just sits back. If you're a host, be cautious; the backing you might expect might not be there when you need it most.

When we got to our

When we got to our Airbnb, we found ourselves locked out because of a wrong key code. Trying to get help was frustrating, as they made us film the struggle before giving us the right code. Inside, the flat was a mess, with questionable hygiene issues, and it was clear it hadn't been cleaned. Documenting the chaos took forever, and I missed an important appointment because of it. When a cleaner finally came, they accidentally tossed some of our stuff. WiFi was a joke, too slow for any work. The host tried to bribe us for a good review, which we reported, but Airbnb's response was disappointing. They only offered a tiny refund, ignoring the real issues. I'll think twice before booking with them again.

Stayed at this shepherd's hut

Stayed at this shepherd's hut and it was everything you'd want for a countryside getaway. The place felt just right – cozy and comfy, surrounded by beautiful landscapes that felt like a breath of fresh air. Drinking fresh spring water was a nice surprise, it tasted so pure. Loved having fields with sheep and cows close by, really made it feel like a proper rural escape. And Misty, the friendly dog, popped by to say hello, which was a delightful touch. The absolute highlight? Spotting a goshawk in flight. Such a magical moment in a truly special place. Can't wait to go back!

Stayed at this Airbnb ,

Stayed at this Airbnb recently, and it was a total disaster. Electricity barely functioned, and basic appliances were useless. Imagine not even being able to boil water! Had to pack up and leave early with my kids. Spent over £500 on this mess, and Airbnb tossed back just £51, despite all the evidence I provided. Used @ZilchUK for installment payments, and now I'm in debt for a place that was unlivable. This wasn’t just a little hiccup; it was a complete letdown. I've gathered all my evidence, but still hitting a wall. @Airbnb @ZilchUK, this isn’t right. Customers need proper support and safety. Please, do better.

After a decade of enjoying

After a decade of enjoying Airbnb, this last experience was a letdown. I got hit with a surprise event fee that wasn't part of Airbnb's official fee breakdown, and it was arranged outside the platform, which isn’t cool. The place was advertised as perfect for events, but it was a mess—dirty and unsafe. We even had to deal with an open pit that was dangerous for kids. Event support? Just a leaf blower and some trash bags. I tried to talk to Airbnb about safety and policy issues, but their response was dismissive, pushing me to pay the fee. They even hinted at suspending my account when I mentioned their policy breaches. Sadly, Airbnb doesn't feel reliable anymore, and I've decided to move on.

Super frustrating

Stayed at this Airbnb in Nice, and let me tell you, it was not the vacation I imagined. Only got through 3 of the 7 nights I paid for thanks to a creepy crawly invasion. Yep, cockroaches. Reported it right away, even sent photos, but the hosts didn’t fix it. They sent someone over, but the problem stuck around. And after I left? Silence. No refund, no help. Airbnb tossed me a small token of goodwill, but come on, that didn’t cover the lost nights or stress. Tried to leave a review, but it got yanked because I asked the host for a refund first. Apparently, that’s a no-go. Super frustrating. Now I'm digging into consumer protection for some justice.

Avoid

I recently discovered my condo was listed on Airbnb without my consent—not once, but twice! The supposed "host" wasn't even living there and used completely fake details. I quickly reported the issue, providing all the proof they needed. They took the listing down initially, but didn’t block it, so it reappeared. Airbnb’s verification system seems flawed, and their customer service is a nightmare—just generic responses and no real assistance. This whole ordeal has thrown me into legal chaos and stress levels I didn’t know existed. It's frustrating how Airbnb doesn't seem to care or take responsibility, making it nearly impossible for actual property owners like me to safeguard their homes.

I tried to book a

I tried to book a venue for my bachelorette party, and it turned into a nightmare. Their system flagged me for no reason, claiming my account wasn't verified even though it was. The host kindly offered a discount to match the original rate, so I attempted to book again. This time, it flagged me as unauthorized, despite the host knowing about the party. Calling customer service was a dead end—they claimed a specialized team would contact me in 24 hours. No one did, and the venue got booked by someone else. When I called back, I learned my account was flagged, and the previous reps hadn't escalated my case. Now they say I have to wait 72 hours for any possible resolution. Their support is nonexistent.

You won't believe what happened

You won't believe what happened with my Airbnb booking! I had everything planned for my trip, but a week before takeoff, they just cancelled it out of nowhere. I was left scrambling to find a new place, and let me tell you, the new spot costs AED 6,000 more. Can you imagine the stress? Airbnb threw me a 10% discount, but it barely makes a dent in the extra cost. I feel like they should either cover the whole extra amount or give me some serious compensation for the hassle. I trusted Airbnb for this trip, and now I'm just hoping they step up and sort this out. Fingers crossed they take this seriously and get back to me soon!

I had a bit of

I had a bit of a rough time with my recent stay in London through Airbnb. The place had this bed that was clearly on its last legs even before we got there. We used it like anyone would, and then, bam, it just gave way. It was pretty clear it was due to its poor state, but the host turned around and demanded over £400 for damages! I was shocked, especially for such an old piece of furniture. I tried explaining the situation to Airbnb, thinking they'd see the obvious, but they backed the host without really looking into it. I never thought I'd need to take photos of everything upon arrival, but apparently, that's a thing now. This whole ordeal has been really stressful, and honestly, it's made me rethink using Airbnb in the future. Be careful and document everything right away, or you might end up in a similar mess!

Booked a lodge for 8

Booked a lodge for 8 with a whirlpool ages ago, and they canceled last minute! Airbnb had the nerve to offer us tent pitches for 2 people as alternatives. And guess what? Both options cost more than our original booking. It's like they've jacked up the prices just to squeeze more money out of us. I wasted an entire day dealing with their customer support, which pretended to help but really just ran us in circles. In the end, they offered a measly £95 refund. It's like a bad joke, and to make things worse, this isn’t the first time it's happened. Honestly, steer clear if you value your time and sanity.

I was planning a trip

I was planning a trip and found a cool-looking "Villa in [Name X]" on Airbnb. I thought it was just a fancy name for a place in the city I wanted to visit. But, surprise! It was two hours away in a totally different town. Seriously, who would think that? The app didn’t make it clear at all. For someone who's not familiar with the area, this is super confusing. Airbnb really needs to label these listings better and show how far they actually are from the searched location. When I tried to sort it out, customer service sent me these generic responses about valuing customers, but offered no real help. No option to cancel, no refund, nothing. Just empty words. It really feels like Airbnb is more about looking good than actually helping out.

Frustrating time ever

I recently had a frustrating experience with a rental property on Airbnb. The host left a review about my stay that wasn't accurate at all. I've spent nearly a week trying to get it taken down, but no luck. Even with screenshots of my chats with the host as proof, Airbnb isn't budging. They only have a few reasons to remove reviews, and apparently, misleading info isn't one of them. It's been tough finding someone at Airbnb who actually knows how to help. When I asked for an explanation about why my request was denied, I was told I couldn't speak to anyone from the team. It feels pretty shady to me, and I'm done using Airbnb. Hotels are just easier and more reliable.

It just doesn’t feel worth the hassle anymore

So here's what happened. I got this email from Airbnb offering a 10% discount if I booked before July 28, 2025. Sweet deal, right? I've used Airbnb loads of times without any drama, so I thought, why not? I went ahead and booked a place for December. But guess what? No discount applied. I reached out to customer service, and that's where things went downhill. It's like they didn't even read my messages! They kept repeating that the discount was valid only if booked before the 28th. I mean, I did that! It was a total mess. Now, I'm seriously reconsidering if I should keep using Airbnb. It just doesn’t feel worth the hassle anymore.

Stayed in San Diego for

Stayed in San Diego for 5 nights, and while the apartment was comfy, the aftermath wasn’t great. After we got home, the host messaged us about blood stains on the linens and charged us $105.40. We're a bit older, living in Hawaii, so sometimes our skin causes issues. We did pre-treat the linens with cold water, assuming the host or their cleaner knew how to handle it. We travel a lot, both in the USA and abroad, and never had such a problem before. It seemed like a cleaning mishap, maybe using hot water. Airbnb and the host didn’t really help or offer any concessions. Disputing it didn’t work, and our positive review couldn't be changed. We won’t be booking through Airbnb again.

Airbnb’s Policies Need a Human Touch

So, I goofed up and booked the wrong place on Airbnb. Realized my mistake in no time and canceled it within 15 minutes. Thought I’d get my money back since I didn’t mess up anyone’s plans. But nope, Airbnb stuck to the host’s strict policy and wouldn't refund me. I mean, I get it, rules are rules, but come on, it was an honest mistake! I tried reaching out to customer service, expecting a bit of understanding or at least a human touch. Instead, I got a cold, scripted reply. As someone who’s used Airbnb for ages, this whole experience left me feeling let down. Seriously, Airbnb, a bit of flexibility could go a long way in keeping loyal customers happy.

I had a rough experience

I had a rough experience with an Airbnb booking in Florianópolis, Brazil. I cancelled my reservation before even stepping foot in the apartment, but I was still hit with a $1,050 USD charge. The host, from a group called “Me2 Rentals,” wouldn’t give me any refund, and Airbnb just shrugged it off, saying it’s all up to the host. It feels so unfair and frustrating to lose that much money for a stay that never happened. There's no flexibility or protection here. If you’re planning on booking in Florianópolis, be extra careful. You might end up with nothing but a hole in your wallet. #AirbnbWarning #Florianopolis

I had a pretty rough

I had a pretty rough experience with this one Airbnb spot I found. Originally saw it on Airbnb but ended up booking through another site because it was cheaper. Big mistake! My kid found a bag of drugs in the toy area—absolutely terrifying. The host just shrugged it off, saying it's happened before. Seriously? They even claimed they cleaned the place themselves. Plus, the patio was swarming with wasps, and the bathroom and kitchen were full of ants. The railings and steps were in such bad shape, they were practically falling apart. I tried to get Airbnb to pay attention, showed them videos and photos, but they just brushed it off. Totally unacceptable.

Unexpected experience

I recently had an unexpected experience with Airbnb as a host. A guest had an altercation with a neighbor even before entering my place, which spiraled into a bigger issue. The guest decided to leave and asked for a refund for the remaining days after agreeing to pay for just one night. When I declined, explaining the incident wasn't my fault, he left a false review claiming my property was abandoned and rundown. Despite my strong track record and evidence, Airbnb refused to remove the review. It's frustrating because Airbnb relies on hosts to function, yet it feels like they're not supporting us in these situations. Now, I'm worried about future guests making up stories for refunds. Hoping for a resolution soon.

I booked a place through

I booked a place through Airbnb for February 2025, but by June, I found out it wasn't available anymore. Getting back my £400 deposit was a nightmare—took about three weeks of constant calls. Host & Stay didn’t even bother to tell me I had to contact Airbnb myself to cancel. They offered a £30 discount for my next booking, but it was useless because they wouldn’t let me apply it to the new place I had to scramble to find. When I asked for them to reconsider, they just said, “not in the policy.” The whole situation was super stressful and frustrating. Would’ve appreciated a bit more help and understanding from them.

Stayed three nights in May

Stayed three nights in May at 4770 Pepelani Loop, Unit 207b, and wow, it was a disaster. The minute we walked in, a musty smell hit us. Constant noise from construction downstairs made it unbearable. The fridge was like a monster growling all night, and everything felt sticky and gross. In hindsight, we should've complained, but being from the Netherlands, we didn't want any fuss to ruin our Hawaii trip. Then came the kicker. After we left, the host accused us of leaving a stain on a nightstand and charged us $600! We barely noticed anything wrong. Felt like a scam. Honestly, Airbnb and the host seemed more interested in our money than anything else. Total letdown. Stay away if you can.

Staying at a place in

Staying at a place in Thun, Switzerland was a bit of a nightmare. My kid ended up stuck in the bathroom because of a busted lock, and I had to call a locksmith, which cost a crazy 925 CHF. The host didn’t want to help out with the bill. Airbnb did eventually pay me back, but it was a hassle. What really freaked me out was finding out the apartment key was the same as the building key. I sent Airbnb a video about it, but they never got back to me. To top it off, they took down my review that warned others, without telling me why, and let the host post lies about me. It feels like Airbnb cares more about keeping hosts happy than keeping guests safe. It's made me really doubt using them again.

We arrived late, absolutely beat

We arrived late, absolutely beat from our long journey, and just wanted to settle in. Relying on Airbnb’s navigation, we expected to find our rental without a hitch. Instead, we ended up at the neighbors' house, thinking it was our Airbnb. Imagine approaching a stranger’s door at 10 PM, trying to get in, only to realize you're at the wrong place. Luckily, the neighbors were kind and pointed us in the right direction. But it could have gone very differently. What if they’d been scared or defensive? This wasn’t just a tech hiccup; it was a serious safety risk. Airbnb needs to make sure their directions are spot-on. Until then, double-check the address using another map service. Trust me, it’s worth the extra step.

This experience has totally put me off

I tried Airbnb for the first time and it was a total letdown. The host was really difficult, and when I reached out to Airbnb for help, they just told me to sort it out with the host myself. They give you a tiny 72-hour window for support, and after that, they just wash their hands of you. I spent those 72 hours going back and forth with the host, getting nowhere. When I went back to Airbnb, they just said time's up, nothing they can do. It's honestly frustrating and felt like they just didn’t care. Definitely won't be booking through Airbnb again. This experience has totally put me off.

Negative experience

I've been trying to use their website for ages, but it's been a real headache. Logging in was impossible for months, and when I finally got in today, the prices were displayed in some currency I couldn't even identify. Super confusing. Then, when I tried again, I got redirected to services that I have no interest in at all. It's like the site doesn't even want me to be a customer. Seriously, I just want a smooth online experience, but this is just frustrating. I hope they fix these issues soon because it's really testing my patience and making me reconsider if it's worth the hassle.

It was a disappointing stay

Staying in this apartment was a real letdown. While the location was convenient, everything else was far from ideal. The mattresses were so thin, it felt like sleeping on a board. To make matters worse, the heating was broken, leaving us freezing. We tried to get it fixed, but the host was unresponsive and only got back to us when it was inconvenient. The shower was a nightmare too, constantly switching between scalding hot and freezing cold. The lack of basic amenities like soap, and the worn-out towels, didn't help. The living room furniture was uncomfortable and shabby, and the place had a musty smell that never went away. Cleanliness was a big issue, with dust and even old slippers under the bed. Overall, it was a disappointing stay.

I booked a room in

I booked a room in a shared flat, and things went downhill fast. Three strangers entered the room without a heads up, which was super unsettling. I reached out to customer service, who seemed to just follow a script, not really listening. They dragged it out for days, making me repeat my story to different people. In the end, they sided with the host without giving me a clear reason. It's baffling since their terms say unauthorized entry isn't allowed. I ended up leaving the place early, losing money, and they didn’t help at all. Felt like I was totally unprotected. This has been the last straw for me with them—I've had issues before, but this was the worst. Never again.